Customer Reviews
Do you have a comment about the service you’ve received through our website or in our shop? If so, we’d love to hear from you! Please rate us and leave your message here. Thank you – the JTS team.
17-Sep-2024 Elliot Rowe from Hertfordshire
"I cant edit my previous review so i'll leave a new one. I think for my body shape they arent right, however they seemed well made and decent quality. I've returned for a refund and JTS obliged without any fuss. "
In reply JTS wrote:
"Thank you for leaving a new review Elliot. Sorry these didn't work out for you."
3-Sep-2024 Jonathan Black from Staffordshire
"Got some tourmax boots,size 47 wide fit,in the sale too. Tried in shop lovely,put them on at home to break in,fell asleep for 3hrs with them on. To be fare I had been on nights"
In reply JTS wrote:
"Thank you for the awesome comments Jonathan! Glad to hear they are that comfortable!"
27-Aug-2024 Terence Mountjoy-Evans from Monmouthshire
"I've recently visited the store having travelled up from South Wales. Staff were really helpful and patient whilst I dilly-dallied about trying several sizes. The helpful young man even made a couple of mugs of coffee. I was buying armoured casuals for an upcoming road trip in the US. I would have taken advantage of their free postage and returns service, but I left it too late before the start of the trip. Even though they were sized for the *cough* 'larger gentleman', I found what I needed. I also bought a pair of armoured jeans for my wife, too. Result. (I've only ever bought one disappointing item from JTS, several years ago. It was a textile jacket that was apparently, waterproof. In a moderate downfall of rain, I found that it wasn't. As it was a third of the cost of my gore-tex jacket that I'd outgrown, I wasn't too surprised or overly disappointed. Just a midriff that was wetter than an Otter's pocket. That hasn't stopped me from being a return customer. Expectations have to be realistic. Nothing is 100 percent waterproof.) I have no doubt, that my latest purchase will fit the bill. JTS service is second to none."
In reply JTS wrote:
"Thank you for the detailed and awesome comments of your visit Terence!"
20-Aug-2024 Malcolm Evans from UK
"Travelled 2 hours to visit the shop yesterday. Lovely warm welcome, for us and another customer who arrived at the same time. immediate offer of a coffee, gratefully accepted. Shopping for trousers and needed to try on. Nothing was too much trouble, very informative and offered choices and explanations of the different products. As a larger person I find shopping an awful experience as I am often made to feel uncomfortable feeling people judging me for my size. I was made to feel very comfortable and appreciated that enormously. I would highly recommend a visit as you will enjoy the experience. "
In reply JTS wrote:
"Thank you for the detailed and awesome comments of your visit Malcolm!"
19-Aug-2024 Peter Lynch from Kent
"Very pleased with JTS. Great range of everything bike. Clothing is not too expensive, unlike some other UK providers. Goods are dispatched quickly. Returns are easy and I got the refunds quickly. JTS is my go-to bike shop now. Thanks"
In reply JTS wrote:
"That's great to hear! Thank you for the awesome comments Peter!"
16-Aug-2024 Martin from Suffolk
"You can tell the good companies by how they deal with returns. JTS were great. Return boots. Got refund You can tell the great companies when things go wrong. There was was a stock order problem, a sales director called me and everything has been sorted. I look forward to visiting the store in person. My first call for great motorcycle clothing."
In reply JTS wrote:
"Thank you for the awesome comments Martin! Glad you're impressed :)"
1-Aug-2024 Mark Reed from Cornwall
"Recently purchased AAA rated Cool Ryder Jeans and Manhattan Boots and absolutely delighted with them. Great advice given over the phone and I have to say the boots are true to size and although I followed the advice on going a size up on the jeans from my usual 34 waist to a 36, due to having large thighs they were a bit tight, so returned and exchanged them for a 38 waist and they now fit spot on. Would highly recommend both JTS and their products. Many thanks "
In reply JTS wrote:
"Thank you for the awesome review Mark!"
17-Jul-2024 Tom Orange from Devon
"I'm a new customer to JTS after trying other places in my home town to fined new boots for my large pasty-feet like J&S with no luck what's so ever and so I ordered a pair of the: JTS Titan Wide-Fit Waterproof Motorcycle Boots Colour: Black, Size: 48 (UK13) and I found them to be as advertised with a wide-sole and deeper instep and they fitted like a glove I'm very pleased with them, They also arrived very prompt on next day delivery. My thanks to the JTS Team well-done everybody you have made a follow rider very happy. "
In reply JTS wrote:
"Thank you for the awesome review Tom!"
12-Jul-2024 Stephen Page from Leeds
"I recently bought my wife a full set of bike clothing for her to accompany me on our bike. The sizes guides were very helpful and accurate as it turned out. All at a good price for what we purchased. The boots were not a good fit, however, the returns policy was very good and a different pair of boots have now been promptly delivered. Great website. Easy to navigate, (for this oldie), would definitely recommend. :)"
In reply JTS wrote:
"That’s great to hear! Thank you for the awesome comments Stephen! "
11-Jul-2024 Paul Mackie from Surrey
"I'm new to this biking lark, and loving riding in all weather, on check out for some waterproof trousers i was being charged £4.95 for delivery , i queried this by email and had a quick relpy from Sam explaining it was free delivery for £50 and over, i then wanted some advice on the size i would need so i called them , Sam then gave me good advice and i then also orederd a waterproof jacket too, both arrived on the 3rd working day. Great service, i was offered the option of returning if i was not happy with the items, i am very happy with the items and will be using JTS again. "
In reply JTS wrote:
"Thank you for the great comments Paul!"
9-Jul-2024 Colin from Uk
"Hi called in yesterday and purchased atourmax evo and a pair of gloves,happy to say had delivery today as my bike was fully laden great service all round will be keeping eyes open for gunner replacement in near future."
In reply JTS wrote:
"Thank you for your great comments Colin!"
4-Jul-2024 ANTON from UK
"Honestly cannot rate JTS and their staff highly enough, from the help they give pre purchase, through to the quality of the items and after sales service. I am certainly a loyal customer and I will continue to recommend JTS to all of my friends. Great gear, fantastic service and great prices, what's not to like??"
In reply JTS wrote:
"Wow! Thank you for the awesome comments Anton! "
2-Jul-2024 Chris wagstaff from Staffs
"Brilliant shop absolutely brilliant staff nothing was to much trouble got everything I needed ,huge amount of stock give them a call or drop in you will not be disappointed.thanks again for your service .Chris wagstaff."
In reply JTS wrote:
"You’re very welcome Chris! Thank you for your awesome comments!"
28-Jun-2024 Mark Kelly from United Kingdom
"Ordered leather trousers. The product arrived the very next day and was super high quality. Unfortunately the size I ordered was to too large. The returns policy and service was fabulous and I received the correct size just 3 days later. Already lining up my next purchase."
In reply JTS wrote:
"Thank you for the awesome review Mark!"
18-Jun-2024 Michael Shirley from Bedfordshire
"I has just come back from a trip to JTS for a pair of touring waterproof pants can not fault the staff from the first phone call to visiting the store nothing was to much trouble offered tea and coffee very knowledgeable on all the products will definitely be using them again thank again for your service "
In reply JTS wrote:
"You are very welcome Michael! Thank you for the awesome comments!"
12-Jun-2024 Karl Livesey from Lancashire
"Bouggt a pair of jts warrior jeans 34 waist, 2xs length. Im only a 28 leg. Perfect fit. For this price range, best fitting bike jeans i have bought. Defo recommend. My fit was correct. "
In reply JTS wrote:
"That’s great to hear! Thank you for the amazing review Karl!"
12-Jun-2024 Kerry Johnston from leicestershire
"just had to replace my bike jacket and trousers ( having put on some weight through injury and not being as mobile) so now a very wide but short problematic size . The guys in JTS ,especially Nick were absolutely amazing ,nothing was too much trouble and i cant thank them enough ! i can now enjoy my holiday next week in comfort . Thankyou x"
In reply JTS wrote:
"Thank you for the amazing review Kerry! We will let Nick know you mentioned him ;)"
1-Jun-2024 Michelle from UK
"Spent over 2 hours at the shop and the 2 guys working were fab. Nothing was too much trouble, no matter how many things we wanted to try in all sizes. Left with a top box full of goodies. Brilliant shop..... fabulous staff... lovely coffee .... and good prices too."
In reply JTS wrote:
"Thank you for the awesome comments Michelle! Glad you had a successful shopping trip! "
24-May-2024 Graham Dike from Staffordshire
"Just got back from JTS today and was served by a gentleman called Nick. He was very professional, very supportive and very knowledgeable. The items I bought today are of a good quality and a fair price. I would definitely recommend a visit. "
In reply JTS wrote:
"Thank you for the awesome review Graham. Nick will be pleased!"
15-May-2024 richard penswick from Lancashire
"2nd pair of JTS jeans bought to replace 8 yr old pair, and a perfect for my very short legs. Very well made with comfortable reinforced stretch denim. The flexible knee armour is great allowing me to ensure knee pads are where they should be not halfway down my shins. Highly recommended & great value for money."
In reply JTS wrote:
"Thank you for the great review Richard!"
8-May-2024 John R. Constable from Dorset
"Was really stuck for a Shark helmet visor a few days ago as mine was damaged in an accident and unusable. Ordered one on the JTS website but they phoned me later to say that they only had 1 in stock and another customer had bought it 20 minutes before me. Worse, no more were available before July. Waah! They said they see if they could find one for me. It turned up yesterday! Yay, result. Top marks for the JTS team."
In reply JTS wrote:
"You're very welcome John! Glad we could sort this for you!"
8-May-2024 Brian Easton from Fife
"What a great supplier. Great range of quality clothing, fast delivery, sizes that fit and prices that don't make your eyes water. Just spent £650 on my order everything in stock and everything fits here in 2 days (central Scotland 6ft 4inch 31" inside leg and eh 12xl fits the torso) Thanks for being there for us big blokes can now ride safe, warm and dry. If you ever need a franchise up here I' m your man!"
In reply JTS wrote:
"Thank you for the amazing comments Brian! Yes we could discuss this :) we’ll give you a call! "
27-Apr-2024 Gary East from UK
"Just purchased AAA jeans that fit 38W x 36L. Finally, bike jeans that fit. The staff was really helpful loads of stock and a cuppa! Worth the 1.5-hour ride, will be back."
In reply JTS wrote:
"Thank you for the amazing review Gary! Glad you enjoyed your visit to our store. "
10-Apr-2024 Martin Headon from Uk
"Ordered a pair of motorcycle jeans. Great service received within 3 days & a good fit, same size as regular jeans. The quality is superb & should they ever wear out, which I can’t see happening, wouldn’t hesitate to order again. Many thanks. "
In reply JTS wrote:
"You’re very welcome! Thank you for the great review Martin!"
31-Mar-2024 chris joy from derbyshire
"On 27 Mar 2024, at 17:54, Christopher Joy <chrisljoy@hotmail.com> wrote: Just wanted to say that me and my wife came in today to purchase some jts bike jeans and was looked after by Nick who was brilliant and helped in everything we asked for. His knowledge about each article we chose and the way he worked with us to find the best for us was outstanding so please pass on our thanks to Nick and tell him when we come back we will make a beeline for him . many thanks. ps. tell nick he's a top lad."
In reply JTS wrote:
"Thank you for the amazing review Chris! Glad you had such a good experience visiting our shop. We will pass on your lovely comments to Nick, he’ll be really pleased! Thank you. "
28-Feb-2024 Michael Wilson from Stirlingshire
"I can't fault JTS whatsoever. I've had two orders which I've had to return due to requiring a different size and on both occasions the staff couldn't be more helpful and expedient. I've had replacement items within a couple of days and fast and friendly customer service. The only thing I can fault is the store not being closer to Scotland! Keep doing what youre doing, guys!"
In reply JTS wrote:
"Thank you for the great review Michael! We're so happy to hear how pleased you are with our service!"
8-Nov-2023 Dave Stapleton from East Yorkshire
"I've bought a number of items of motorcycle clothing from JTS over the years and have always been impressed with the quality of their leathers. The staff are always friendly and very helpful. It's well worth a visit to their shop as they tend to keep a lot of sizes in that other shops don't stock."
In reply JTS wrote:
"It was great to see you again David! And thank you for the amazing comments!"
4-Nov-2023 Rennie Tarkenter from UK
"I have just completed a 6hr round trip to visit JTS and I was not disappointed, after visiting several other stores and struggling to get a jacket in my size, it was such a relief to find plenty of clothing off the peg that looks good and fits perfectly. I was made very welcome and nothing was too much trouble getting different jackets for me to try. I settled on buying one of their own brand jackets and could not be happier with my purchase, very reasonably priced and top quality. Thank you to the two ladies in the shop who made me a brew and made the whole visit a great one. I will definitely be back for future purchases and would recommend anyone who is of a larger size to go and lave a look. Fantastic place."
In reply JTS wrote:
"Thank you Rennie for the amazing review of your visit to our store today! Hope to see you again next year on the bike!"
23-Oct-2023 Richard Shipman from UK
"Every single time I have had anything to do with JTS they have been so helpful and happy to assist me with returns and processing my orders that I cannot recommend them highly enough. In and age of decreasing value and poor customer service this company bucks the trend, and that's why I've given this review, not for any garment or specific item but for being a flipping great bunch of people that do their jobs well Wallop!! what more could you ask for."
In reply JTS wrote:
"Hi Richard, thank you for your amazing feedback, we're always happy to help! :-)"
23-Sep-2023 Philip Mabe from Leicestershire
"Just got back from a trip to JTS in Coalville, bought a beautiful Leon leather jacket in brown. Nick served me in the shop and I would like to thank him for his professionalism and patience whilst I spent an hour trying on different styles, in different sizes, with lining, without lining. Needed to get my purchase right 1st time and he fully understood that, thank you Nick I love my new jacket! Thank you Sam too for your email within minutes of my phone call, you both are a credit to JTS. Anyone thinking of new motorcycle gear get yourselves down there, good old fashioned service 5 Star."
In reply JTS wrote:
"Thank you for the amazing review Philip! Glad you had a good experience visiting our store today, your comments will be passed on to Nick and Sam. Thank you. "
16-Sep-2023 Jon Svan Gretarsson from Iceland
"JTS bikers. You are the best. Thanks for solving all my problems regarding my shipment. You are responsible and helpful, specially Joanne Ashmore Sales Advisor. You will get a new order from me very soon ;) Best regards js"
In reply JTS wrote:
"Thank you for the great feedback Jon!"
28-Aug-2023 Angela Chesworth from Uk
"I can not recommend JTS Clothing enough!! I was nervous about buying online without knowing a size that would fit. I’m not your conventional size, thankfully JTS have amazing customer service!! My first order was too small but the quality and value was excellent. I emailed asking for their support and the response I got was excellent. Karen Hall sales director went above and beyond to help me. I have now purchased the JTS Scarlet Jeans which Karen recommended and they are perfect. I will definitely be purchasing again Thank You Karen"
In reply JTS wrote:
"You’re very welcome Angela! Glad these were a good fit for you. Thank you for the amazing review. "
27-Jul-2023 Neil from Surrey
"First product bought from JTS great communication and fast delivery. I had been looking for a slim fit armoured Jean for a while I checked out the reviews on JTS and as they were so good it's what finalised my decision. As for the Jean they are true to size, real comfy, and they look that good you could even wear them out and about off the bike without looking out of place. Not to sure on the water resistance as my thighs got quite wet in a small shower when out, but that's what iv got water proofs for! Would definitely by another pair and would be more than happy to use JTS!"
In reply JTS wrote:
"Thank you for the great review Neil!"
27-Jul-2023 David from Leeds
"I was searching for an airflow jacket and JTS came up with the solution. I travelled a 200 mile round trip to go and try on as I was going to Europe 2 days later. The lady that assisted me was extremely helpful, recommended different size options and I was fit out ready for my trip, one jacket and two pairs of jeans all with body armour. An impressive range of clothing. Heading back again soon to get some new gear for my wife. Highly recommend this company and their product."
In reply JTS wrote:
"Thank you for leaving such a great review David!"
22-Jul-2023 Neil from Leicestershire
"Being 6'7 and bigly built I doubted I'd be buying anything today. How wrong was I. Awesome range of kit and excellent customer service meant I walked away with jeans and jacket, with the plan to return for boots soon. Looking forward to a cuppa too!"
In reply JTS wrote:
"Thank you for the great review Neil!"
28-Jun-2023 James Johnston from Fife
"Just have bought trousers of JTS didn’t fit phoned shop and returned them what a pleasure doing business with this company Fantastic staff and quick delivery will be using them from now on Thanks again for the service jim"
In reply JTS wrote:
"You’re very welcome, thanks Jim. "
20-Jun-2023 Alistair Simpson from Essex
"I have bought a jacket, jeans, braces, a waterproof and some armour for my own existing jacket. JTS have been a an absolute delight to deal with from start to finish. Every single one of their staff has been pleasant, friendly, knowledgeable, patient and couldn't have done anything more to help me. I am very difficult to fit - short limbs, very long trunk and much too fat round the middle. Having had no luck anywhere else I rang JTS and was given lots of advice and guidance, following which I placed an order. Everything arrived really quickly, but unfortunately did not fit. The returns process worked perfectly and I rang again to see if they had any further ideas. They told me the best bet was to visit the shop to try items on. Taking the opportunity of passing through the Midlands on a trip away from home I did exactly that. I was given well over an hour's help and returned home delighted, with a full set of gear that fits me perfectly and which I really like. It is worth noting that the JTS own-brand items are of great quality and very keenly priced. So, 10/10 to JTS. I can't recommend them too highly."
In reply JTS wrote:
"Thank you Alistair! It really is amazing to hear of your experience shopping with us and the service you received. Glad we got you sorted in the end!"
29-May-2023 Jeff Shipton from Cambridgeshire
"Travelled over from Huntingdon to purchase a set of JTS Cool Ryder Jeans and was not disappointed with the superb quality and the AAA protection provided by the garment. I was very surprised when I was able to fit in comfortably to a smaller waist size... I also managed to pick up a Richa Connecting Suspender for my Richa trousers. Excellent help provided by Karen and just a great all round experience. I have already told my ride buddy about JTS and he has already visited! If I need to replace my bike clothing I know who has now become my first choice. Well done team on providing such an excellent service."
In reply JTS wrote:
"Thank you for your great comments Jeff! See you again soon!"
23-May-2023 Richard Crow from Lincolnshire
"Products were dispatched very quickly and very high quality, I had made a mistake and ordered the wrong size of something, the team at jts sorted it and the correct item was with me within a couple of days, will definitely recommend to others."
In reply JTS wrote:
"Thank you for the great review Richard!"
17-May-2023 Stephen Gell from Nottinghamshire
"JTS was recommended to me by a friend and I have to say I'm glad I listened. The customer service was excellent and their knowledge and advice was greatly appreciated and there was no hard sell. Only downside was I bought more than I went shopping for! Thank you for all your help"
In reply JTS wrote:
"You’re very welcome Stephen! Thank you for leaving such a great review! "
15-May-2023 Graham Forbes from West Yorkshire
"A great trip down from Leeds well worth it. I have been searching for biker jeans that fit for ages. What a fantastic selection. Nick was very helpful getting the right product and pointing me in the direction of other items of interest without the hard sell, The JTS ultimate hoodie will be perfect for our trip to the States so we got the black one and we got a new back protector and jean to Jacket zip system. Thanks so much for your patience and advice, We will be back. "
In reply JTS wrote:
"Thank you for leaving such a lovely review Graham and also mentioning the great service you had from Nick!"
23-Mar-2023 Jim Barnes from UK
"I have a lot of difficulty finding gear that fits - I am a real challenge! I have JTS jackets that have lasted over 25years (frequent use in all weathers) and more recently pants and boots. All exceptional quality. So I decided to have a trip out to the store (5 hour round trip) - it was really worthwhile. The staff could not have been more helpful and we found jackets and pants that fit (amusingly all the XL and XXL etc were VERY different) and I am now once more well kitted out. The visit was worthwhile and the welcome and help was superb. Many thanks to all. "
In reply JTS wrote:
"Thank you for the lovely review Jim! It's great to hear feedback from customers like this, thank you."
2-Dec-2022 Terry from Notts
"These guys (Girls actually) were great. I am returning to biking after many years, needing help with all equipment and clothing. I`m a big bloke and have tried other shops getting, no stock, unavailable, not in your size from every one, then I tried JTS. All the stuff i needed was in the shop, I could try them on and they had stock for sizes a lot bigger than i am. Jackets, jeans, gloves even wide fitting boots. I was fitted for a helmet but i am awkward and wanted a colour they needed to order but I walke out the shop will all my gear at a price that shocked me, I expected to pay twice what it cost. they even packed all my stuff for me , what a service, what a price. Guess who I will recomend at the bike club I`m in!!! "
In reply JTS wrote:
"HI Terry, thank you for your great review! We're glad you had a good experience shopping with us. Hope to see you again soon!"
8-Sep-2022 N baker from Leicestershire
"We've just purchased 2 crash helmets, gloves and a woman's jacket, we had such excellent service, nothing was too much trouble, no rushing us to make a decision.They have so much choice, I would recommend them, if you want something then go have a look."
In reply JTS wrote:
"Thank you for the amazing review! Glad you had a good experience visiting us today. "
7-Aug-2022 John Simpson from LEICS
"I'm new to motorcycling and needed all the kit. The staff were excellent, very professional and helpful. I managed to obtain everything I needed. I must have been in the shop the best part of two hours, in that time other customers came and went. I saw they too received the same professional assistance I did. Very highly recommended!!"
In reply JTS wrote:
"Glad you had a good experience visiting our store John, thank you for the review!"
29-Jul-2022 Gordon Bailey from Scotland.
"Hi Guys, I would like to say that the Items I recently purchased were all perfect with the exception of one the Hoody like previous buyers of this Hoody I agree with their opinion and that is that this Hoody could do with been just a few inches longer. But apart from that all the other items were bang on, also the fact that you called me about my leather pants because I just missed out on my size and you offered me an alternative was very good customer service and even though the other pants were slightly more in price the small amount was worth the item when I first saw them when they arrived they were better than I expected and so again I have enjoyed my shopping experience with you and I will be back again you deserve this 5* rating from me, Thank you Guys for all your help and support."
In reply JTS wrote:
"Thank you for the lovely review Gordon! Glad you liked the alternative product we suggested."
26-Jul-2022 Anne-Marie Rowson from Somerset
"My first experience of ordering via JTS - and not a positive one. Unfortunately the it I paid for was not actually in stock and whilst I did receive a phone call the next day to inform me of that, I was surprised that an item was being advertised as in stock when in actual fact, it would not be available for some weeks. I think that should have been stated clearly on the website. I was offered an alternative product - more expensive and a completely different style of jean but I asked for a refund. I now have to wait 2 - 3 days for a refund whilst buying an alternative product from somewhere else. Personally, I prefer to buy from retailers who have the stock available at the time of purchase or who are clearer on their website about delivery timeframes. At least that way, the customer can make the choice about whether to purchase and wait, or shop elsewhere."
In reply JTS wrote:
"We clearly state on our website that if an item isn't available then you will be notified, we did. We always try an offer an alternative product in these circumstances but appreciate that this isn't always suitable. We do try and be as informative as possible. We are also in the process of setting up a livestock feed."
19-Jul-2022 Doreen Reid from Scotland
"I left it a bit late to order new rider jeans for a trip to states.I ordered on line with a tight deadline -JTS called and said they didn’t have jeans I ordered in stock and offered an alternative. Jeans arrived in time and verty happy with them . Thank you! "
In reply JTS wrote:
"Glad the alternative was a good fit Doreen, thank you!"
25-Jun-2022 Joanne Hinds-Perry from Cornwall
"Really helpful and friendly staff, I got my size wrong twice with a pair of their good quality scarlet jeans, 3rd time lucky they fit great. The hassle of sorting me out didn’t faze them at all. Really happy with the service and will buy from them again. Highly recommend."
In reply JTS wrote:
"Glad to have sorted you out, Joanne and thank you for the review. "
15-Jun-2022 John louth from United Kingdom
"Placed an order for a Richa jacket, one of three colours available, unfortunately the size in my colour choice was out of stock. Received a call on Sunday to say new stock due and to advise availability in the other colours. Thought for a while and called back with choice of different colour, received today and very pleased. Even had a returns note and label in the package, didn’t need it. Excellent service, thank you. "
In reply JTS wrote:
"You’re very welcome John, thank you for the review!"
31-May-2022 Una Hanson from Hampshire
"OH WOW!! After speaking to Karen on Sunday 2 jackets arrived today. Fantastic delivery. Initially 2 ordered for one to be returned depending on the fit. Well, the ladies Sienna was brilliant. A keeper. Usually a size 24 but suggested a 28 so roomy in the hip. The longer length was great, covering hips and bum!! A little big on the shoulders but come winter can wear a thick jumper underneath if I wanted to. The jacket is not to heavy either. Roomy, comfortable, more importantly fully protected. If you are a bigger lady, this is the jacket for you. The other jacket was the Urban Evo. The length completely covered my bum but the fit was wrong because it is a man's jacket really. However, my partner tried it on, a little big but length of arms were great, plenty pockets, he just pulled in the waist with the velcro belt and he's keeping it. So all in all two very happy Goldwing riders ( well one, I'm the pillion). Thankyou Karen, thankyou JTS. XX"
In reply JTS wrote:
"You're very welcome Una! Glad we sorted it first time for you! Thank you for the lovely review."
4-May-2022 Nigel Jupp from Cambridgeshire
"I recently took a ride out to visit JTS. I arrived good and early, I was greeted with a smile and a very warm welcome. Although the leathers I order in didn't fit, nothing was too much trouble, the friendly staff organised for the correct size to be delivered to my home address at no extra cost. I would recommend these guys every day of the week for their friendly service and excellent stock levels.... well done!"
In reply JTS wrote:
"Thank you for the positive feedback Nigel, it is great to hear such appreciation for all the teams hard work! We look forward to seeing you again soon. "
21-Apr-2022 Chris from Shropshire
"It was worth the 2 hour drive over this afternoon to find a shop that caters for the 'larger' chap. A bonus was the friendly service in the shop. Look for ward to the first ride on the bike in a long time. Thanks !"
In reply JTS wrote:
"That’s great to hear, thanks Chris!"
21-Apr-2022 leon baron from dorset
"received two pairs of warrior jeans in extra short and i have to say they are by far the best fitting jeans i have ever had, leg length is perfect and look top quality. customer service fantastic too. can't recommend them enough"
In reply JTS wrote:
"Thanks for the comments Leon! It's great to hear the jeans fitted so well. "
3-Mar-2022 Neil from England
"A really nice shopping experience, the warrior jeans are of good fit and quality, and assistant Jenny was lovely and extremely helpful. I shan't be shopping anywhere else for my gear from now"
In reply JTS wrote:
"Thanks for the lovely comments - will let Jenny know, she will be pleased!"
7-Feb-2022 Spencer Peachey from Norfolk
"Received order today, my first time ordering from JTS, cannot find the words to describe how pleased I am with the quality and the fit, especially as I'm a short dumpy rider, look forward to ordering more,once again thanks."
In reply JTS wrote:
"Yay! Thank you Spencer for your lovely comments. "
17-Oct-2021 Samantha Hurst from Derbyshire
"I’m new into biking and wow this is definitely a shop worth visiting. Been to a few shops over the past year but this is by far the best, so much choice for ladies. Got the perfect boots and can’t wait for the next trip for jeans, leggings and got my eyes on a jacket too. Thanks Karen for your help, quality service. "
In reply JTS wrote:
"Thank you Sam for your lovely comments! Look forward to seeing you again soon."
3-Sep-2021 Carl-Michael "Bellman" Hellström from Värmdö, Sweden
"I'm short and fat and the collection of JTS textile trousers are perfect for me! Up to 5 different lenght of legs and wide enough on waist!! Contradictory that You don't have any jackets corresponding to the trousers. Good service but You have to adapt that UK is no longer a member of EU. Must be able to shop without UK VAT and get a invoice with netprices and country of origin. Had some problems with the swedish custom och had to pay probably to much in toll. Keep up the good work. :-) Regards Bellman, Sweden"
In reply JTS wrote:
"Hi Bellman, We do have a good selection of jackets to go with the trousers. Website will be updated later this year for non-UK customers. "
18-May-2021 Glenn Miller from Norfolk
"Today Tuesday, received a pair of Motorcycle Jeans which were ordered over the weekend. Delivered as promised, quick service, tried them on, fitted perfectly. sat on my bike to be sure they were comfortable in the riding position, perfect. I have had several pairs of similar Jeans of different brands but none have been any where near as nice to wear as these are, well done JTS."
In reply JTS wrote:
"Thank you so much for the great review Glenn, we're pleased to hear they fit you perfectly! :-)"
23-Nov-2020 Chris Taylor from Gloucestershire
"Every winter I pull out my old JTS embroidered Hipora gloves. They are older than my children, one of whom rides an MT07! I haven't found any gloves I would rather use in the bad weather, and I do a lot of miles. They have outlived even the most expensive brands. Well done JTS."
29-Oct-2020 Donna Saxton from Broadway
"Hi, My overjacket arrived first thing this morning. I just want to say thank you for getting it to me in time for my trip, even when presented with the issues you had. Great service! Donna "
In reply JTS wrote:
"That’s great news, thank you so much for your kind comments and letting us know."
23-Oct-2020 Darren Gallagher from UK
"Great comfort out of the box. Lightly padded lining, stiff (not uncomfortable) full grain leather that feels like it should soften and wear in well. True to UK sizing when the EU size is converted. Brilliant response time by Toni to my email queries and the boots were delivered next day although quoted 2-3 days. What more could you need?!"
In reply JTS wrote:
"Ah that’s great news! Many thanks Darren.
Enjoy your new TCX Fuel boots! Toni"
19-Oct-2020 michael milburn from dorset
"jts brilliant. how ever not happy with parcel force. you should change your courier and i am still waiting for my item. i know jts sent it but parcel force is messing around hopeless parcel force. "
In reply JTS wrote:
"Thank you for your great comments Michael. We're sorry to hear that you're having issues with our courier. We have tracked your latest parcel and it is due to be delivered today. If you experience any further issues, please let us know so that we can speak to Parcelforce directly. "
14-Oct-2020 John Toth from Hampshire
"Excellent service AAA+. Rang to see if larger jacket was in stock as previous order a bit snug, very nice lady on phone checked and it was. Placed order which is very easy and quick on their site jacket arrived next day. Perfect fit will definitely be using again. "
In reply JTS wrote:
"Thank you so much for your kind comments John. Enjoy your new jacket!"
16-Sep-2020 Jim Duffin from Paisley
"Hi Toni. Just received my order. Everything is 100%. Thank you and Karen for your customer service. I've been very impressed with the service I have received from your company and will recommend you to anyone I know who are looking for new bike gear "
In reply JTS wrote:
"That's fantastic news. You're very welcome, we're glad that that the suit fits well. Also, thank you for your feedback, it is much appreciated."
15-Sep-2020 Nicola Boney from Shropshire
"Hi Joanne, Toni and all the team Thank you soooo much, they’ve arrived and fit. Snug but they obviously need to be. Fantastic service and I really appreciate your time and effort. You’re all fab! Sending virtual hugs "
In reply JTS wrote:
"That's great news! Many thanks for taking the time to let us know and we really appreciate your kind comments. Enjoy your new suit!"
14-Aug-2020 Andrew from Norfolk
"Hi Toni. I would like to thank u and your staff for being so helpful and letting me know and I now have my helmet and jacket and I really like them so thank you."
In reply JTS wrote:
"You're welcome Andrew. Thank you for taking the time to let us know, we really appreciate it."
30-Jun-2020 Keith Coxon from Leicestershire
"29th June 2020 Visited JTS today to purchase a textile touring two piece suit, I roughly new what I was looking for, JTS were completely Covid 19 secure, the service was excellent, the amount of sizes available were amazing, and lady that served me was knowledgable, nothing too much trouble, my wife was made to feel welcome with a cup of tea. Quality and price were excellent and I would highly recommend JTS to any biker whatever riding you do. Suit came with 12 month guaranteed."
24-Jun-2020 Caroline Holmes from Grimsby
"Hi Toni!.. Thank you so much!.. Your service has been impecable! I have reccomended your shop to others even though I did not buy anything!.. We will come to your shop soon as we want some kevlar jeans... Kindest regards Caroline "
In reply JTS wrote:
"Thank you so much for your kind comments, we really appreciate it!"
24-Jun-2020 Harriet Adams from Chathill
"Hi Toni Just wanted to tell you that my Held jacket arrived today and it’s absolutely gorgeous. It fits perfectly (phew) so I’m chuffed to bits. Thanks for all your help. Kind regards Harriet "
In reply JTS wrote:
"Ah thank you for letting us know and your kind comments. That's brilliant."
22-Jun-2020 Neil Sadd from Norwich
"Hi I just felt I had to write a quick message to say what a lovely experience I had visiting your shop on Saturday I had traveled from Norwich on my bike to be greeted by Toni a member of your staff she made me a cup of tea straight away and dealt with everything I needed very professional Your shop catered for all my need as I’m a large guy it was well worth the 300 mile round trip well done JTS your shop staff and clothing is the dogs b******s will 100 % recommend thank you so much . Neil "
In reply JTS wrote:
"Ah thank you so much Neil for your great comments. We really appreciate it and we're pleased that we managed to kit you out. You were a pleasure to deal with and we hope to see you again in the future. Enjoy your new gear!
"
10-Jun-2020 Rita Gill from West Midlands
"Recently bought a pair of textile trousers. I've had stuff from JTS before so knew they were good. Unfortunately needed another size,so returned them and received exchange which were fine. It's great to have such good service in these awkward times of lockdown. Thank you "
In reply JTS wrote:
"Thank you so much for the fantastic feedback Rita! We really appreciate it."
16-Mar-2020 David Wadsworth from NORTH HUMBERSIDE
"Your not going to believe this but it all fits yehaa! Again thank you and all your staff for their efforts on this it is appreciated. The HELD trousers fit correctly Held 38” trousers really do fit a genuine 38” waist. But held Jacket 46” Chest size was required to fit a genuine 39” chest. This size was to get my forearms in and I have never eaten Spinach and nor do I look like Popeye. The 46” jacket with chest & back body armour fits like a glove. I will say Held Kit is very comfortable when worn and surprisingly warm. Gloves are comfy too. "
In reply JTS wrote:
"Thanks for the feedback David. We appreciate it. "
4-Mar-2020 Eileen Jones from Isle of Man
"Great trousers and great/speedy services as I had to return first pair and go for the next size down. Being only 5'11 you are now my first port of call for any further gear I need."
In reply JTS wrote:
"Thank you so much for the great feedback Eileen. Enjoy your new trousers and we will look forward to hearing from you again in the future."
1-Mar-2020 Joe Martoccia from Leicestershire
"I visited JTS on Saturday 29/02/20 having struggled in three visits to a variety of other biker retailers. I was absolutely delighted with the outcome of my visit. Friendly, knowledgable and professional staff took me through the various options and helped me select new leathers and waterproof jacket and trousers. So impressed with the broad range and stock on offer, pricing was really competitive too. I would be pleased to recommend JTS to anyone looking for quality, range and value for money biking clothing! "
In reply JTS wrote:
"Thank you so much for the fantastic feedback Joe! We shall pass this onto Jo and Toni who were the two ladies working on Saturday. Enjoy your new gear and we hope to see you again soon!"
28-Feb-2020 Alan from Derbyshire
"Just been to jts for a pair of leather trousers, jts legends, great service by the young lady, no hassle, asked if I would like drink which was very welcoming on a day like today, good price will use again. Reagards Alan "
In reply JTS wrote:
"Thanks for the great feedback Alan, we'll be sure to pass your comments on to Skye who served you this morning. :-)"
25-Feb-2020 Bradleigh Sims from Kent
"Hi Toni, I just wanted to say a massive thank you to you and your team the Alpinestars boots fit perfectly. Thanks for your service and your teams patience with me. I will be back later in the year to order another pair. Many thanks Kind regards Brad "
In reply JTS wrote:
"No problem at all, we're so glad that the boots fit! Many thanks for leaving the great feedback, we really appreciate it. Enjoy your new boots!
"
21-Feb-2020 Jane NEAL from worcs
"First class service . Ordered some ladies Podium trousers, when they arrived they were the wrong length, one phone call and all sorted. The lady I spoke to measured another pair and put them on one side for me , she even arranged for them to arrive on a day when I would be in. Second pair of these trousers after several years, great to get extra short lengths. "
In reply JTS wrote:
"Thank you so much Jane! We're glad the replacement trousers are a good fit and really appreciate your feedback! :-)"
23-Jan-2020 Geoffrey Phillips from Shropshire
"Ashamed to say these large fabric all weather trousers fitted like a glove. Pleased with the quality and discreption, sizes are pretty spot on, lastly a fair price paid. Arriving within 24hours, standard delivery, (free). Many thanks A very satisfied hopefully, returning customer. "
23-Jan-2020 Geoffrey Phillips from Shropshire
"Ashamed to say these large fabric all weather trousers fitted like a glove. Pleased with the quality and discreption, sizes are pretty spot on, lastly a fair price paid. Arriving within 24hours, standard delivery, (free). Many thanks A very satisfied hopefully, returning customer. "
13-Jan-2020 James Hay from Australia
"Hi I had a pair of your stretch jeans and loved them. I rode all the way to Mongolia and back on them and I loved how comfortable they were! I also tested their effectiveness in Croatia where I had an accident and ended up sliding 50m or more on the road and they absolutely did their job - thanks guys "
In reply JTS wrote:
"Thank you for your fantastic feedback on our jeans! We're so pleased that they served their purpose for you.
"
20-Dec-2019 Anna from Ireland
"Hi Karen. Thank you for all your help with my order.. I've received it and thank you for the surprise gift voucher. I will certainly be recommending your company to the club and all the clubs and bike enthusiasts I know. Kind regards and Merry Christmas, Anna "
In reply JTS wrote:
"Thank you for your kind comments, we shall be sure to pass these onto Karen. We hope you have a great Christmas and a Happy New Year!"
5-Nov-2019 Linda Mamczur from UK
"Visited this store Monday 4th November, nothing was too much trouble for the 2 sales girls. I managed to get all my ladies motorcycle gear here including helmet and boots. Service second to none. Would not go anywhere else for motorcycle clothing now that I have found this gem of a store. Well done to all the staff that made my visit such a pleasure."
In reply JTS wrote:
"Thank you for amazing feedback Linda! We shall we sure to pass this onto Skye and Toni who were the ladies that served you yesterday. We hope to see you again soon, enjoy your new kit!"
29-Sep-2019 Hamish Nicoll from Scotland
"You are advertising free delivery UK , which is false advertising , as certain areas are not free, my address is not in the highlands and islands of Scotland at PH12 8UE, stop saying free UK deliveries when its not "
In reply JTS wrote:
"Apologies for your disappointment. As explained in our terms and conditions we do offer free delivery but to UK mainland only. Our courier does not class your area as mainland we're afraid so they do charge us more to deliver to your area. We make no profit on carriage costs as we simply charge what we are charged by our courier. We can appreciate that this is not ideal for certain areas and we continuously look at other quotes to see if we can offer better terms. As the season quietens down, this is something that we will look at again."
27-Sep-2019 John Palmer from Cardiff
"Hi Toni. Order received and everything is fine. Thanks for your help in switching the helmet to the correct size. Its nice to deal with a very professional company. Kind regards John "
In reply JTS wrote:
"You're more than welcome John. Thank you for the amazing feedback, we really appreciate it and we hope to deal with you again soon. Thanks again, Toni. "
13-Sep-2019 Ivar Gogstad from Noway
"Hi Joanne. Today I received the glass and mounted it. Thanks a lot for a fantastic service. If I ever have been in doubt, I’m no longer - I’ve recommended this place to a lot of people, and I will even try a bit better. Thank you "
In reply JTS wrote:
"Thank you for the fantastic feedback! We shall be sure to pass this onto Joanne."
30-Aug-2019 Andy Lamb from England
"I purchased some Warrior Jeans along with a pair of Boots Sunday 25th August 2019 and my only concern was paying £99.99 for the jeans. I did mention that your website advised £89.99 and was told the £10 extra ws due to size. In al honesty this was advertised as JTS Warrior Water Resistant Stretch Motorcycle Jeans (Blue)Sizes: 28 - 54 Inch Waist 5 Lengths RRP: £109.99 Now: £89.99 To me this means all sizes. Not so much worried abot £10, perhaps this could be given to charity? Simply the principal. Regards Andy "
In reply JTS wrote:
"Hi Andy
Thank you for your review and apologies you feel this way, but unfortunately surcharges do apply to some of our items as this is what the manufacturer will charge us. As we do such a wide range of sizes, a size 28 for example would not be the same price as a 54 as this would be double the material. Any surcharges that apply are stated under the products description on the website, and also on email campaigns this is stated at the bottom of the email in the terms and conditions. We are unable to fit all this information on a barcode/thumbnail picture, which is why all the description and surcharge information is stated when you physically click on the product.
Kind Regards
JTS
"
28-Aug-2019 Andrew Hockaday from West Midlands
"As always great service from jts, delivered when promised and good helmet at a good price , and so easy to order off the website ,this is my third item I have had off them, and all been good well done."
In reply JTS wrote:
"Thank you for your great comments and your continued custom. We really appreciate it Andrew."
16-Aug-2019 Gus Lambert from Pulborough
"Hi Joanne. Just to say thank you for the prompt service and getting the jeans to me on time before my bike trip. The jeans fit perfectly and will probably be back for another pair soon. Thanks again. Gus. "
In reply JTS wrote:
"Thank you for the great feedback and we're glad to hear they fit great."
4-Aug-2019 Hilary from Wales
"After some issues with Parcelforce my order finally arrived at 5.30 last night, happy to say that the jacket is perfect, very impressed with the Held brand. Thanks to Skye for getting the jacket from Germany and Big Thanks to Kelly who sorted out all the delivery issues and kept me informed as to what was going on, excellent customer service. Many thanks Hilary "
In reply JTS wrote:
"We're pleased that the jacket finally arrived and is a good fit. Also, we shall pass your thanks onto Skye and Kelly."
29-Jul-2019 Amy Marlin from Kent
"I ordered a women's jacket, along with a couple of other bits. They had to get the jacket in from Europe, as they didn't have it in stock. They were very friendly and attentive in their support throughout the process, and did their best to get it out to me as quick as possible. Extremely happy with the jacket! Thank you very much!"
In reply JTS wrote:
"Thank you for your kind comments Amy. We really appreciate it! Also, we're pleased that you are happy with your purchases. "
20-Jul-2019 Martin jordan from Derbshire
"Staff was very friendly and chatty. I was served by skye who was really helpful and a lovely person. She went out of her way to find the right boots, size and style. Would definitely visit again. Skye good luck."
In reply JTS wrote:
"Thank you for your fantastic comments Martin! We really appreciate it. Also we shall be sure to pass your comments onto Skye :)"
4-Jul-2019 Roger Dallimore from Conwy
"Very pleased with my Daytona 60s jacket. I'm a 39 inch chest and wasn't sure which size to go for. General manager Toni was very helpful and suggested I go for size 40. I'm 5'7, and found the jacket a good snug fit, and not too long in the length or sleeves, a perfect fit, which when ordering online was a relief. Good quality leather, zips and internal gillet all well made. Fade effect of the jacket was just right, looks great. Sales assistant Joanne kept me informed on availability and delivery time. I have previously bought jeans from JTS and was very pleased with the trousers and service then too. "
In reply JTS wrote:
"Thank you for your great feedback Roger, we're please that the jacket is such a good fit and will be sure to pass your comments onto Toni and Joanne who served you. Thanks again!"
27-Jun-2019 Andrew Tutssel from wiltshire
"After trying lots of other makes without success, I have finally found a pair of jeans that fit and are true to size. Quality and feel of the jeans are great and initial impressions are good. Toni was very helpful when ordering over the phone and her advice about which jeans to order was spot on. Definatley will be using JTS again."
In reply JTS wrote:
"Thank you for your kind comments Andrew, we really appreciate it. Also, we shall be sure to pass this feedback onto Toni. Enjoy your new jeans."
26-Jun-2019 garywoods from kent
"I've been buying clothing from jts for years, and in all that time I have never been let down. Always extremely helpful in all they do. I would recommend them to anyone. Thanks Jts."
In reply JTS wrote:
"Thanks for the fantastic feedback Gary! We really appreciate it."
21-Jun-2019 Bryan Waker from Mid Glamorgan
"This is the first time that I have used JTS and they could not have done better and I would not hesitate in using them again. Great products at a good price and excellent customer service. A special thanks to Joanne for her help and advice. Cheers Bryan"
In reply JTS wrote:
"Thank you so much Bryan for the great feedback! It was a pleasure dealing with you and we look forward to dealing with you again. "
19-Jun-2019 Bob from UK
"WOW!!! "Received my Jacket the next working day after ordering, brilliant service and that was using the standard free delivery”! “What a knock out jacket…fits so well, awesome quality leather and interior and the removable lining is brilliant. All the zips work really well, no snagging, easy to hook up. The extra pockets on the jacket look great and my only regret is I couldn’t find your company 12 months earlier, it's taken me a very long time to find a jacket that fits so well with great looks and is functional. Thank you JTS Bob in Cardiff” "
In reply JTS wrote:
"Thank you for so much for the great comments. We really appreciate it and we're so pleased that you are happy with the jacket!
We will look forward to dealing with you again soon.
"
15-Jun-2019 Andy Craig from Lincolnshire
"Held LED vest plus LED lights very good but it wasn’t made very clear that you needed an additional power bank for it to work"
In reply JTS wrote:
"Thank you for your feedback Andy. Unfortunately, as advised in the description of the lights on our website, Held do not sell the power bank but these can be purchased from various places and are relatively inexpensive."
8-Jun-2019 Clifford Bennett from Dorset
"Good service quick & easy to deal with jeans are great a perfect fit for me I've been looking for a pair like this for years. So comfortable without being bulky. Thanks Toni for all your help."
In reply JTS wrote:
"You're very welcome Cliff. Thank you for taking the time to leave such great comments & we're pleased that the jeans are a great fit!"
4-Jun-2019 Brian Chandler from Lincolnshire
"Stunning Service!!!!! From start to finish the sales team cannot have been more friendly and helpful. The 1st Jacket was a little tight, but it was swapped out within 48hrs. I had a little problem with the Podium trousers, but again they where collected, checked and an alternative pair was with me within the week. I could not be more happy with the JTS clothing and the superb service I received from the whole team, especially the ladies on the telephones. Thanks people, I will be shouting your praises."
In reply JTS wrote:
"Ah thank you so much for leaving such great feedback Brian. We really do appreciate it and we are glad that the exchanges made were done so swiftly. Enjoy your new bike gear and we will look forward to dealing with you again in the future."
3-Jun-2019 Chris Riggall from UK
"They give an exceptional service. Knowledgeable staff that explain their products exactly as they are. Fast postage. Bang on."
In reply JTS wrote:
"Thank you for the amazing comments Chris! We really appreciate it and we will look forward to dealing with you again soon. "
27-May-2019 Anonymous from UK
"Just to say a thankyou for "making" me spend my money on a pair of motorcycle trousers last week and now very recently, two motorcycle jackets! I take a size 10 in trousers but need a 14 for jackets due to my "womanly" build. I am nearly 70yrs and a returning motorcyclist after 40 years! My husband is a motorcyclist and fully supports me with my newly-revived hobby! My present motorbike is a HONDA 125cc and I love it! Look out for an olde-worlde, arthritic wrinkly woman, whizzing around Tamworth in Richa black leathers on her HONDA 125cc, re-enacting happy days from the 70s and 80s when I was the original Biker Chic, aboard a 750cc Kawasaki! JTS, you all have a lot to answer for in fulfilling one of "bucket-list" to-do's! Thankyou once again for all your advice and help over the telephone and e-mail queries regarding my recent purchases. Enough is enough and until our coffers are filled, I must not purchase any more motorcycling items from you! "
In reply JTS wrote:
"Thank you so much for the fantastic feedback. We really appreciate. Also, we are very happy that you are pleased with your new bike gear! We're glad to hear that you have returned to biking after such a long time and we will keep an eye out for a lady matching your description in Tamworth!"
27-May-2019 Tim Daykin from Derbyshire
"Excellent jacket and super old fashioned service. Made me feel welcome, helpful but not pushy. Will definitely buy from JTS again."
In reply JTS wrote:
"Hi Tim, thanks so much for your superb feedback. We will pass this onto Kelly who served you in the showroom today. We look forward to dealing with you again in the future :-)"
16-May-2019 Brian Chandler from Lincolnshire
"Well chuffed with my Urban Jacket and Podium Trousers, although need to go up 2 sizes on this jacket. Stunning service from the ladies on the phones and so refreshing to speak to someone who wants to help. Delivery spot on time. All in all an absolute "TOP JOB" from all concerned. Thanks."
In reply JTS wrote:
"Thank you so much for the great comments Brian. We really appreciate it! You have been a pleasure to deal with. "
7-May-2019 Mark Clifford from Lancashire
"Service, price and products that are all impeccable. I have just taken delivery of a pair of leather salopettes to replace as similar JTS pair I had many years ago. The size is bang on, 32" regular is just that, 32" waist and around 31" leg, the leather is substantial yet comfortable and flexible, delivery was when it was promised and the price matched and often beat similar products. All in all, great company to deal with."
In reply JTS wrote:
"Thank you for your great comments Mark! We really appreciate it."
18-Apr-2019 Sheryl fraser from Lincolnshire
"So very helpful genuine kind caring owner. I wll be buying from you on account of your excellent customer service and excellent quality goods at a reasonable price . Thanks very much Shery and Peter"
In reply JTS wrote:
"Thank you for your kind comments Shery & Peter. We shall be sure to pass your comments onto the owner and we look forward to dealing with in the future."
17-Apr-2019 Kelly Spark from Morayshire
"Great jacket. Excellent quality. Super comfortable. Went 1 size up and fits perfect. JTS staff were a great help over the phone and via email. Highly recommend this jacket and JTS as a company to purchase from."
In reply JTS wrote:
"We're pleased that you are happy with our JTS Bella Evo textile jacket! Thank you so much for taking the time to leave such great feedback. We will look forward to dealing with you again in the future. Have a great bank holiday weekend!"
21-Mar-2019 Moira Barker from West Yorkshire
"I just bought my ladies Harper biker jacket a few weeks ago. It is a good fit and very comfortable to wear also the customer service was excellent too. I perchased my jacket over the phone, the lady who served me was very helpful indeed. If any of you ladies out there want to or are thinking of buying a leather jacket them I recommend you purchase from JTS Biker Clothing."
In reply JTS wrote:
"Thanks for the brilliant feedback Moria. We're glad that you got the right fit & that you're happy with the jacket. Also, we shall be sure to pass this onto Toni who is the lady that dealt with your order."
14-Mar-2019 Mark Watts from West Yorkshire
"Called to JTS today from Bradford bought this jacket along with a leather jacket a helmet and kevlar Jeans. Skye was brilliant nothing was too much trouble even brewed us a coffee recommend this shop to anybody will definitely be returning in the future first class service and quality products."
In reply JTS wrote:
"Thanks for the great feedback Mark, we'll be sure to pass your comments on to Skye, and we look forward to seeing you again in the future."
26-Feb-2019 michael shirley from Bedfordshire
"I have just come back from a trip to jts for a pair of denim jeans. The young lady in the shop was very helpful. I was given a cup of coffee on arrival. I was given several pairs of jeans to try on and found the JTS warrior Kevlar jeans to be a very good fit. The jeans have all the things you need and very comfortable. I would have no problems recommending JTS to others and will use them again."
In reply JTS wrote:
"Thanks for the great comments Michael. We really appreciate it! Also, we will be sure to pass your feedback onto Skye who is the young lady that served you yesterday."
22-Feb-2019 Mick Tucker from Staffordshire
"So, my Urban Evo WP Boots have started to give up (well the left one) after 10 months and best part of 30,000 work miles and about 5000 leisure miles the stitching has started to tear through the leather and the wp outer has started to delaminate, bought initially as a second pair for when my other boots got a good soaking, the Urban WP Boots quickly became my first choice, they have been very comfortable, mainly waterproof and very good value, only question is whether I'm being optimistic in hoping that they might last 12 months?"
In reply JTS wrote:
"Hi Mick, we are sorry to hear of the issue you are having with your boots, as stated in our terms and conditions, boots do come with 6 months warranty. Also we feel the number of miles you have done, is huge in the space of time that you have had them and could only be on the left boot due to gear changing and wear and tear."
12-Feb-2019 Kevin Wilson from Grimsby Lincs England
"I was in your shop today I had travelled from Grimsby England with a friend, the first thing the girls in your shop offers us was a drink and after that they were the best help I have ever had ever in my life, they were fantastic you should be so proud of them. If I need anything else or my friends do I will recommend your shop above any where else in the country thank you very much."
In reply JTS wrote:
"Thank you so much for the fanastic feedback Kevin! We shall be sure to pass this onto Skye & Toni who were the ladies that served you yesterday. We will look forward to your next visit!"
2-Feb-2019 Mark Griffiths from Cheshire
"I have to say I’m made up with my purchase. Not worn the jeans yet except test fitting and they fit me very well. Thanks for the advice Toni. They look very well made and tough. I found the service from JTS first class and will now use them on a regular basis. By the way postage was quick and item well bagged. Nothing but praise. Thanks"
In reply JTS wrote:
"You're welcome Mark! I'm glad that they fit well, also that they arrived safe & sound! All the best. Thanks, Toni."
1-Feb-2019 Paul Kimber from England
"5 star service I ordered a pair of leathers which turned out to be a tad on the large side, JTS didn’t have the smaller size in stock so I returned without any problem and soon received my refund. It’s nice to find a supplier which caters for the short legged biker. I will definitely be using JTS in the future well done guys/gals excellent service without a fuss."
In reply JTS wrote:
"Thank you for your kind comments Paul. It's much appreciated. "
13-Jan-2019 Dave Elliott from Dorset
"I just say what an absolute pleasure it has been working with you guys. Its taken two or three iterations of delivery and pickup to get the right jacket and trouser combination and you have been very helpful talking with manufacturers and myself in sorting out the best product and fit. You have been helpful, patient and really polite throughout, which while may seem things you would expect, are often excused due to a lack of time. I wanted you to know this has not gone unnoticed and absolutely anyone I know will be heading in your direction. It been an absolute pleasure."
In reply JTS wrote:
"We're pleased that we got there in the end and that you're happy with the jacket and trousers! Thank you for the fantastic feedback Dave, we really appreciate and we look forward to dealing with you again in the future."
5-Jan-2019 Ian Parris from UK
"Fantastic Service as always in the shop, staff are second to none, the Bella jeans are superb, so good in fact my wife already had a blue pair she loves so we popped in and they kitted her out with a black pair, best bike clothing shop in the U.K. Thanks again and tea and coffe were very welcome."
In reply JTS wrote:
"Thanks for the amazing feedback Ian! We really appreciate it and we shall be sure to pass your comments onto Rachel and Toni who were the ladies that served you today. We hope to see you again soon for another tea and coffee!"
21-Dec-2018 Liam from UK
"Hello, I sent off my jacket for repairs with yourselves a while ago and I have recently received it back. Just wanted to say a big thank you to all the staff at JTS and a particular thank you to Joanne, who I had been dealing with. She has delivered the best customer service I have ever had and is an asset to your team. Thanks again and I hope you all have a great Christmas "
In reply JTS wrote:
"Thank you so much for the great feedback, we really do appreciate it, it was a pleasure to help you with your jacket. We will forward you comments on to Joanne.
Have a very Merry Christmas and Happy New Year from all the staff at JTS."
6-Dec-2018 Helen Gibbs from Essex
"Absolutely brilliant service received on both occasions that I have ordered from JTS. Their customer service contacted me by phone and e-mail regarding items that couldn’t be supplied immediately and ensured these were chased up and delivered as soon as they were back in stock. So helpful and good advice given regarding sizing. Very pleased and I will definitely be ordering again. Thank you"
In reply JTS wrote:
"Thank you so much Helen for the amazing feedback, we really do appreciate it!"
5-Dec-2018 Michael Brown from Shropshire
"Extensive range of JTS and other designs for motorcyclists. Great personal service. The best retailer I have found in the UK, and well worth the trip from west Shropshire. My wallet is £500 lighter after your Black Friday sale, but delighted with the box that arrived yesterday. Thanks to Kelly for the "fashion" advice when I came in last week. The UK's best biker gear retailer IMHO, and well worth the trip over for my 3rd visit."
In reply JTS wrote:
"Thank you for the great feedback, we really do appreciate it! We will be sure to pass your comments on to Kelly!"
21-Nov-2018 Robin Wicks from London
"I visited the shop on Monday this week and came away with a JTS textile jacket and a pair of JTS jeans. Having spend over an hour trying on different items, I was very pleased with the fit, quality and price of what I bought. The very helpful ladies on duty made the whole visit a pleasant experience. And the offer of a coffee immediately upon arrival was a delightful touch."
In reply JTS wrote:
"Thank you for the amazing feedback Robin, we're glad that you're pleased with your items and your experience with us. We shall be sure to pass on your comments to Joanne and Lacey that were working day :-)"
10-Nov-2018 Colin from Wiltshire
"Recently purchased a waistcoat for my wife advertised on the web for £69.99, when it arrived it had three price labels on it the second one down was for 59.99 and the bottom label for £54.99 when I asked JTS I was told it must have been priced incorrectly I find it hard to believe this could be done twice will not be using them again shame"
In reply JTS wrote:
"Apologies that there were different prices on the garment. Occasionally prices do increase if the factories increase their costs but to our knowledge, this hasn't happened with ladies laced sided waistcoat. It may have been that an incorrect price had been put on previously. We're sincerely sorry that you feel that way. We would never try to over charge on an item, the waistcoat is £69.99 as stated on the website."
1-Nov-2018 Eyan Clements from Blunsdon
"Hi Toni and Joanne. Just want to say a huge thank you for sorting my trousers out with the replacement zip. Such a pleasure to have had such amazing service from you. Have a great day and again, Thank you. Regards Eyan."
In reply JTS wrote:
"Thank you so much for the brilliant comments Eyan! We really appreciate your feedback. Also, we shall be sure to pass your comments onto Toni and Joanne. Have a great day!"
23-Oct-2018 Colin from Wiltshire
"This is the third item I have bought from jts very helpful staff and fantastic quality leather look forward to my next purchase."
In reply JTS wrote:
"Thank you for taking the time to leave such great feedback comments. We really appreciate it and we will look forward to dealing with you again in the future. "
15-Oct-2018 Steven from Essex
"I bought the JPS leather salopettes aka bib & brace. It's an excellent product as described, soft leather, exact sizing, expandable in the right places and well made. I've owned many products over the years and this is the best. Regarding the sales service, cannot be faulted as delivery is kept up-dated and arrived on the morning due via DHL with SMS notices where the driver located."
In reply JTS wrote:
"We're pleased that you are happy with your new bib and braces Steven. Thank you for taking the time to leave such great feedback! We really appreciate it. "
13-Oct-2018 Darrin Beresford from South Gloucestershire
"Good fit and comfortable to wear - But they are not waterproof, I've worn them twice in wet conditions and got soaked both times. Breathable, I don't think so. And as mentioned in other comments, the poppers on the waist are very poor and not up to the job."
In reply JTS wrote:
"We're sorry to hear that you seem to be having an issue. Most of our items do come with a year warranty which would cover any waterproofing issues and we replace poppers free of charge all year round. We have checked your account and the last time you appear to have purchased waterproof trousers from us was back in 2016 unless you have since made a purchase in our showroom. Please can you contact us with some more details if you would like us to look into this any further for you. Thanks"
15-Sep-2018 david nicholas from Tasmania, Australia
"You asked 'what's cool and what's not'... Your clothes are cool, your website is cool, free nationwide shipping is cool...BUT... Not shipping to Australia is definitely NOT COOL! I've owned your products before but now, cannot buy them because I live in Aus. It begs the question, 'why don't you ship to Australia?'. I buy goods from UK, EU and USA all the time without a problem. In fact this very week, HOOD JEANS in Norfolk sent me a pair of their denim jeans. Sent with FedEx it only took 5 days which was brilliant. Honestly guys, you're missing out on a market here. The range and quality of goods is not that great."
In reply JTS wrote:
"Thank you for your comments and apologies for your disappointment.
The courier companies that we currently use charge too much for us to ship to Australia yet they are competitive in other areas. However, as the season quietens down a little we shall be sourcing new courier quotes.
"
13-Sep-2018 Richard Mowbray from UK
"What can can I say ... from visit to website to email enquiry & response and arrival of product ordered today,Fast efficient knowledgeable customer focused & friendly with Co great products & kit... Would I order again from JTS in the future... A big YES definitely !!! Diolch yn Fawr/Thank you"
In reply JTS wrote:
"That's brilliant feedback, I'm glad to hear that you are pleased with your trousers and service. We really do appreciate all feedback comments!
We look forward to dealing with you again in the future! :-)"
26-Aug-2018 L Shaw from uk
"First rate ladies! Even though I arrived on the wettest summer day possible the cheerful ladies were there waiting for me with my pre-ordered items and the offer of a brew. My JTS Urban Waterproof Textile Motorcycle Jacket and JTS Podium Mens Waterproof Motorcycle Trousers were so warm and comfortable I didn't take them off after trying the fit and rode all the way home in them in monsoon like weather - and they kept me perfectly warm and dry till I arrived home. Thank - you so much JTS ream, see you next time I need something!"
In reply JTS wrote:
"Many thanks Leon! It was great to meet you and we're pleased that you're happy in your new and tested bike gear. We'll look forward to seeing you again maybe on a dryer day, haha."
21-Aug-2018 Nigel Waters from Oxford
"I travelled from Oxford to JTS, I was welcomed with a smile immediately, and offered a coffee straight away. I was served straight away, got what I went for. Just a perfect shopping experience, the staff were polite and professional. I would recommend JTS to everyone."
In reply JTS wrote:
"Many thanks for the great feedback Nigel! We're glad you had such a positive shopping experience with us and we hope to see you again soon."
21-Aug-2018 Dave Jobling from UK
"We have bought a few things from JTS Coalville,Always polite and a fantastic service nothing seems to difficult for them,if they haven’t got it they will try to get it for you. Well done JTS and thank you to your staff who are your back bone by far."
In reply JTS wrote:
"Hi Dave. We'd like to thank you for the kind feedback, we really do appreciate it"
19-Aug-2018 Jules from Leicestershire
"Greeted with a warm response and a great cup of tea, I didn’t catch the young girls name but she was so helpful. I managed to bag myself a bargain of a leather jacket and trousers. I’ll definitely be going there again."
In reply JTS wrote:
"Thanks for the great comments Jules! We'll look forward to seeing you again soon for another cup of tea :-)"
16-Aug-2018 Nick Amor from MID GLAMORGAN
"Held waistcoat arrived here and we're happy. Thank you for your help. I would describe your business as helpful, friendly, efficient with good product knowledge and a can-do attitude."
In reply JTS wrote:
"Thank you for the kind feedback Nick, we really do appreciate it."
14-Aug-2018 Jason McIver from Devon
"I love the JTS Warrior jeans so much I’m buying another pair :) they fit perfectly and are so comfortable. Thank you for all you have done. Will definitely do business with you in the future."
In reply JTS wrote:
"Fantastic! Thank you for the great comments. We will look forward to dealing with you again soon."
11-Aug-2018 Michael Whitehouse. from UK
"Hello, I came to your shop earlier today to buy some trousers - and can I say what a pleasurable experience it was, compared with that during a visit to one of your competitors. I’m new to biking (at 61!) and took my CBT training a couple of weeks ago in Telford, with all equipment being supplied. The training firm recommended a shop outlet (with many outlets) and said anyone buying from this outlet would get a 10% discount on production of the CBT certificate. Being very keen, I bought boots, hi viz and gloves from this outlet, my biking friend having already given me a Hein Gericke jacket. At the checkout (a busy Saturday) I had quite an issue with them arguing over the discount as the offer was only on ‘complete’ outfits - and how the training school should have made it clear to me. What I should have done is put the whole lot on the counter and left, but my keenness overtook my rational thinking, so I left without the discount, but still having spent £180! It was worth me travelling from Stafford to Coalville today. I got the trousers I wanted (at a sale price), a pleasant greeting from the young lady on the till - and a cup of coffee too. Thank you very much. I shall certainly use you in future. Kind regards, Michael Whitehouse. "
In reply JTS wrote:
"Thank you for the fantastic comments! We really appreciate it. The young lady that served you would have been Skye so we will be sure to pass your comments on. Well done on passing your CBT and welcome to the wonderful world of biking! :-)
"
6-Aug-2018 Campbell Davidson from UK
"I ordered a pair of the trousers and they are exactly what I was looking for. Can I just comment on your brilliant service. I ordered them on Wednesday and they arrived today. That's absolutely great. Can you please pass on my thanks to all. "
In reply JTS wrote:
"Thank you so much for the kind feedback, we really do appreciate it. I'm glad they fit and they are what you were looking for. I will gladly pass your comments on to the team."
6-Aug-2018 David O'Brian from UK
"Cheerful staff and all women, so buying a jacket and trousers for my wife was worth the journey as they understood shapes and sizes and were more than happy to sort the best fitting kit for her - Happy wife, happy life! Even got a coffee whilst I waited. So if the lady in your life needs bike clothing, don't bother going anywhere else."
In reply JTS wrote:
"Thanks for the excellent feedback David! We really appreciate it and we're pleased that your wife is happy and all kitted out :-)"
30-Jul-2018 Chris Carter from Warwickshire
"Today made my second ever trip to JTS and the young lady that served me remembered my visit from a year ago. Another quality purchase along with fantastic service. No idea of the young ladies name but she is an absolute credit to your business."
In reply JTS wrote:
"Hi Chris, thank you for your kind comments, we will be sure to pass this on to Lacey who served you yesterday."
11-Jul-2018 Alan fearn from Derbyshire
"Thanks Toni and Joanne who sorted out my new textile trousers, they gave excellent service and kept me up to date, will be using jts again and make a great cup of tea."
In reply JTS wrote:
"Many thanks for the great comments Alan! We will be sure to pass them onto Toni and Joanne. We'll look forward to seeing you soon for another cup of tea!"
30-Jun-2018 Emmy Culley from Staffordshire
"The gloves have arrived and are perfect :-) ! I am absolutely delighted with the top quality biker gear and your A+ customer service! I shall be ordering from you whenever I need more gear. Huge thanks!"
In reply JTS wrote:
"That's great Emmy! We're pleased that they are a good fit. Thanks so much for the kind comments."
30-Jun-2018 Mark Conterton from Hampshire
"I have purchased a few items over the years, their service and advice is always top notch. My latest jacket is quality as is the service, cheers."
In reply JTS wrote:
"Thanks for the great comments Mark! We're pleased that you're happy with your new Hudson jacket :-)"
28-Jun-2018 Carl Riley from UK
"Hi, Yes called the shop explained the situation and the lovely Lacey went and checked their stock and then what was on the rack and said call in and gave me directions. Got there offered refreshments and tried what was on rack, they then mentioned they have some that would fit a millepede..? Only joking vertically challenged, 2 minutes later more leathers and hey presto a fit ... looking all SNAKE BLISKIN lady's even let me pop outside and perch on my bike to check knee pads weren't going to be shin pads. Paid the right money for good quality leathers, before walking out the lovely Lacey explained the returns policy to me which is reasonable, rode home just the right temp. No sweating and comfortable didn't feel like new leathers, didn't need to flick talcum powder all over me like a sumo wrestler there's no pinching or rubbing and kidneys warm with higher back in cobra 3's, will go back for braces or jacket very soon. Over all more confidence in these if was in a prang. Phone first and check, I came out happy...yay"
In reply JTS wrote:
"Thank you for the fantastic comments! We really appreciate it and we will be sure to pass your feedback onto our lovely Lacey."
25-Jun-2018 Richard Rodgers from Handforth
"Just wanted to drop you a quick email to say a huge “THANK YOU” to you all for sorting out my recent purchases. It’s been a real pleasure dealing with you all and praise where praise is due. The level of communication from you all has been spot on with regular updates and perfect delivery. Everything I’ve been sent has also been totally spot on. For me, you’ve got the best line up and range of products and I sincerely hope your business continues to grow and prosper. Keep up the brilliant work guys and absolutely no doubt I’ll be shopping with you again very soon. All the very best….. "
In reply JTS wrote:
"You're welcome Richard. Thank you so much for the fantastic feedback. We really appreciate it and we're happy to hear that your recent purchases fit you well!
We'll look forward to dealing with you again in the future.
"
22-Jun-2018 Steve Walker from Birmingham
"Super fast delivery and great quality jacket. Now to re-live my teenage punk years when I used to wear one covered in metal studs and names of my favourite bands painted on the back .......ha ha ha !............this time round I don’t think the wife would approve if I did that now . This is made of good quality heavy leather and the sizing is spot on and I look forward to wearing it in a bit"
17-Jun-2018 Mike Mclarney from Worcestershire
"I purchased a jts Brando leather jacket 2 weeks ago to use with a used (Fireblade) purchase. On picking the bike up it became apparent that the jacket was unsuitable as it bunched up and bound on my helmet so I couldn't lift my head up straight and see far enough forward to be safe. On returning home yesterday, I phoned and spoke to Joanne who, in turn, spoke to the director, and called me back within the hour. They agreed to take the jacket back as I was looking for a replacement. On visiting the shop today, I was delighted to get credited £10 less than purchase price as it couldn't be sold again as new but the jacket was mint condition, having been worn for about 30 minutes in total. I purchased another jacket, back protector and Kevlar jeans which all fitted really well and worked sat on the bike. Thanks to Joanne, Kelly, Skye and the team, for excellent service and willingness to go the extra mile in giving me credit towards the replacement and assistance in choosing a suitable alternative jacket. I will definitely use jts for any future bike gear requirements whenever possible and cannot recommend them highly enough to anyone looking for decent quality, good value bike gear. PS. Thanks for another great mug of coffee Skye."
In reply JTS wrote:
"Wow, thank you so much for the great comments Mike. We were more than happy to help and we will be sure to pass your feedback onto the ladies involved. We'll look forward to dealing with you again and hope you join us for another coffee soon! "
14-Jun-2018 Georgia from Denver, Norfolk
"Such good service from the JTS team, super fast shipping and the prices are great value! Richa Lumber Shirt & JTS warrior jeans. Have had much more expensive jeans at nowhere near the quality. Fits perfect.Thanks guys!"
In reply JTS wrote:
"Thanks for the excellent feedback Georgia. We really appreciate it :-) Also, it's great to hear the jeans are such a good fit."
14-Jun-2018 Dorothy Cross from Lancashire
"Ordered a pair of JTS Ladies Warrior jeans a month ago, had an accident within a week, let's just say I've got all my skin in tact and the ambulance crew cut them off or I'd still have a pair, so yes they do what they are supposed to. Didn't have knee guards in the last pair, wishing I had! Do now. Well worth the money."
In reply JTS wrote:
"Hi Dorothy, we are very sorry to hear of your accident and glad our product did its job of protecting you. We thank you for your great feedback and hope you are back on the bike making the most of the weather!"
9-Jun-2018 Mick Tucker from Staffordshire
"I ride professionally and deliberately asked for JTS boots to run a 'test' on them, I purchased them a little over 5 weeks ago and they have covered just shy of 6,000 miles, I have experienced during this time rain of biblical proportions (no kidding) and my feet have stayed dry, I can't rate them highly enough, I also purchased at the same time a pair of JTS Urban leather gloves and again very good for the money, the only problem here was the fact that eventually water came down the inside of my oversuit and wet the gloves from the inside (not a fault of the gloves. Are there more items that I'd like to see from JTS, yes, by the way I have no connections to the company. MT"
In reply JTS wrote:
"Wow, thank you for the great feedback Mick! We're pleased to hear that our products faired so well under those conditions and really appreciate you taking the time to let us and other customers know about it."
9-Jun-2018 Lee Walker from UK
"Hi, just thought I’d let you know that I’ve been out for a ride and the visor didn’t shoot up when I did a shoulder check on the dual carriageway. (Shark, Scott Reading helmet) Thanks for helping to fix so quickly Lee"
In reply JTS wrote:
"We're pleased to here that! Many thanks for the feedback. "
6-Jun-2018 Julian Jacob from BURY ST. EDMUNDS
"Hi Kelly, Arrived today and well chuffed a great fit many thanks for your help!! Kind regards Julian "
In reply JTS wrote:
"We're pleased that this is a good fit. Thanks for the great comments! We will be sure to pass this onto Kelly when she is back in the office tomorrow."
6-Jun-2018 WENDY MCMANUS from CLEVELAND
"Bought the Madison ladies motorcycle pants. After 3 previous pairs all being too big and having to return them, I have finally found the perfect fit. The only thing I have to contend with is they are a little too wide round the shin and ankle area, and I won't be able to get them inside my boots. It would be perfect if they were manufactured to be a little narrower at the lower shin and ankle, but being able to find a pair of pants that actually fits me in both the waist, hips and legs is a massive plus. Thank you JTS."
6-Jun-2018 David Hamilton from UK
"Jacket is great - fantastic quality and a good feel about it. Elbow, shoulder and back protection is all removable making it a great jacket to wear socially too. As for the JTS service - these guys knock it out the park. I had an incredible experience, exchanging emails with their team, me asking and them answering, lots of questions I had. They were extremely efficient, polite and accurate. I honestly can’t fault these guys. I initially bought a smaller jacket, but decided to subsequently order the size up, sending the original jacket back for refund. No quibbles, no questions ask - super fast refund was made. I’ll definitely buy from these guys again. Keep up the awesome work."
In reply JTS wrote:
"Wow, thank you so much for the great comments David! We're so pleased that the jacket is a good fit and that you had such a good buying experience with us. Also, thank you for taking the time to leave such fantastic feedback. We really do appreciate it. "
10-May-2018 Saul Caroto from Hertfordshire
"Good morning Toni, I just want to thank you and everyone at JTS for the excellent customer service and product.The jeans are a perfect fit. Have a great day. Thanks Saul"
In reply JTS wrote:
"Thanks for the great comments Saul! We're pleased that the jeans are a good fit."
2-May-2018 Lesley Buchan from Surrey
"Yet again JTS comes up tops for sorting us real women with curves! Staff so helpful even over the phone. So refreshing as not all biker girls are a size 8! Great job and thank you so much."
In reply JTS wrote:
"Thank you so much for the great feedback Lesley! We really appreciate it and we will look forward to dealing with you again in the future. "
22-Apr-2018 Alan Treviss from Buckinghamshire
"Visited store to try on the right size , instead of trying and having to send back . Greeted by very pleasant girl , who offered tea and helped me through my purchase . and purchased 3 items , jacket , jeans and gloves . Long way from home , but worth the visit. Thanks JTS."
In reply JTS wrote:
"Thank you for your great feedback Alan, we really do appreciate it. I'll be sure to pass on your comments to Joanne who served you."
31-Mar-2018 Colin Newson from Spain
"Visited the shop in February and found all the staff extremely helpful and all had knowledge of the stock they had for sale. I’m not an easy person to deal with when spending my money so took quite a lot of time to decide what I wanted, but no problem at all and the service I got was 100% professional. When I returned to Spain I found a pin missing from my helmet, contacted the shop and immediately they ordered pins for me. They are extremly professional and I would have no hesitation returning to the shop or placing an order online."
In reply JTS wrote:
"Thanks for the great comments Colin, it's much appreciated and we will look forward to dealing with you again in the future. "
22-Mar-2018 Myles Hartley from Jersey
"Just a brief note to Joanne, to say thank you very much for all of your help and advice over the last couple of days. As you know we put the order in yesterday afternoon, and it turned up here in Jersey lunchtime today. You'll be pleased to know that it fits very well, and gives me plenty of space to move around. Looking forward to going out this weekend for a spin and giving it a proper try out! Thank you once again for being so helpful - much appreciated Best regards Myles "
In reply JTS wrote:
"Hi Myles. Thank you so much for the lovely comments. That's brilliant news, glad to here it fits you well and delivery was speedy. It was a pleasure to deal with you and look forward to dealing with you in the future. Fingers crossed for sunny weather for you. ~ Joanne."
8-Mar-2018 John Atthews from North Yorks
"Many thanks for a pleasant experience on Tuesday. Thank you to the young lady who put my TCX Infinity boots on one side for me on Monday and to the two ladies who found them for me on Tuesday. I got a friendly welcome and a cup of coffee. I am very pleased with my boots too. Thanks again John"
In reply JTS wrote:
"Many thanks for the great feedback John, we'll make sure to let Toni, Lacey and Jo of your kind comments."
10-Feb-2018 Sharon from Ravenstone
"Spent some time in the shop yesterday with my poor partner! We were made to feel very welcome with cups of tea. The other shoppers were really helpful too and we ended up having a bit of a giggle over sizing. Shop staff very helpful with my purchases and they were happy to order in a couple of new helmets for me to try. Can't ask for a better reception. In regards to the sale items - I too went in looking for discounted kevlar jeans, I found a pair and enquired in they had any other sizes but was also informed as to the reason why the ones I picked out were on sale - They did not try to upsell and they staff could not have been more helpful."
3-Feb-2018 ANDREW DUROSE from Nottinghamshire
"I have just travelled 100 mile round trip miles to the shop after first checking that there was only one shop and they would be open etc,etc, to find exactly the trousers that i wanted, advertised at £74 and my size 38. But they had a PRICE ticket of £150, I was shown a cheap pair that were damaged and the shop assistant tried to up-sell me to a diesel pair again at £150. I asked again to double check, but to be told that was all they had. After being stuck in M1 traffic to get home I instantly checked the website to still see the same trousers priced at a false discount. This shop wasted 4 hours of my life and tried to up sell me. That does not work, I wont be back, and I think very badly of JTS. Cheers for a wasted day."
In reply JTS wrote:
"We're sorry to hear of your disappointment. The jeans at £150 are a different style from the 113 trousers that you are referring to on our website. We were not aware that your intention was to purchase the sale jeans which is why you were directed to current stock lines. Had you asked about the 113 trousers specifically, we would have gladly sourced them for you. The situation has been discussed with the shop assistant involved who felt that it was not made clear that you wanted those trousers in particular. There is access to view the website in the shop and at no time was the shop assistant asked to check any availability. Due to our vast range, it isn't possible to have every item in every size on display in our showroom which is why we bring stock from the warehouse on the request of our customers. We have one pair of 113 trousers left in a size 38, if you would like to reserve these please call us. We would send these to you via courier on a free next working day service. "
31-Jan-2018 Jason Lewis from Cornwall
"Hi Kelly, My order arrived yesterday, like you said. The Alpinestars trousers fit my wife perfectly, so happy wife, happy life lol. Thank you for sales service, it’s been excellent. I look forward to my next purchase with JTS. Thanks again. Best regards, Jason "
In reply JTS wrote:
"That's great to hear! We shall be sure to pass your comments onto Kelly. Thank you for the great feedback!"
27-Dec-2017 Christopher Carter from Warwickshire
"I was in your store today and I must say I was truly impressed with the young lady that served me aswell as your range of Big mans bike clothing. The young lady was very pleasant, patient, kind and helpful. She offered my daughters and I a cup of tea before anything else which caught us by surprise and something I’ve never experienced. She is definitely a credit to your organisation. C. Carter"
In reply JTS wrote:
"Thank you for the lovely comments and I will pass these on to Lacey who served you today. We do really appreciate all feedback, and look forward to dealing with you again in the future. "
17-Dec-2017 Matt Roome from Kent
"Hi there. I'm well happy with your service and the delivery service time, it came about 10am on 14-12-17. Estimated delivery Friday 15th December. I havent opened it cause its a christmas present so if theres any problems with the item after christmas, l'll get in touch. Many thanks again. Wishing you all and merry xmas and a happy new year. Matt x "
In reply JTS wrote:
"We're so pleased to hear that you are happy with our service and thank you for taking the time to leave feedback. We really appreciate it! We hope that the item fits ok but if there are any issues, please don't hesitate to contact us after Christmas.
We would like to wish you a Merry Christmas and a Happy New Year!
"
2-Dec-2017 Garth Gee from Auckland. New Zealand
"I am large not huge and struggle to find anything in NZ. Dropped by during an urgent visit to the UK . Your young counter assistant took my measurements and was spot on first time. Price was not going to be an issue if I could get something to fit but was very surprised to find the quality I got at such a very good price. I will be back. Many thanks."
24-Nov-2017 John Tompkins from Shop Customer
"I ended up with a Marlon Brando which I have left with you for the sleeves to be shortened. Richard was very helpful and patient. Oh and five stars for your customer loo."
In reply JTS wrote:
"Haha, that's great! Thanks John. Also, we shall be sure to pass your kind comments onto Richard."
9-Nov-2017 alun from kent
"cannot say anything about the jacket ive just brought apart from its a great fit. But what great service they have given me.Im of to France tomorrow friday found hole in my jacket. i rang jts on Wednesday 11am asking if they could get me a jacket by next day. no problem was the answer took the time going though there stock to find a jacket for me. im a very large size after a few nos we found a richa phantom that was suitable. well jackets here 24 hours later good to know that good service is still about. 5 star job"
In reply JTS wrote:
"Hi Alun, thanks for your order and your great feedback. It was our pleasure to help - have a fantastic trip!"
6-Nov-2017 Anonymous from United Kingdom
"I received my 113 black jeans this morning. Delivery was so efficient it was impressive and yesterday was a bank holiday so there was no deliveries as a result of people not working the long weekend. Everything is in fine condition. Everything from packaging to the jeans themselves. Didn't try them on yet but I'm sure they'll be fine. I would like to compliment you and all the team on your professional commitment to your job and it continues to be a pleasure to do business with you as I have purchased from you before. From a satisfied and returning customer."
4-Nov-2017 Jamie Gallimore from Surrey
"I bought a JTS Hero leather in black a little while ago from you. Absolutely love the jacket does everything I need to. Unfortunately I Had a crash a few weeks ago and damaged the left wrist button. The jacket probably saved me a few broken bones, really appreciate it."
In reply JTS wrote:
"We are very sorry to hear of your accident and we hope that you weren't injured too badly. It's great to hear that this jacket served its purpose. We have sent you some replacement wrist buttons free of charge in the post. Thanks."
31-Oct-2017 Robert Bamford from London
"These guys are Fantastic! I recently found an old pair of JTS leather motorcycle jeans in a trendy secondhand shop in Hackney. They fit well and i bought them for £70. I also had recently bought a leather jacket which came with the long and short zips around the waist. The one on the JTS jeans wasn't compatible. I rang JTS who agreed they would try to make the necessary alterations, fixing the new long and short zips to the jeans. There was an understanding that the fix may not look 100% natural. The work on my jeans is done to a very high standard. They had to remove the belt stays as well as the old short zip for the new ones to work. The zips have been integrated into, rather than just stuck on. It all works beautifully and the fit of jacket to jeans is perfect. They charged me £55 including delivery!!! I am truly humbled that in these times when so many companies just rip people off, JTS has stuck to its core foundation of offering really great quality at an even more incredible price. They really do care, Thank you so much!"
In reply JTS wrote:
"Thank you so much for the great feedback Rob. I'm pleased that you are happy with the trousers and they fit to your jacket perfectly. You were a pleasure to deal with and we hope to deal with you again in the future. Thanks again, Jo :-)"
30-Oct-2017 David madams from Devon
"I was out yesterday on my Harley it was cold I was wearing your basic kit trousers and jacket nothing flash and it was superb. It speaks volumes for the quality and value of your products. Thank you guys."
In reply JTS wrote:
"That's great to hear David, you're very welcome."
30-Oct-2017 Harry Radford from Milton Keynes
"Please be kind enough to convey my appreciation for the kind and efficient customer service I received from your staff this morning. One member was Joanne, the other I am afraid I never got to know his name, but he happily made several trips to the back until I received one in my size. The trip from Milton Keynes was well worth the journey. "
In reply JTS wrote:
"Thank you for the fantastic comments and for taking the time to contact us. Your feedback has been passed onto Joanne and Richard who were both working in the shop this morning."
21-Oct-2017 Alan dalgetty from england
"A great shop with a good self. A welcome cuppa as I wandered around trying on a fair few jackets. There was no hassle and lots of help when needed. No pressure at all. Didn't buy jacket there and then but ordered it when back up north couple days after. Again great service. Ordered in morning jacket arrived next day! Brilliant. Couldn't fault the service. Definitely recommended!"
In reply JTS wrote:
"Thank you for the great comments Alan. We really appreciate it, come back and see us again soon :-)"
18-Oct-2017 Wayne Hough from leicestershire
"Hi everyone at JTS, first of all I must say you are all amazing in the jobs that you perform ,very polite mannered in every aspect.Toni I loved your coffee, I must sample some more. Second the stock items are great with a good range of everything, I'm well chuffed with my new helmet & cheers lots for fitting the black visor, it just adds all to customer satisfaction. Lastly just brill I'LL BE BACK......"
In reply JTS wrote:
"Thanks for the fantastic comments Wayne! We really do appreciate it and you have been a pleasure to deal with. We will look forward to seeing you back at JTS soon and we shall have the coffee on standby!"
23-Sep-2017 John Richards from Shropshire
"Really great service. The young lady was fantastic and had lots of patience!! Didn't get her name slim with long dark hair. No pressure sale much appreciated. Bought all JTS gear good quality and a fair price. A very welcome brew when we got there too. Got us off to a great start. I'm a big lad and the size range is impressive. I would definitely recommend JTS. Very happy!!"
In reply JTS wrote:
"Thanks for the excellent feedback John! We shall be sure to pass this onto the lady that dealt with you which was Lacey. We will look forward to dealing with you again in the future. Happy riding!"
21-Sep-2017 Phil Jones from Conwy
"Great service from JTS, I bought myself and the wife some new gear, mine fitted fine but the wifes were a bit to big but that was no problem with the exchange, I mostly dealt with Joanne and she was great, the only downside was UKmail got to say I wasn't too impressed with them but you can't have it all."
In reply JTS wrote:
"Thanks for the great feedback, we shall pass your comments onto Joanne. We're sorry to hear that you've had a few issues with our courier service. They do the majority of our deliveries and overall we don't have too many problems so it is very unfortunate that you didn't have a good experience with them. "
19-Sep-2017 Martin Reynolds from Gloucestershire
"Received my JTS Brando Mens Leather Motorcycle Jacket today ☺ Absolutely spot on, Great quality and the fit is perfect. Exactly what I wanted and at a great price. Delivery was within the estimated time too. Need new boots now so I'll be back on the JTS website soon.."
2-Sep-2017 John Proctor from Shropshire
"I suffer from arthritis and ind it difficult to get motorcycle boots to fit. I purchased a pair of JTS Urban Evo Wide Fit boots one size larger than my normal shoes and found they fitted like a glove. I was so impressed, I've just ordered a second pair. Thanks JTS for superb service."
17-Aug-2017 Russell Carr from NOTTINGHAMSHIRE
"First time I have used J T S , Right from the first conversation ref the purchase of the waterproof suit I was very impressed, the girl that took my order had an excellent telephone manner and I could talk to her all day. As stated the purchase arived on time and is just what it says on the tin. Well done J T S, I will recommend."
In reply JTS wrote:
"Thank you so much for leaving such great feedback Russell. It was myself that took your order so I really do appreciate it, you were a pleasure to deal with. Thanks again, Toni"
15-Aug-2017 Julie Horne-Turner from Barrow Upon Soar
"Good Morning Toni and Kelly, I have the refund - Thank you. Please thank your director too. Just wanted to say a big thank you - The service and customer care has been brilliant. Responses to emails and answers to my questions always professional and kind. Kelly has always had time and has excellent customer service. I have really been so impressed with the way my issue has been dealt with. Kelly is a credit to JTS. I always say ' you can tell how good a company is with how it deals with complaints. That's when they really show their strength. ' Thank you so much. Look forward to shopping with you in the future"
In reply JTS wrote:
"That's very kind of you to say. We really appreciate it and we will also pass your comments onto our Director. Many thanks, we will look forward to dealing with you again in the future."
5-Aug-2017 Alan Shaw from Worcestershire
"Great service from the team at JTS over the past few days (Well Done Kelly !!) Always a bit dubious about using mail order as I find getting biker clothes to fit can be difficult being 6'6'' tall. All my concerns about returns etc proved to be unfounded, the speed and efficiency with which my issues were dealt with was very impressive. Its not a perfect world but so good to have problems solved when they occur. Won't hesitate in using JTS again. Leather jacket and trousers are great quality, really good VFM."
3-Aug-2017 Jonathan Brown from leicester
"I would like to say thanks for everything. I ordered a pair of clothes with a helmet as well. they rang me to let me know that gloves are not in stock and they send them out when they order them in stock. About 30 minutes later I emailed them asking if they could send a pair out that a similar to the ones I ordered. they sent me email back showing me ones in stock. so I ordered new pair. I wish other companies would offer this high level of customer service."
21-Jul-2017 Trevor Davies from UK
"JTS Kevlar Jeans I ordered two pairs of jeans for my better half and myself on the 20.07.2017 from JOANNE who had a jolly manner and nothing was to much trouble. Both pairs arrived on the 21.07.2017, FANTASTIC SERVICE! Both pairs of jeans are a prefect fit. We will definitely deal with JTS again, THANK YOU Best regards Chris and Trevor"
In reply JTS wrote:
"Thanks for the amazing feedback Trevor, you were an absolute pleasure to deal with! - Joanne"
2-Jul-2017 David Daw from United Kingdom
"I go to JTS from darkest Suffolk when I need motorcycle clothing because of their enormous range. I am not a regular size, but I know that there will be a large selection of things to fit me, and that the prices will be excellent. I tried other shops local to me that promised extensive stock, but was always disappointed by their meager offerings. I have now learned my lesson, and it is JTS from now on. The staff are always extremely helpful, and bring loads of items down from the stockroom without ever moaning. I once had a problem with a press stud on my leather jacket, and it was replaced within moments. The customer service is streets ahead of any of the competition, and I strongly recommend JTS to anyone who wants good value gear."
4-Jun-2017 Kevin Slater from United Kingdom
"Great place, friendly staff proper chuffed with the boots I bought, lots of choice in the clothing was very tempted to spend more, one thing I would say tho especially if you're buying boots online consider buying the next size up to what you want, overall A+"
2-Jun-2017 Lorraine Springett from United Kingdom
"What a fantastic company..and for making my bad day a little better.. i would recommend anyone who wants some good quality motorcycle clothing to have a look... they've got a fantasic customer service and very prompt in returning emails... if i could give more then 5 stars i would... well done to all the team"
In reply JTS wrote:
"Thanks so much for the great review Lorraine! "
27-May-2017 Ricky Maddox from South Yorkshire
"Rode down from Sheffield on the hottest day of the year, so the welcoming cup of tea was most appreciated. The staff were pleasant and knowledgeable, suggesting suitable alternaltives when the original kit I wanted didn't fit. There was no high pressure sales talk and they were happy for me to try on as much gear as I wanted. They even helped me to load the gear on my bike when I left. Would strongly recommend and will definitely use again."
In reply JTS wrote:
"Glad you had such a great time at JTS! See you again soon :)"
24-May-2017 Adrian Davies from United Kingdom
"First time visit last Sunday, I bought a pair of JTS jeans, I rang first to see if my item was in stock before leaving home as it was a 25 plus mile journey. Super helpful staff and a free cup of coffee on arrival. Great quality pair of jeans at a reasonable price with plenty of size options including extra short. Well worth a visit as plenty of gear in stock. You won't be disappointed."
23-May-2017 Malcolm Nellist from Stockton on Tees UK
"Just back to biking after 25 years, so all new clothing required, and would just like to say what an excellent selection and service from JTS, the first attempt I had to return, and re-order a new selection and sizes, super service and quality of gear, all the tele sales girls particularly helpful and patient, and no hanging about on the refunds either, super shop will definitely use again."
9-May-2017 Robert Tyas from United Kingdom
"I spoke to a lady on Friday morning about the JTS Warrior W/R stretch Kevlar Jeans. She was so helpful and knowledgeable about the product, sizes and limits. I ordered a pair for next day delivery. They arrived and she was so right. They are perfect and exactly how she described them. Thank you very much for your help. I will be back."
In reply JTS wrote:
"Thanks for the great comments Rob always a pleasure :) "
7-May-2017 Brian Bowers from England
"Fantastic service from this company!!! Couldn't fault anything. I rode down to the shop from The Wirral this morning (7/5/17) and was immediatly offered a thankful cuppa to thaw my hands out!!!! Tried a few sets of leathers on and settled for the JTS Cobra 2 jacket and JTS Legend trousers along with D30 armour upgrade. Well made garmets, really comfortable, rode back up with them on, whilst my old Spidi jacket and kevlar jeans are being sent on to me. Exellent service by Karen and the gang. Will be back!"
In reply JTS wrote:
"Thanks for the great comments Brian :) it was a pleasure! "
5-May-2017 Jamie wood from Essex
"Just wanted to take time to say a big thank you for excellent service & great products - I was assisted in the shop by Richard who was helpful, knowledgeable & welcoming - Everything you could possibly want as a customer - Equally I wanted to thank Kelly who was amazing in dealing with a small issue I had. My latest purchase of the Hudson jacket is fantastic. I don't want to shop anywhere else for motorcycle clothing - JTS every time ! Thank you!"
In reply JTS wrote:
"Hi Jamie. Thank you for taking the time to leave such a great review - both Richard and Kelly will appreciate it. Will make sure they read it :) thanks. "
1-May-2017 Guy from Shop Customer
"My wife and I had such a good experience yesterday at your store we wanted to email you to say 'thank you'! Nothing was too much trouble, nobody judged us, various of you helped us to get the right size and style and we left feeling very happy with the whole thing including the quality and price on the things we bought. "
In reply JTS wrote:
"Thank you for such great feedback! I shall pass this onto Kelly, Ian and Karen that were working yesterday."
17-Apr-2017 Mark Smith from Britain
"I wish to thank your wonderful staff for helping me with new bike clothing as I have had trouble with sizing due to weight gain after a nine month delay recovering from an accident. Your staff have very helpful with my trouser and have been very patient until we got it right."
16-Apr-2017 Gerrie Clarke from Norfolk
"Ordered some Kevlar jeans for summer riding. The size I requested was out of stock, was advised to go smaller as generous sizes. Already trusted in my eyes from a previous happy transaction, a good result. A great company that has good product knowledge as well as an outstanding reputation. Will always check with JTS before I commit to anything online. Very pleased with jeans, many thanks x"
6-Apr-2017 David Cole from Ossett
"Following the supply of the wrong length jeans Toni called me yesterday to confirm that the correct size had been established and would be delivered today. Right enough my jeans arrived this morning and, I am pleased to say, they are perfect. Throughout my dealings with JTS the service has been impeccable, they came recommended to me and I will certainly buy from them in future , I will also recommend them to other bikers, thanks again JTS."
23-Mar-2017 Fuzz Harrison from (Coalville) Leicestershire.
"I went to your store in coalville, and was greeted by Toni a very pleasant young lady. She offered me a coffee, and was so helpful in helping me choose the right gear. I wil highly recommend JTS (coalville) to all my family and friends. Thanks again Toni."
In reply JTS wrote:
"Hi Fuzz. Thank you for the great feedback, I really appreciate it. You were a pleasure to deal with and I hope to see you again soon :) Toni"
17-Mar-2017 David Field from uk
"in 2002 a few days before a trip to France the zip on my boots broke I called JTS in a panic and they delivered me a pair the next day and I've been a fan ever since. after approx. 75000 miles and 15 yrs I have just ordered another pair. That's what I call quality kit. Sorry but I don't seem to be able to wear out the gloves or jacket. but when I do it will be JTS again. Thanks guys great kit"
In reply JTS wrote:
"Hi David, Thanks for the great the feedback! - That sure is testament to what we are striving for :)"
4-Mar-2017 Adam Casey from Nottinghamshire
"I ordered a few essentials from JTS for when I pick up my new bike. Unfortunately the helmet I ordered was unavailable which prompted a call from the customer service team. They explained the issue but as I was working I was unable to stay on the line. They rang me back again at the end of my working day to ensure I got my items with the next day delivery. I've never found a company that have been so commited to their customers. 10 out of 10, A*, perfect, outstanding! If it wasn't for the diligence of the lady I spoke to, I wouldn't have got my gear in time."
In reply JTS wrote:
"Thanks for the amazing review Adam! We will pass on your comments to Jo & Kelly."
3-Mar-2017 Jo Webber from Herefordshire
"I was having difficulty finding suitably sized clothing (vertically challenged !) and found the two ladies who served me today were both incredibly helpful and very knowledgeable about the products they had available. As soon as we arrived we were offered a hot drink which was very much appreciated as we had travelled quite a distance. The ladies then made sure I had a selection of sizes of trousers to try until I was happy with the fit. Excellent service, very friendly staff, would definitely shop here again and recommend to others."
In reply JTS wrote:
"Thanks for the great review Jo :)"
3-Mar-2017 Steve Hubbard from UK
"I have bought from JTS before but always went to the shop even though it is about 50 miles away. This week I ordered a pair of Richa leather trousers on the website, they arrived two days early and were fantastic quality but too small. I rang yesterday to see if they had the next size up in a short leg but they did not. Karen, who I spoke to, immediately offered to ring their supplier and try and get a pair delivered to them today (Friday). She rang me back within two minutes and said that they would be sent to them but before travelling she would call me to confirm that they were in. At 10.35 this morning she rang to say that they were in and that she would put them aside until Sunday when I could get there. Absolutely outstanding service, the best that I have ever had. I cannot praise Karen enough."
In reply JTS wrote:
"Thank you Mr Hubbard, we're delighted that you're so pleased with the service you received today. It's a pleasure to help!"
28-Feb-2017 Ronnie Sutcliffe from Newport Gwent
"Huge thanks for the pants!! Superb!!! JTS Warrior Water Resistant Stretch Kevlar Jeans. Great fit, really comfortable, easy to wear and look great too. Thanks to everyone at JTS :-)"
In reply JTS wrote:
"Ah thanks for leaving such fantastic feedback Ronnie! We're pleased that you are happy with your new jeans, enjoy riding in them. "
22-Feb-2017 Anne Jordan from Ireland
"Credit to your company. What a great service. Ordered on Sunday and delivered to Ireland today. Well packed and excellent product on arrival. Even a free pen. Thank you."
In reply JTS wrote:
"Fantastic! Thank you so much for the great comments, we really appreciate it."
21-Feb-2017 Dennis Humm from Nottingham shire
"Bought some Kevlar jeans but due to a rapid weight loss needed a smaller size. Decided to have a day out and call into JTS. Have to say what excellent customer service. The ladies were so polite and helpful. Couldn't do enough to ensure I had the right size. Really pleased with my purchase. I will definitely be buying from JTS again. Very highly recommended."
In reply JTS wrote:
"Ah thank you Dennis. You were a pleasure to deal with and we really appreciate you taking the time to leave such a great feedback comment. "
27-Jan-2017 Ricky Page from Essex
"Never come across a shop that puts 100% into keeping customer happy. i bought some waterproofs a while ago and have had some problems (all out of the control of the shop) just had some bad luck. the turnaround for replacement is second to none the staff are so helpful. i will continue to buy from JTS even if the item is slightly more just because you can be sure any problems they are all over it and keep you updated. thank you to all the staff one very happy customer"
In reply JTS wrote:
"Thank you for the fantastic comments Ricky :)"
18-Jan-2017 Alan Taylor from Essex
"Hi. This is my second puchase at jts and I find that the service is spot on. Very helpful staff, sorting out sizes and which materials are best. If you're looking for good gear at sensible prices you should give jts a look. Side safe."
In reply JTS wrote:
"Hi Alan. Thank you for the great feedback comments! We really appreciate it and we will look forward to dealing with you again in the future. "
12-Dec-2016 TRISH EDWARDS from worcestershire
"I was really stuck for a christmas present for my daughters boyfriend. He's a new Harley Davidson biker, and in need of new gear, but not knowing what he wanted, I didn't want to make a mistake with getting the wrong thing. I contemplated buying him next year motorcycle show tickets for the NEC, but figured he'd probably lose them before it got to the date. So when I looked on the website for this years motorcycle show i spotted JTS, it dawned on me get some vouchers. I googled their website, the reviews are excellent, but couldn't see how I could buy vouchers online and after calling them up they did me a sale over the phone. I should receive them in plenty of time for christmas. Thank you so much. You've saved the day!! ;)"
In reply JTS wrote:
"Thank you for the great feedback comment Trish! We really appreciate it & we're more than happy to help. Have a great Christmas."
9-Dec-2016 kevin fullard from Staffordshire (GB-STS)
"Hi didnt like the elastic in the straps, I reckon its way too light and I think it could do with a stronger elastic fitted. But no trouble for the staff for another £15 they got it altered for me and I am so pleased with the results I'm a 50" chest and the 44" was a better fit also delivered to my house a week later for free..God bless em, I can see plain enough theres nothing too much trouble..."
In reply JTS wrote:
"Ah thank you Kevin! We are so pleased that you are happy with the garment after the alterations were carried out & that you are pleased with our service. We will look forward to dealing with you again in the future."
11-Nov-2016 Ricky Page from Essex
"I just wanted to E/mail you to thank you for a great service. I bought some waterproofs off you, the lady i spoke to could not of been more helpful. The waterproofs are a excellent fit with a bit of room for growing LOL just waiting for a bit of rain to give them the big test, im sure they will pass. I will with out a doupt be checking your site first before buying anything else and will be recommending you to my biker friends. Once again thank you for your help. "
In reply JTS wrote:
"Thank you for the great feedback! We really appreciate it. I will also be sure to pass your comments onto Kelly who dealt with your order."
10-Nov-2016 Mr Collins from UK
"A pleasure to do business with. I have used JTS on a number of occasions now and have found them to be friendly, helpful and prompt with dispatch of orders. They have been the providers of items of Held motorcycle clothing to me and have obtained items promptly when not in stock, even managing to produce things when other (larger) outfits claim the items are not only unavailable, but also out of production.. Delivery and returns are free and any out of stock orders are quickly followed up with a phone call advising the situation and asking whether you wish to proceed while the item is obtained from their supplier (normally directly from the manufacturer (in Germany with Held products)). Toni and her team deserve credit; this is how a company builds a loyal customer base. Keep up the good work and thank you!!"
In reply JTS wrote:
"Thank you for taking the time to leave such great comments. Toni will be really pleased you mentioned her too. Hope to hear from you again soon, thank you :)"
2-Nov-2016 John Collier from N. Yorks
"Ordered a leather biker jacket by phone and I'm wearing it less than 24 hours later...Yet again , no hesitation in giving 5 stars, absolutely first class service. Simple as that. Not merely first choice for biker clothing but the only choice as far as I'm concerned."
In reply JTS wrote:
"Thanks for your great feedback comments & 5 star rating John! We will look forward to dealing with you again soon :-)"
15-Oct-2016 Gary Whitford from West Yorkshire
"What a brilliant experience from start to finish. Great website, with lots of choice. The customer service is to be honest... OUTSTANDING! The General Manager of JTS Biker Clothing, a Lady by the name of 'Toni' contacted me & helped me with my choice & sizing. Toni obviously knows the products very well & her assistance was fantastic. Within 24 hours of placing my order, the Jacket was delivered to my door. I can only say I am absolutely delighted with my purchase. The recommended size was on the money. I can highly recommend JTS Biker Clothing & the Richa Retro Racing Leather Jacket. Thank you Toni.... you helped make a really good experience an Exceptional one! Regards Gary W ( West Yorks )"
In reply JTS wrote:
"Thanks for leaving such great feedback Gary and glad to hear how great your shopping experience was. We'll pass on your comments to Toni, she will be pleased! :)"
28-Sep-2016 Paul Earnshaw from Lancashire
"Delivery received this morning, fantastic service as usual. You telephoned me yesterday regarding being out of stock on the 8XL Jacket size and advised me that as the jacket is a small fit, the 9XL might be best. I would like to confirm that the 9XL with all the lining in the Jacket and wearing a sweat shirt is a perfect fit, and if I’d received the 8XL, I might have had to return it. So being out of stock was a bit of luck for me. Once again thanks, and keep up the great service. "
In reply JTS wrote:
"We're so pleased that the 9XL is a good fit! We thought that it would be. Thank you for taking the time to let us know & for the great comments.
"
17-Sep-2016 Beverley Burgess from Essex
"Thank you for arranging a refund. I would just like to say how nice it was that you offered a alternative and everything was no trouble. I have previously purchased from your company a pair of jts leather trousers which I thought were excellent value and although the gloves were not in stock I will endeavour to keep puchasing from you as it's always a pleasure to receive good service these days !"
In reply JTS wrote:
"That's very nice of you to say & thank you for the lovely comments. "
16-Sep-2016 Paul McElroy from United Kingdom
"Very helpful and friendly staff and excellent service. My jeans arrived today at the arranged time. Great fit (the best of those I've tried) and look almost like normal jeans. Stretch waist is comfortable and sizing advice is accurate. I am 30" leg and short length is just about long enough. Will likely buy another pair. Thank you."
In reply JTS wrote:
"Thank you for leaving such great feedback Paul! We were more than happy to help. Enjoy riding in your new jeans!"
8-Sep-2016 Andrew Emson from South Yorkshire
"I'm back in to motorcycling after a lapse of quite a few years, and realising my old gear no longer fitted, needed some new stuff. (my excuse). I've ordered several things from so called motorcycle clothing suppliers on Ebay, and had to send most of it back due to poor quality or wrong sizes sent. Decided to google 'motorcycle clothing' and JTS came up. Thank goodness I did! I've only purchased a few things so far, and phoned once to check availability. Customer service is excellent, from an initial enquiry to the receipt of an order, and the quality of goods so far is better than expected. Super fast delivery from their courier service that gives you a time slot within an hour for delivery too. I highly recommend JTS for any purchase of motorcycle gear."
6-Sep-2016 Steve from Devon
"Great website and so easy but there seemed to be some sort of problem with the delivery address as it would not accept it and move on to the next screen for payment. The only way it would work was if I didn't use the postcode to automatically find my address. Not sure if this is a flaw on my computer or yours. Other than that, I look forward to getting me new jacket! :o)"
31-Aug-2016 Steve lee from Cheshire
"First time buyer from JTS and I must say very impressed from start to finish , U.K. Mail kept me fully informed with the order and I received it sooner than expected , the Shifter boot was bought has a back up pair and I'm very surprised at the quality and comfort of these boots for very little money , better than the ones I've paid a lot more for. Will definitely buy again"
30-Aug-2016 Don Nightingale from UK
"Ordered a HELD mesh riding suit after a very poor shopping experience with Getgeared. Called JTS on the Tuesday who said they didn't have the suit in stock but could get it for the following week. Even though it was a Bank Holiday Weekend the items arrived on my doorstep the following Tuesday morning, great service and will be using these guys again."
In reply JTS wrote:
"Thank you for taking the time to leave such a positive feedback comment on our website. We're pleased that you were happy with our service & we will look forward to dealing with you again in the future Don :-)"
26-Aug-2016 Diane Lee from Gwynedd
"Hi, My jacket arrived at lunchtime today, 24 hours after I ordered it! - Amazing Service! I'm newish to motorcycling and was able to get out in the sunshine this afternoon! The jacket is great, and I'm sure helped my confidence knowing I was well protected! Many Thanks. Di "
In reply JTS wrote:
"Thank you for letting us know. We're pleased that you are so happy with our service & that you were able to get on your bike in the sunshine, feeling well protected in your new leather jacket :-)"
23-Aug-2016 richard Holl from NORTHANTS
"just been to your shop and would like to say the service we had from the staff was just first class. Cant beat a bit of good old fashioned service."
In reply JTS wrote:
"Ah thank you very much Richard! We are glad to hear that you were happy with our service & even given us a 5 star rating! That's excellent & I will be sure to pass your feedback onto everyone that was working today."
22-Aug-2016 Dave from Uk
"Having ordered my new summer gear from JTS for a trip to Spain the jacket and trousers were delivered in record time but due to me loosing weight ( not a bad thing ) the trousers had to be exchanged a quick phone call the there office had a new pair on order from Germany. A call from the staff to tell me they were about to be dispatched had them delivered the next day, all done in 5 days. Great service, Help and nothing was to much trouble. Many thanks I'll be back when I need more bike gear. Dave."
In reply JTS wrote:
"Thank you Dave for taking the time to leave such great feedback. We really do appreciate it & we will look forward to dealing with you again when you are in need of more bike gear :-)"
16-Aug-2016 Robyn Mandell-Williams from Dorset
"Ordered the wrong size mail jeans, my fault, called JTS, really helpful woman on the phone, they delivered the new jeans and collected the wrongly ordered on Monday and refund in the bank today! Excellent service! Excellent jeans! Thank you JTS"
In reply JTS wrote:
"Thanks for taking the time to leave such a great feedback comment on our website, we really do appreciate it & it's great to hear that you are so pleased with our service!"
8-Aug-2016 David Withnall from Buckinghamshire
"Visited your amazing shop on 7 August and received superb advice, help and guidance from Kelly. My wife and are are returning to biking after several years break. How fashions, especially in womens' clothing has changed! My wife was delighted with your choice and we left for our 70 mile journey home, well pleased with this particular shopping trip. Thanks Kelly and JTS!"
In reply JTS wrote:
"Thanks David for leaving such fantastic feedback! We will be sure to pass your comments onto Kelly. We're always happy to help so it's great that you had such a positive experience with us."
2-Aug-2016 Dean Salt from Derby
"I’m just starting out on my biking life and visited JTS for some gear, the staff where very helpful and informative. I did choose some gear and at the time was pretty please with myself but unfortunately the clothing after taking it home and re-trying it on, didn’t quite fit, they refunded without question. Fantastic shop, fantastic products, ran by fantastic people. Thank you JTS."
In reply JTS wrote:
"Thanks for taking the time to leave this feedback. We are happy that you were pleased with our service & it is unfortunate that after retrying the clothing that it wasn't quite right. If you would like to try some alternatives, we are happy to help should you wish to pay us another visit."
30-Jul-2016 Bob Lloyd from Mid Glamorgan
"Held trousers arrived today, both fit , after spending weeks trying to get clothing to fit you saved the day. I don't know how I missed your site when I started looking but have put you firmly in my favorites. At a time when everyone is quick to complain I have to congratulate you on your service, knowledge of product and attention to customer needs. Having spent so long talking to sales persons who did not have a clue what I was talking about it was a pleasure to deal with you. Be assured you will be my first port of call for any clothing in the future. We are off to Norway and the artic circle on Saturday and you have helped to make this possible, I didn't fancy riding in a pair of old cotton traders jeans. Once again thank you and well done. Kindest regards R (bob) Lloyd "
In reply JTS wrote:
"Thanks for the lovely comments Bob. We're pleased that you're happy with the trousers & they were a good fit! We will look forward to dealing with you again in the future."
27-Jul-2016 Lynn Broadhurst from Lancashire
"Just received the ladies kevlar high waisted jeans. Great fit and leg length (short) spot on for a 5'2" rider, so often 'short' is still too long ! I got a size up to allow for the knee protectors, which means the waist it a bit baggy, but a belt will sort that out. Excellent customer service! Thanks JTS!"
27-Jun-2016 Dave N from UK
"JTS offer a wide range of quality products, and a level of service in store you just do not see anywhere else, all of the staff are very knowledgeable and very keen to help - It's well worth the journey to take a look my personal opinion is 10/10"
In reply JTS wrote:
"Hi Dave, thanks for leaving great feedback, we do appreciate it :)"
24-Jun-2016 Dave from Dorset
"I cant thank you enough,excellent service, iv'e had a real problem trying to get this furygan jacket and i think you must have had the last one in the country ! Really fast delivery ,will be buying from you again , proper job cheers "
In reply JTS wrote:
"Ah thank you for the great feedback! We really do appreciate it. I'm glad that we were able to supply you with this jacket & we will look forward to dealing with you again in the future."
14-Jun-2016 Lucinda Nicholetti-oliver from UK
"The Customer Service I have received was second to none. Toni could not have been more helpful with checking the measurements for Richa Leathers that I was interested in. This resulted in perfect fitting leathers and speedy delivery with no need for exchanges/returns. I would strongly recommend any potential customer gives them a ring if they have any doubts about the clothing sizes. The web site has such a great selection to chose from and I will definitely be coming back for more. Thank you from a very happy customer "
In reply JTS wrote:
"Hi Lucinda, thank you for your great comments and time taken to leave feedback - it's much appreciated. We will pass on your comments to Toni :)"
5-Jun-2016 Tracey from UK
"Loving the ladies clothing range. So amazing to find biker gear that is not only functional, but fits females and is so comfortable. Thanks JTS."
In reply JTS wrote:
"Thanks for the great feedback Tracey. We're glad that you're pleased with our ladies range, as we know how hard it can be to find well fitting ladies bike gear. We will look forward to dealing with you again in the future :-)"
2-Jun-2016 Neil Cuthbert from New Zealand
"Over from New Zealand on holiday and needed some gear for a ride at the TT, fantastic customer service and great prices on some nice gear thanks much appreciated!"
In reply JTS wrote:
"Thanks for such great comments Neil, we really do appreciate it! Also, we're glad that we got you kitted out. If you are over for a holiday again then we would love to see you for a visit :-)"
15-May-2016 Tim Quinn from Kevlar Jeans & New Jacket
"Hi there guys Just want to say what a pleasure it was today visiting your store.i came down from Manchester to purchase some kevlar jeans and new jacket. The sales guy was so helpfull he really did go that extra mile for me. I will be recommending your store plus your excellent new web page to my fellow bike friends. Once again many thanks Tim quinn "
In reply JTS wrote:
"That's great! Thank you so much for letting us know. We're pleased that you were happy with our service & that you like the new website! We will be sure to pass your comments onto Richard who was working in the shop today."
14-May-2016 Paul Earnshaw from JTS Dual Textile Jackets & JTS Warrior Kevlar Jeans
"Thanks for the phone call yesterday and helping me sort out the sizes on my order. I can confirm the delivery was made today as promised and the new Jacket sizes are perfect both with and without the lining and shorter leg on the Kevlar Jeans are now a great fit. Also my wife is very happy with the Jacket in Black instead of the Silver. Great service and we’ll definitely buy from you again. Thank you very much. "
In reply JTS wrote:
"Thank you for such fantastic comments Paul, we really appreciate it. We're pleased that all items fitted well & we will look forward to dealing with you & your wife again soon!"
9-May-2016 Mark Webber from Leicestershire
"Bought a Furygan Dark Evo Jacket -Had to order size up- Arrived shop in a few days as advised.Very helpful and friendly staff -Great help in working out my size .Definitely be going back to buy more gear!"
In reply JTS wrote:
"Thanks for such fantastic feedback Mark! We're so pleased that you are happy with both the jacket & our service. We will look forward to dealing with you again soon!"
4-May-2016 Julie Cunningham from Germany
"I just wanted to say that your service is excellent and thank you. My new kevlar jeans fit perfectly and the boots are great too. I live in Germany and find it really difficult to get motorbike clothes to fit. Everything is always too small or I have to get men's things. I'm a bit too curvy for their stuff so I end up looking really frumpy. Thanks for making sizes to fit cuddly people too."
28-Apr-2016 jim bogle from kilmarnock
"First time shopping with you folks and what a great experience it was.Super boots and excellent service.superfast postage.I will be back for more.Thank you."
In reply JTS wrote:
"Thanks Jim for the fantastic comments! It's great that you've had such a good experience with us. We will look forward to dealing with you again soon!"
26-Apr-2016 David Buckell from Preston Hull
"I have just recieved a pair of warrior stretch kevlar jeans after ordering on line. WOW! these are the dogs not gaping wide at the bottoms and best of all the pockets are deep just like normal jeans they fit a treat no complaints at all brilliant piece of kit thank you JTS "
18-Apr-2016 John Bridger from Guildford
"I would like to say a big thank you tou all your staff at JTS. I drove from Guildford to you guys and your staff were amazing. They helped me find the best textile trousers and jacket I have ever had. The jacket was posted to me which was a service I really appreciated. I just thought I would say that i have recomended you as you have perfect staff who really made my trip worth while :)"
In reply JTS wrote:
"Ah thank you for such fantastic feedback John! We really do appreciate it. We're so pleased that you had such a great experience after taking the time to come & pay us a visit :) We will look forward to seeing you again soon!"
12-Apr-2016 jim bogle from kilmarnock
"Excellent quality boots and unbeatable service.My first time buying boots from you guys but won`t be the last,ten out of ten,thanks guys"
In reply JTS wrote:
"Fantastic Jim! That's great to hear. Thank you for taking the time to let us know. We really appreciate it & will look forward to dealing with you again in the future."
9-Apr-2016 Adam Warden from Telford, Shropshire
"What can I say absolutely fantastic products and service! Welcomed with a smile and a cup of tea. Can't recommend enough. I am a big guy and struggle to get gear that fits had no worries here excellent prices and fantastic quality. Will definitely use again! Thank you all very much!"
In reply JTS wrote:
"Hi Adam, really pleased to hear you had such a great experience coming to shop with us and thanks for leaving feedback. Hope to see you again soon."
7-Apr-2016 shaun from rotherham
"Ordered the trousers came with in three days very pleased with purchase perfect fit, would definitely use this company again."
In reply JTS wrote:
"Fantastic Shaun! We're pleased that the trousers fit so well. Thank you for taking the time to provide us with such positive feedback. We will look forward to dealing with you again soon."
2-Apr-2016 mike reilly from warwickshire
"very warm welcome by staff /offered tea /etc liked shop you can see all the range not over stocked. staff very helpful could not fault service. asked questions about other stock for my grand daughter given all the help they could, will use this company again very pleased with goods purchased"
In reply JTS wrote:
"Thanks for such great feedback! We're glad that you liked our shop & were happy with the service from our staff.
We will look forward to seeing you again soon, and to meeting your granddaughter :-)"
27-Mar-2016 Mr Ian Sadler from Eastbourne
"I have purchased leather trousers, kevlar jeans and leather and textile jackets from JTS over many years. I have even managed to call into the shop on a few occasions but most of my purchases are on line. I am a very big guy and this is the only place I can go to get bike gear that fits me so I have been delighted with their consistent and friendly service over many years. Well worth going to for your kit and I have worn their kit while travelling all over Europe. Keep up the good work,"
In reply JTS wrote:
"Thank you for such great feedback Ian, we really appreciate it. As a regular customer of ours, we are pleased that you continue to return to us & are happy with both the products & the service :-)"
23-Mar-2016 Jan Bell from Southampton
"Hello I just wanted to say how delighted I am with the jeans that I have just received. They are a perfect fit, and it was so helpful using your web site, which recommended that I order the normal high street size - brilliant. I ordered these from you after a very demoralizing shopping trip for a jacket last week. I tried on so many different label sizes in the specialist biker wear shops, with little help or advice about the sizing, and finally ended up with one that was labelled 5XL (XXXXXL) - I am a size 20. Needless to say I have cut the label out! In future I will shop with you! Thank you for your excellent service!"
In reply JTS wrote:
"Hi Jan, Thank you for taking the trouble to let us know, we're really pleased that you will be one of our valued regular customers!"
22-Mar-2016 Trevor Howarth from Warwickshire
"When buying '100% waterproof' trousers, you expect them to be, well, waterproof! They're comfy, warm and windproof, but only shower proof at best. The first proper downpour I wore them I got soaked through, and was pretty unhappy having to sit in wet underwear at work all day."
In reply JTS wrote:
"Hi Trevor,
We are really sorry to hear you have had a problem with the waterproofing on one of our products. Please be assured that if still within the 12 month warranty, you can return them to us and we will see what we can do for you. This is a rare occurrence and we do our utmost to provide great products and service, so please get in touch as we'd don't think you should suffer with soggy underpants :)"
20-Mar-2016 Catherine Worth from Solihull, West Midlands
"I have bought textile Trousers and Jeans online before which I have been really pleased with. Today I visited the shop and the service was second to none. I bought leather Trousers and Kevlar Jeans and I am very pleased with the fit and the quality. The price was also very reasonable. The staff were brilliant and the tea much appreciated."
In reply JTS wrote:
"Hi Catherine,
Thank you for taking the time to leave feedback, it's really appreciated. Glad you had a great experience in visiting us yesterday and look forward to seeing you again :)"
18-Mar-2016 Tony & Jayne Jackson from Shop Customer
"My wife and I called into your shop on an early Saturday afternoon recently and I thought it appropriate to give praise where it is due as the 2 members of staff - particularly the young guy (sorry didn't get his name) - were attentive, knowledgeable, helpful and patient far beyond what we have become accustomed to recently. Between us we bought 2 pairs of boots and a helmet and it is likely we will be back. Good work! and thank you. Tony"
In reply JTS wrote:
"Thank you so much for the great comments. We aim to provide great customer service so we really do appreciate positive feedback."
16-Mar-2016 Mark from Derbyshire
"Went into the shop for the first time today and the first thing they asked me was 'do you want a cup of tea or coffee?! To cut a long story short the service inshore was absolutely first class! Try them and see!"
In reply JTS wrote:
"Ah fantastic Mark! We're pleased that your first visit with us was such a positive one. We like to look after our customers & are more than happy to offer hot drinks whilst welcoming people into the shop. Thank you for such great feed back! We will look forward to seeing you again soon!"
15-Mar-2016 Richard Walsh from Glasgow
"Just a wee note to say thanks for your efforts, when I need bike gear its J T S I always go to ,no nonsense good practical gear does what its supposed to do. Regards Richard"
In reply JTS wrote:
"Thank you for such fantastic comments. It's nice to know that you are happy with our service :-)"
10-Mar-2016 David Shand from scotland
"The best service I have with any seller the trousers where 5 star the best fit I will buy all my motorcycle clothing here from now on as good on price to. THANKS David"
In reply JTS wrote:
"Thanks for such great feedback comments David! We're so pleased that you are happy with both our service & products! We will look forward to dealing with you again in the future."
24-Feb-2016 Jean from Scotland
"Recently bought Held Nevada II motorcycle boots size 45 for my husbands birthday from JTS biker clothing online - easy to use online shop - quick efficient delivery service, good product - good price (had shopped around and boots came in one of the cheapest)... Company answered emails promptly - would recommend and will defo use again...boots good fit, true to size and waterproof"
In reply JTS wrote:
"Thanks for the great feedback Jean!"
18-Feb-2016 Nick Tucker from Brixham
"Have yet to test the products in anger, I have purchased them for our forthcoming biking holiday in Canada. They were delivered very quickly. I have given them a top rating based on the look and feel of the quality and features versus the very competitive price. I manged to choose the correct sizes first time but would not have been concerned if the fit was wrong as, based on my wifes experience, JTS have a superb exchange service. Many thanks JTS."
In reply JTS wrote:
"You're very welcome Nick. We're pleased that both you & your wife have had such good experiences with us. Also, that your clothing fits well :-)
Have a fantastic time in Canada!"
15-Feb-2016 Ben Riley from Bedfordshire
"Thank you so much for all your help in finding me replacement riding trousers. The leather pair you suggested fit brilliantly and are very comfortable. Yet to go riding in them as its raining cats and dogs but I look forward to it! Cheers. Ben."
In reply JTS wrote:
"Ah, fantastic Ben! We're so happy that they are a good fit :-) We just need some better weather but the sun is shining today so you will be able to try them out!
Thank you for the great feedback."
27-Jan-2016 John Collier from Scarborough
"First of all the product/s:- absolutely first class, I've been wearing biker jackets for 46 years and consider these products the equal of anything I've ever seen, and at an absolute bargain price. I've worn Lewis jackets and consider these every bit as good. The service:- I started in retail on 16 Nov 1970, you will not have a better retail experience than with this company."
In reply JTS wrote:
"That's fantastic John! We're so pleased that you are happy with our products & recommend them so highly. Also, that you have given our service such praise. We really do appreciate it & we will look forward to dealing with you again in the future :-)"
15-Jan-2016 David Harcourt from London
"Placed an order for a pair of kevlar jeans to replace my old Draggins. I placed the order late on Wednesday afternoon, received a call on the Thursday morning saying that the colour I was after was out of stock and asking if I'd like to wait until they were back in, or switch to another colour (presumably, a refund was also on the cards if I'd asked for it). I went with the alternate colour, because I was in the mood for as close to instant gratification as possible. They arrived at midday on the Friday, fit almost perfectly (they're a little long, but nothing some quick tailoring won't fix), and are supremely comfortable. Can't wait to take them for a ride, but really just wanted to give a shout out to the awesome customer service and rapid response time from JTS. Given that I'm not exactly a little guy, finding clothes that fit me, look good, are comfortable, AND backed up by this kind of service means I'll be back again and again :)"
In reply JTS wrote:
"Thanks David for the fantastic feedback! So pleased that you are happy with our service & the product. The water resistant Kevlar jeans have proved to be a popular item for us as indeed they are very comfortable & stylish. We're glad that you are as happy with them as we are! If you were not 100% satisfied with the length, we do have your size available in a shorter leg should you wish to exchange them for another pair."
19-Dec-2015 Stuart Brown from Surrey
"Just wanted to say thank you, I received my order and I am extremely happy with the service. More importantly, the prompt responses to my email kept me calm, while I waited for the delivery. Any way, I'm a happy customer, ready for my big trip touring New Zealand and will no doubt be shopping again soon with JTS."
In reply JTS wrote:
"That's great, we're so pleased that you are happy with both your order & our service. Thank you for such positive feedback. Have a great time touring in New Zealand!"
12-Dec-2015 Trevor Smith from Norfolk
"Very pleased with the gloves and thanks for the pen. The gloves were rated as excellent in a test of various motorcycle gloves regarding keeping dry & warmth. Thanks again for your service, Trevor SMITH."
In reply JTS wrote:
"We're very pleased that you're happy with the gloves & enjoyed the free gift!
Thank you for such great comments."
29-Nov-2015 Chris Simpkin from Hathern
"The service From the lady who was working there was fantastic , she asked if we wanted a cup of tea when we walked in , we wasn't put under any pressure to buy anything by the staff, but they was there as soon as we needed help , got a great jacket and boots in the sale . I will be going back in the future"
29-Nov-2015 simon purkiss from earl shilton
"i visited your store on the 28th of november 2015, and the staff were tremendous. i was treated with a cup of tea, as well as a friendly smile. i was very well looked after indeed, as was my 10 year old daughter. thank you so much for helping me choose the motorbike accesories i needed. it was a truly pleasant experience simon purkiss"
17-Nov-2015 Joe Enriles from Skelmersdale Lancashire
"It's a great product,these being my second pair not that there is anything wrong with my first pair,I just though I cash in on a great product at a fantastic price."
In reply JTS wrote:
"Thanks Joe. We're glad you're happy with the boots & are making the most of the offer price :-) We will look forward to dealing with you again in the future."
9-Nov-2015 Simon from Church Gresley
"Excellent service from Louise on HJC visor warranty replacement. Always had great help in the past which is why I turned to JTS again."
In reply JTS wrote:
"Hi Simon, This is great thank you. If you need anything else you know where we are, always happy to help.
Thanks again JTS TEAM."
29-Oct-2015 Gerrie Clarke from Kings Lynn
"Item received and tried on. Very happy with purchase, am told very warm so my intrepid biker may well venture out on crisper days of chilliness. Thank you very much, will look forward to buying with confidence with you again"
In reply JTS wrote:
"Hi Gerrie, Thanks for leaving this feedback - glad to hear that you had a great experience shopping with us, hope you come back soon :)"
18-Oct-2015 Richard galer from Swadlincote
"Just like to say thanks great service ,son loves the jacket travelled miles looking for one. Found one on door step .good value garment thanks again."
In reply JTS wrote:
"Hi Richard, Thank you for your feedback its very much appreciated. If you ever need anything else you know where we are :) Hope to see you soon..."
17-Oct-2015 paul hawthorne from leicester
"what a refreshing change to walk into a shop and feel welcome (coffee was nice too) the jacket was a perfect fit even the customers were friendly my kind of shop."
In reply JTS wrote:
"Thank you for this lovely feedback Paul, glad you were made to feel welcome as we always do with all our customers :)Have a great weekend and we hope to see you again soon..."
13-Oct-2015 Steven from London
"Hi, I just wanted to say that the waterproof jacket and trousers arrived and are now keeping me warm on these cold days. I just wanted to extend my appreciation for the extra gift of neck warmers that you included in the sale. Great service and products. All the best Steven"
In reply JTS wrote:
"Ah good, we're glad that you're happy with the items & the free gift that we provided. Also, that you're happy with our service. It's always great for us to hear positive feedback so thank you!"
6-Oct-2015 Michael Stanley from Northwich
"the trousers are very well made and the zips are very good as well and over all the trousers are of fantastic Quality and a good snug fit and I would recommend these and this is my 3 order with JTS and the customer service is spot on you would not get that any were else and I would recommend them to anybody keep up the good work JTS."
In reply JTS wrote:
"We're pleased that you're happy with the service & our products Michael. It's also nice to know that you are a returning customer so we would like to say a big thank you & we will look forward to dealing with you again soon!"
23-Sep-2015 adrian sears from Leicestershire
"I just wanted to say thanks for the help you gave me on my visit to the shop and the first class postage service arrived within 1 day of them being dispatched I will continue to buy future gear from yourselves thanks again"
In reply JTS wrote:
"Thanks for the great feedback Adrian! We're pleased that you are happy with both the product & the level of service received. We look forward to dealing with you again in the future!"
15-Sep-2015 Sue Richards from North Yorkshire
"I purchased these Bella jeans after trying at least several other pairs of different makes & designs & none matched the design & comfort of these Bella jeans, they even look trendy!!They are by far the best as the stretch fabric makes them extremely comfortable & although the back of the jeans are a bit low, when sitting on the Motorbike for hours they don't cut into you. I have just returned from a European Tour, 2400 miles over 16 days. To be honest, I should have got a size 14 which is my clothes size but ordered a 16 as all other jeans I had tried on seemed ridiculously small for the standard sizes & couldn't even get some of them done up! These jeans performed well with good leg length too so that they were not short when sitting on the bike. I ordered the black ones & they still looked fresh & clean after all those miles & no washing. The only disappointing feature is the pockets which hold the knee armour. It is quite fiddly to get the knee armour in & out. Also the stitching has already come apart in places on these pockets & also some of the stitching is nylon thread which, where it has been cut, was quite scratchy on your leg. Didn't find this out until we were already away so stuck a plaster over the offending area which solved the problem. Apart from that they are fabulous & would recommend them :)"
In reply JTS wrote:
"Hi Sue, Thank you for your very detailed feedback. We are in fact getting these same jeans in with a higher waist which should be available by early November. The armour pocket issue that you mentioned is the first time we have heard of this. The pockets are designed like this so that the armour can be positioned in exactly the correct place. Once there it shouldn't need to be moved. Was this problem due to regularly removing and re-fitting the armour whilst travelling? If so we'd recommend using D30 knee armour as this is much more discreet in Kevlar Jeans. But all the same we shall look into your comments further and see if there can be some improvements here also. Thanks again and glad you were generally really pleased with them :)"
6-Sep-2015 Michael Stanley from Northwich
"these are a fantastic gloves to wear and very warm light wearing and easy to put on and just what I was looking for a proper pair of gloves and I would recommended JTS to anybody and the customer service is is spot on 100%"
In reply JTS wrote:
"Hi Michael, Thank you for the feedback Really appreciate it and really glad you were happy with your Gloves.
The JTS Team"
3-Sep-2015 David MacBryde from Macclesfield
"Really well made jacket, feels absolutely solid, very comfortable, looks great and fits perfectly - genuinely couldn't ask for better. Product came really quickly and the free delivery was greatly appreciated!"
In reply JTS wrote:
"Thanks for such positive feed back David. The Brando is an older style of ours which is still very popular so we're happy that you like it just as much as we do!"
20-Aug-2015 Jill Payne from Devon
"Customer service was bril, as I had to have an exchange, previous jacket too big, the process was very quick. The Urban jacket is very smart and fits very well over my bulky body, nice and long over the hips. Looking forward to many miles together. Thanx."
In reply JTS wrote:
"Thank you Jill for the great comments. We're glad that you were pleased with our speedy exchange service as we always aim for a quick turn around. We're happy that the new jacket is a good fit too & hope that you enjoy your journeys together :-)"
19-Aug-2015 Lezlee Blackburn from Greenwich
"Well what can I say except AT LAST a pair of kevlar jeans that fit really well (although they could do with just a little more length at the back), nice leg length for a 5'10 curvy biker and they don't make me look like Michelin woman!!!! Brilliant product, fantastic service and delivery. Will definitely recommend both JTS and the product. Thank you"
In reply JTS wrote:
"Thanks for such great feed back comments Lezlee! We're so pleased to hear that you have found a pair of Kevlar jeans that are right for you & even more thrilled that they are our new Bella ones :-)
As discussed on the phone, as soon as we have received our new shipment of these with the higher rise, we will be sure to let you know."
18-Aug-2015 jim mcfall from antrim n. ireland
"I found it difficult to get trousers to fit,saw your podiums, extra short legs, just the job.Very pleasant sale,placed order fri ,recieved mon,perfect fit.Thank you, will recommend."
In reply JTS wrote:
"Thank you for this positive feedback Jim, we really appreciate it. Enjoy your Podiums :)
JTS TEAM"
25-Jul-2015 ray hayes from hereford
"Just wanted to thank you for the excellent service you gave me with the quick delivery of textile trousers and jacket. Both fit fine and good quality. When I made the order and got a size wrong it was quickly corrected. well done I would buy from you again. Thank you R. hayes"
In reply JTS wrote:
"Thanks Ray for the fantastic feedback! We're pleased that the items fit well & were happy to help with updating your order. We look forward to dealing with you again in the future :-)"
21-Jul-2015 Edward Austin from Wigan - Northwest UK
"Fabulous service. I am writing to express my total satisfaction regarding my latest order. Yesterday afternoon I ordered the JTS Textile Jacket and Trousers and both arrived the following day before dinner. The quality and fit is perfect. Overall, totally delighted and would recommend your company to any fellow bikers. Thanks again, E.Austin"
In reply JTS wrote:
"Thanks for your feedback Edward this is great, Really happy we kitted you out and everything was a great fit :)
JTS TEAM"
21-Jul-2015 Daryl D'Art from Dublin Ireland
"Sir/Madam About 10 years ago I bought a leather waistcoat and leather jeans. I use them still and they remain in excellent condition owing to quality of the leather used in making the garments. Great products - good value for money - and extremely hard wearing. Well done. Regards Daryl D'Art"
In reply JTS wrote:
"Thanks Daryl Really glad you are pleased with our quality 10 years on, Thank you for sharing much appreciated.
JTS TEAM"
14-Jul-2015 Charlie Hoyle from Silden
"Top service, after receiving a pair of jeans that were too big and replacing them with the next size down that were too small, it became clear that the first pair of jeans had been incorrectly labled. after a phone call explaining my problem everything was quickly sorted out (by Louise) who measured up another pair of jeans to check the sizing and sent them out to replace the second pair, all sorted with no fuss. Have used JTS clothing for over 15 years, has always been good quality and great value, well done, Charlie."
14-Jul-2015 richard freestone from dagenham essex
"ordered jacket 2xl should have had 3xl so i took a trip up there to change it as expected excellent service bought 3xl wore it home very comfy nice fit also bought other gear not all in stock but had phone call today it has been dispatched and on its way have recommended to friends once again verygood service"
12-Jul-2015 Dawn from Cumbria
"Hi Toni I am delighted to be able to inform you that the jacket fits! I just wanted to say a huge thank you to you and your team for being so patient and understanding. Your service is second to none and I will always be happy to recommend JTS. Thanks so much. I can now go and enjoy riding Route 66 in August :-) Dawn"
In reply JTS wrote:
"Fantastic feedback & I'm so pleased that the jacket fits!
Enjoy your trip next month.
Thanks
Toni"
29-Jun-2015 Michael Stanley from Northwich
"this was the first time i have ordered from JTS and i was very surprised on how good the leather is and it is good value for your money - i would recommend theses to anybody they are a very good fit and love the back support - i wish i found JTS a long time a go as they have the right sizing and a nice extra short leg just what i was looking for - i would recommend them to anybody and i will be 100% buying from them again - i have add leathers be for but not as good as these and the other thing i like is that they let you know when they have posted your parcel off and when it will be arriving keep up the good work JTS Michael"
In reply JTS wrote:
"Hi Michael, Thanks for taking the trouble to leave feedback on our website - really glad you're so pleased with the products and service :)"
23-Jun-2015 Joseph Enriles from Skelmersdale Lancashire
"Great product at an unbelievable price,order them Friday 22 and received them on Tuesday the 23. Great communication all the way through. Thank you Joe."
In reply JTS wrote:
"Thanks Joe, for leaving feedback - glad that you're happy with your purchase"
9-Jun-2015 John Collier from Scarborough
"Best service possible, I phoned yesterday at about 1:30pm and my jacket arrived today. The jacket is even better than it appears in the online catalogue, and at under £80.....?? I cannot rate the product or service high enough. Nothing more to be said."
In reply JTS wrote:
"Hi John
Thanks for leaving some feedback - glad you're happy with the Jacket and service :)"
31-May-2015 richard freestone from dagenham essex
"tried them on in shop kept them on for journey home very comfy well made even stopped to try the glove again excellent worth journey up from essex"
In reply JTS wrote:
"Hi Richard, thanks for leaving some feedback, glad to hear you're so pleased with them :) Hope to see you back here again soon."
28-May-2015 Deanne Staak from Ireland
"Hiho Louise, Received my order yesterday at work but had the day off so could only enjoy the excitement of fitting items today. Love the Bella Boots! I have a rather wide calf and a high instep, both kept me from purchasing high boots online as they never fitted, but the Bella Boots have a laced up front which I thought was safe to try. My calfs aren't a problem with them thanks to the laced up front and the instep is a close fit! Shall wear them today at work to get used to them. PS: Also the advice given on your website about taking a size bigger is a good one! Love the Bella water resistant Kevlar Jeans too! I can't believe that I now have a pair of kevlars that actually suit me and fit me well (specially the knee protection section)! The back of the jeans is a bit low, but I can't blame the jeans for me having a big arse now, can I? The waterproof part still needs to be tested on both, but it looks like my commute to work tomorrow is going to be a wet one. Actual comfort on the bike can be tested only then also. Thank you so much for your excellent service, from now on you shall be my first port of call when I need something to make life on the bike more feminine and comfortable. Happy Anniversary! Warm Regards, Deanne Staak"
In reply JTS wrote:
"Thank you so much for the feedback, love to hear that these are doing well with being both new products!"
27-May-2015 Jules from Ayrshire, Scotland
"When I ordered these on line, the stock was not available till mid May, staff contacted me quickly as to the delay and I was happy to wait. These jeans are a great fit an comfy on. Are reasonable size wise too, had ordered size 14 (as this is my size) and had to return as I found them big. But got smaller size 12 an fit great, plenty stretch. I am extremely happy with the jeans. I would highly recommend these you will not be disappointed. Would defo shop again with JTS. Extremely happy customer..😊"
In reply JTS wrote:
"That's really good to hear :) thanks for letting us know - They are quite a generous fit but that can only keep the ladies happy!"
23-May-2015 Jeff cocks from ormskirk
"100 miles to the shop six items on my list and none in stock .waste of time and petrol ?"
In reply JTS wrote:
"Hi Jeff - We're sorry to hear this. We could of easily made sure that these items were available for you had you got in contact before coming over. We have all JTS products available and quite a bit of the other brands, but to ensure we have what you want in your size then we recommend getting in touch first. We''d be happy to assist."
20-May-2015 Richard from Sheffield
"Customer service excellent and always kept me update while stocks arrived . Been on the large side i would have thought that with all the big sizes available they might have been a little more thought put into the design, the jeans are good quality and haven't a problem with the quality, Unfortunately because of my size they seem to think from my thighs that my knees ,calves,and ankles are the same width so just warning larger guys that the legs are just about totally Straight which makes them really wide at the bottom, too wide actually for riding bike ..."
In reply JTS wrote:
"Hi Richard, thanks for leaving feedback about our products and service. We introduced these water resistant Jeans from an existing style, called JS-01 also listed on our site. We have been selling this design for over 4 years and it has been the most popular for fit and comfort. We have always supplied this style in larger sizes and many people have bought these and been happy with them. I am sorry that these do not fit you but the style may not be suitable to every shape and size."
20-May-2015 Cliff Young from Essex
"Great looking Jacket and arrived quickly, but I was very disappointed with the adjustments. It's not as described on the website. There is only one internal pocket, not two. Sleeve adjustment is fine by using the poppers, but there is no waist adjustment as advertised in the listing. There is only one popper on the collar not two as shown in the picture and because of this, the wind whistles down the collar and inflates the jacket. This was obviously only evident after trying the jacket out on a run, so I'm still waiting to see what can be offered. Personally, I'd steer clear of this one. Shame really as it’s a nice looking jacket."
In reply JTS wrote:
"Hi Cliff, thanks for leaving some feedback and pointing out this error in the description as there is only an elasticated waist and no adjustments. This has now been amended.
We have checked our stock for the internal pockets and there are 2 pockets on the inside but the second is on the fixed lining under the thermal detachable lining. But we agree there should ideally be another pocket on the thermal lining too, making 3 pockets. We have also checked for the stud on the collar and most stock items have 2 studs but there are a couple that only have one. If this is a problem we can easily add another one for you.
This Jacket is now a discontinued style as we have had it for 10 years. Many people have left fantastic feedback about how good it is, please check back through the previous listings."
19-May-2015 Stuart Thomson from Auldearn, Scottish Highlands
"Awesome product, awesome service! The Furygan jacket makes my old jacket seem like its from the stone age. JTS staff are helpful, pleasant and do what they say they will. Unparalleled service. Next day delivery to the Scottish Highlands that actually arrived next day and no ridiculous postage surcharges. JTS are second to none in my view. Thank you guys!"
14-May-2015 Mick J from Lincolnshire
"Item true to size, are well made and just what I was looking for. Delivery exceptional - ordrered at 11.30am yesterday and arrived at 8.15am, now that's what I call service !!!! Very helpful staff on the phone, will definitely recommend to anyone else looking for bike gear."
9-May-2015 Simon from London
"Having sent a sizing query at 11:00 on Friday, I had a reply by 11:30 and ordered at Mid Day with Saturday delivery. Throughout staff were polite and service good. My jacket arrived at 08:40 the next day, well packed with a few goodies (a mug and pen) thrown in. Can't fault that kind of service! JTS were one of the few companies I could find who cater for gentleman with chest sizes over 48 inches, so those who are chunky or muscular look no further. The fit of the Legion jacket is as retro as its look, with flat shoulders which are very comfortable for my wide frame. The armour lines up very well, and the shoulder and arm padding feels high enough quality to feel safe. The back armour is only padding, but the pocket is generous if you feel the need for more. The jacket has plenty of room for a fairly substantial gut which protrudes a 1-2 inches past my chest line, and is still comfy with liner in or out. Pockets may not be accessible with gloves, but they are conveniently located. Wrist zips are generous and should allow for even the largest gauntlet (I use Nitro NG-102). Zips all round are YKK and feel well sewn in. Length is moderate, not so short its a crop top like many sports jackets, but not a cruiser bum cover, seem on me at least it would meet a trouser zip well. Finally, it looks great, not too flash and very in time with my old school Honda. Would recommend , as I did order one size larger than your suit jacket :) Thanks JTS - lets hope I don't have to test its crash properties !"
4-May-2015 STEPHEN GOULD from South West London
"I only ordered these on Friday lunchtime and they arrived the next day Saturday by 1045 am. Brilliant service. They are an excellent fit & look and feel really great. (I had thought that the braces were also leather, they are a stretchy fabric, but no matter.) I am really very pleased with this product. The price was very good indeed and service from you was very good indeed. Regards Steve"
In reply JTS wrote:
"Thanks for the positive feed back Steve. Glad to hear that your item fitted well & we hope to hear from you again soon!"
23-Apr-2015 Toby Coffey from Birmingham
"I am a huge fan of leather. I saw these salopettes and had to have them. I now live in them LOL. They are of high quality and are very very comfortable indeed. I congratulate JTS for their fast delivery and secure and reliable service. Great value for money too. Thank you JTS !!!!!"
22-Apr-2015 Jim from Glasgow
"Just a note to say l ordered the above Jacket on Sunday over the phone,as l wanted to check the sleeve length (l'm 6'4). This was done for me right away, order complete, Jacket arrived on Tuesday = 1st Class Service, The Jacket is Exactly!! what l wanted,great looking,great fit,great quality soft comfortable leather. Thankyou Jim"
22-Apr-2015 Mike Evans from Perton, Wolverhampton
"Louise was awesome I ordered the wrong jacket size and had to send it back and she got back to me with jackets I could order otherwise as the original wasn't available in my size. I actually love the jacket I have now more Thank you so much guys :)"
27-Mar-2015 Paul from Cambridge
"I have got a huge head lol and thought all helmets were to small till I got this one, it fits like a glove perfect. I can't knock it in any way it's got all the features of helmets twice the price. The service from JTS was 100% and I will be using them again. Thank again Paul."
In reply JTS wrote:
"Hi Paul, Thank you for the excellent feedback we really appreciate it. Enjoy your new helmet :)"
20-Mar-2015 stuart gallop from high Wycombe
"Brought different pair off short boots but due to fitting problem had to return them,contacted jts told them the problem I have with them and returned them,so brought the shifter boots, New stock iterm the delivery and collection swap round was first class could not ask for better service.as for the new boots used them today found the fitting good plenty of room with no quashed toes, no rubbing or discomfort off any sort wanted to wear all day but had to change into work boots all in all great pair off biker boots,yet again found staff to be every helpfully polite friendly. FIRST CLASS service.congratulations on your 25yrs anniversary."
20-Mar-2015 Phil Brailey from Ireland
"Hi. Just a line or two to let you know that the jackets arrived this morning. There is quite some difference between my old 48 and the new size 48. Herself is delighted as she can now do the jacket up without a struggle. The sleeves are around the same length as the old one, but are generous enough in circumference to allow her gloves to go inside the sleeves, and once zipped up they are snug and generally windproof. The 50 is cut very generously indeed. Fit is not too snug, an extra inch or so on the body length, and the sleeves are just right. Much better fit than my old jacket. Thanks again for your patience and help. Best regards, Phil."
In reply JTS wrote:
"Thanks for the great feedback Phil. I'm glad that the jackets were a good fit after the measurements that we did :-)"
17-Mar-2015 DAVE (SWEENEY )GIBSON from READING / BERKSHIRE
"As per usual boots are great fit perfectly and delivery was so quick again. I can assure you that JTS WILL BE TALKED ABOUT IN MY CIRCLE OF OLD ROCKERS .I don't know why I didn't buy from you earlier. Thanks again"
In reply JTS wrote:
"Hi Dave, Thankyou for the great feeback. Get your old rockers over here for a day trip we have lots of sale items and new styles available :) Thanks again, Louise"
5-Mar-2015 DAVE GIBSON from SWALLOWFIELD / READING
" Talk about a quick service, I only ordered it at 11:00 (04/03/15) yesterday morning and it arrived today at 13:25 (05/03/15) now that has got to be a world record because it stated delivery 2-3 working days. Congratulations JTS."
In reply JTS wrote:
"Hi Dave
Glad to hear you are happy with our service, we hope you enjoy your jacket :)
Louise"
20-Feb-2015 Laura from Billericay,Essex
"Ordered the waistcoat for my husbands birthday..arrived on 17/2,returned for larger size on 18/2 (as hubbys not as small as he used to be lol) .. recieved new one on 20/2 ..just in time for hes birthday. Overall .... a fantastic service,couldn't fault this company at all"
In reply JTS wrote:
"Hi Laura
That's excellent really happy to hear that you have the right size and just in time for his birthday.
I hope he has a great birthday and thanks again for the great feedback.
Louise"
9-Feb-2015 Paula Tanser from Hull, UK
"I love the jacket and it fits me well. Have just noticed though that the zipper has broken on the inside where I can zip the liner to the jacket, but hey ho. Delivery was really fast and the staff were really helpful. Would definitely buy from them again."
In reply JTS wrote:
"Hi Paula
Thank you for your feedback we really appreciate it. I am sorry to hear that the liner zip has broken, however you do have a 12 month warranty so please send this back to us and we will of course get this repaired free of charge and sent back to you. Please let us know if you would be happy to do this. Thanks Again
Louise"
13-Jan-2015 Andy Biddle from Sutton Coldfield
"I went with a specific jacket in mind, although none in stock, they ordered one for me, let me know when it arrived. Fit was good, missile pants to go with them, had a broken press stud, they ordered some more and arrived the next day, they will post to me. Overall GOOD experience, staff could not have been more helpful, would have made me a brew also, will deffo use them again if I need anything."
9-Jan-2015 Mick Flood from Rossendale, lancs
"Received the pants on Monday but they were too small. Sent them back Tuesday and requested a bigger size. Received the replacements Friday morning. Great quality pants and fit perfectly. Only down side is that I live too far away to just pop in, but will definitely be purchasing more equipment/clothing."
3-Jan-2015 Casey from Leicestershire
"Popped in on Friday to pick up some waterproofs. Had an excellent time trying on different sizes. The staff were very helpful. They even supplied me a mug of tea. Very much appreciated. The waterproofs were just what I needed. Service was above and beyond expectations. Thank you."
17-Nov-2014 Brendan from Buckinghamshire
"After saying that these gloves were deleted, made a special order for me. First rate service and delivery. Highly recommended."
In reply JTS wrote:
"Thanks for your feedback Brendan really appreciate it. We like to ensure we go that extra mile for our customers so we are very happy that you have your new gloves...enjoy! Louise"
6-Nov-2014 claire from Leicester
"We visited the store last Saturday as I been after new winter kit for some time, the sales assistant was lovely, a real asset to your company she helped me all the way and I left with good fitting kit that will last me now. Will gladly return next time I need kit!"
In reply JTS wrote:
"Thanks for this feedback Claire, really happy you went away with the kit you needed, Dont hesitate to come back and see us again soon. Louise"
5-Nov-2014 James Cummings from Essex
"I've had a JTS camo jacket for about 15 years and can't believe how well it has lasted. I always check their website when I need a new bit of kit as I know their gear is well priced and great quality. I needed a new summer jacket and thought this would be just perfect as the style and design ticked all the boxes. When it arrived I was more than impressed. The mesh seems very sturdy, the lining is about right for summer use (but can be completely removed if it gets really hot) and the bumbag actually does have a waterproof jacket in it too. With armour in all the right places you can't go wrong especially as I got it in the sale as well. It is definitely worth the original price, but even better at the sale price.I highly recommend this jacket. Roll on next summer/trip to Spain/Faro etc."
In reply JTS wrote:
"Hi James, Thank you for your feedback we really appreicate this. We pride ourselves in making great quality clothing for a great price so we are really glad to hear we have supplied you with both! Hope to see you again soon Louise"
5-Nov-2014 Michael Phillips from Scunthorpe
"A big Thank you to JTS, you are a lifesaver without realising. Having trawled the internet for size 15 motorcycle boots believing I would end up abroad and BANG there you are. Great service and follow up. JTS is now in my favourites, once again Thank You"
In reply JTS wrote:
"Hi Michael, Thanks for the excellent feedback we really appreciate it. We hope you keep returning for your boots with JTS. Hope to see you soon Louise"
8-Oct-2014 Iain Foster-Poole from Buckinghamshire
"I would just like to say a big THANK YOU to you all at JTS, the service and assitance you provided with my order was excellent. One of the items was out of stock - you offered a replacement, PayPal invoice sent for the difference in cost, order arrived the next day. A lot of companies take your money and run with very little customer service - JTS is totally different and are a credit to the industry. Brillaint and thanks, both my son and I will be shopping with you again."
21-Sep-2014 Dana from Chesterfield, Derbyshire
"Just bought the jeans and boots today from the shop, first class quality and service. The jeans are lovely and soft - not cardboard like other kevlar jeans I have tried on before. These TCX x-square boots are very comfortable and dainty looking. Thank you for your kindness and patience. Ladies out there shop here for motorcycle clothing that fits."
17-Jul-2014 Paul from Midlands
"On Saturday I visited the store looking for a new jacket. The advise was great and when a choice was made my size was out of stock. I was promised if ordered I should get the item by the following weekend. Even better, it was delivered Wednesday by DPD who kept me fully informed of the progress of my parcel. All round great service. Will defiantly be back and recommending to fellow bikers."
9-Jul-2014 j d moran from Dublin Ireland
"hi all at JTS, just a quick note to say what a great jacket this is. i was caught in a VERY heavy rain storm while wearing the above jacket and arrived home with the top half of my body bone dry. Not a drop rain got through to my body,no leaks at the seams or zip areas. would recommend this jacket to any one who is looking to buy a light weight jacket for the summer.Do you do the jacket in a 3 quater lenght? if you did i would concider ordering one for the winter, again great jacket great service."
3-Jun-2014 Diane from Scottish Borders
"Very pleased with my purchase ! Great quality , great value , great fit ! Prompt dispatch and delivery . Nothing negative to say at all ! Will definitely be a returning customer and will point my friends in your direction too. Keep up the good work and thankyou !"
24-Apr-2014 Michael Grant from Bristol
"I am impressed with the service i recieved, the clothing items were first class as were the gloves most importantly everything fitted so i will buy further items from JTS in the near future.."
In reply JTS wrote:
"Thank you for your great feedback, we always like to hear from our customers."
24-Apr-2014 Garry MacDougall from Ayr
"Thanks for a very quick delivery. The Podium trousers are well made and fit perfectly. This is my second pair of trousers from JTS and I have no hesitation in recommending them to anyone."
In reply JTS wrote:
"Thank you for your great feedback, we always like to hear from our customers."
6-Mar-2014 Peter Cockcroft from Fareham Uk
"Have used JTS before,very friendly people,good quality hard wearing kit,that actually fit's,and does exactly what it say,s on the tin,nice to deal with people that know, what they are doing,thank you."
In reply JTS wrote:
"Thank you for your great feedback it is always good to hear. Please let us know if we can help in the future. Take care"
3-Jan-2014 Peter from Exeter
"I ordered a waistcoat from you only a couple of days ago.it arrived this Im over the moon with it and your amazingly good service.Just thought I would tell you. Thank you very much"
In reply JTS wrote:
"Thank you for your e mail, this is always good to hear great feedback. we look forward to hearing from you again in the future."
30-Dec-2013 MALLE from Mablethorpe
"Item arrived promptly and well packaged excellent item comfortable well made easy to walk in and lightweight great value would advise these boots for biking to anyone similar boots at other stores cost a lot more these boots are great, JTS have done them selves proud obviously these boots have extra support for the gear lever on the left boot but also on the right boot can't understand why as you depress the brake lever not lift it but I suppose if you rest your feet under the pedals then the extra grip on the right boot is handy"
In reply JTS wrote:
"Thank you for your great feedback, it's always good to hear customer comments. Take care"
14-Nov-2013 James Pardo from London
"Received the Product the day after ordering. Received a call but was unable to answer. Called back and politely the person explained where it had been delivered to, as per my instructions. Great service!"
In reply JTS wrote:
"Thank you for your great feedback, its always very welcome."
16-Oct-2013 Jane Coburn from Northampton
"Haven't got the products yet but I am impressed with your site and the help I received on the phone. having looked for myself after ordering my sons items I am pleased to see that you do deal with the bigger ladies bikers among us. Don't often see that. And your price are reasonable as well"
In reply JTS wrote:
"thank you for your great comments, it's always good to hear
please let us know if we can help further"
10-Oct-2013 Stephen Warnsby from Cleethorpes, NE Lincs
"My questions were answered promptly and the product arrived very quickly (punctually, as promised). The trousers fitted great. Thanks guys, you deserve to do well, I'd recommend you to anyone. Steve"
In reply JTS wrote:
"Steve, Its always great to get feedback, We are pleased that you are happy with our product, any questions then please dont hesitate to give us a call"
27-Sep-2013 Walter Hanna from northern ireland
"Waistcoat arrived today, Tuesday, as you said it would. I am delighted with it. A perfect fit and very well made. I will certainly buy off you again in the future. Thank you, Walter Hanna, new customer."
In reply JTS wrote:
"Great news, we look forward to hearing from you soon"
26-Sep-2013 Denise Cannon from Margate, Kent
"I received the 'Gina' fitted ladies leather jacket that you had recommended the day after ordering it from your website. It arrived within the exact time scale that your company had texted me. You can't ask for better service than that!! The jacket is beautiful, very good quality and fits me perfectly. It is such a pleasure nowadays to deal with a company that give a totally professional service and at the same time treat their customer as a special individual person. I will certainly use JTS again and recommend your company to anyone I know requiring your products. Many thanks Kind regards, Denise -- A very satisfied customer"
In reply JTS wrote:
"Thank you for great feedback, its always nice to hear."
5-Jun-2013 Rod from Essex
"Had an off last week and both the jacket and trousers did an excellant job no damage to me or the leathers. Had them about 3 years now and just love them."
In reply JTS wrote:
"That's great news Rod - so good to hear tried and tested feedback! Thanks for taking the time to let us know. Hope your bikes' ok."
13-May-2013 Iain McAllister from INVERRNESS
"Marie could not be more helpful. Had a really bad RTA last year, almost fatal, leaving my feet so awkwardly shaped. Marie got my wife to measure my feet, then phoned us back with her recommendations. Ordered Friday received Monday in Inverness. Great service, will definately use again!!"
In reply JTS wrote:
"Fantastic news! We're so glad your happy with the great service as well as finding a decent pair of boots. All the best for a speedy recovery ;-)"
11-Apr-2013 Gabrielle from Coventry
"The young lady that served me in the store this week has the best customer service skills I have seen in a very long time. I congratulate you on your store and will definately be over again and also make recommendations to all on the service recieved. Give this woman a pay rise!"
In reply JTS wrote:
"Thank you for the great feedback, it is always good to hear from customers. Look forward to seeing you soon"
6-Apr-2013 Alison Sidebottom from London
"Absolutley fantastic service! Ordered the goods and got a call next day about sizing, wonderful advice on what to choose. Goods were dispatched that day and received two days later in the one hour slot promised. Trousers are fantastic, really good quality and in a longer length which I previously found hard to source."
In reply JTS wrote:
"Thanks for the great feedback Alison and so glad we could kit you out =) hope you visit again soon"
28-Mar-2013 Diane Parsons from Southend, Essex
"I ordered the jacket two days ago online, I received an email and a text the next day, to say when it would be delivered and the time (one hour slot) when it was to be expected so that I could ensure there would be somebody here to sign for the parcel. It arrived perfectly in that one hour slot and was packaged superbly. The jacket itself is an absolutely perfect fit, I just cannot believe how well it does fit actually! I cannot praise the service and quality of the goods from this supplier enough and I would not hesitate to recommend them to other people. I would definitely use JTS again, 100% pleased!!!"
In reply JTS wrote:
"Wow, thanks Diane! We aim to please and it looks like we were right on the mark here!
We're over the moon at your feedback =)"
25-Mar-2013 Ian Parris from Luton, Bedfordshire
"I visited your shop about 6 weeks ago and bought the JTS 976 trousers and a rexx jacket for myself and my wife your service was superb, we felt and were treated like royalty, I attended the Honda Owners club 3 shires 'S no rally on the 8th of March, I rode 130 miles in driving cold rain and was warm and totally dry on arrival, that night and the following day it snowed and turned to icy rain, yet during the 90 mile ride out through the peak district I was warm, comfortable and dry again all day. Thank you for everything I have recommended you to our club members."
In reply JTS wrote:
"Thanks Ian. It's great to hear our customers feel so well looked after when they visit us!"
12-Mar-2013 Les Tanner from Essex
"Just a few words to say. How pleased I am with the Leather Trousers 1716. They arrived dead on time, in perfect condition, good fit, superb quality, what more can one ask? Many thanks to all your team involved. Les Tanner"
In reply JTS wrote:
"Thanks Les, we always do our best to make sure our customers are as pleased with our service as you are."
9-Mar-2013 Trevor SMITH from Norfolk
"I have been wearing these trousers almost daily during this winter and yesterday was caught in heavy rain again. Still lovely and dry after another 180 plus miles. Good waterproof trousers"
In reply JTS wrote:
"That's great news Trevor. We hope they stay watertight and comfy for many more miles!"
6-Feb-2013 Alec Waddicor from Lytham, Lancs
"Order rec'd today at the time you advised product great and the best service possible Now looking through other products You have got everything right and I wish you success Right products at great value backed by proffessional service Well done"
In reply JTS wrote:
"Thanks Alec, it's feedback like this that make it all worthwhile for us!"
4-Jan-2013 Lee from Hampshire
"I bought this leather waistcoat as a Christmas gift to myself :0) to wear under a heavy wax cotton bike jacket I sometimes wear in better weather. The quality, workmanship and fit is extremely good and for the money you can't really go wrong. Thanks JTS, I will bear you in mind when I need replacement kit in the future."
In reply JTS wrote:
"At least everyone knows where to get any future Christmas presents for you Lee!
Thanks for the kind words!"
2-Jan-2013 garry clark from sothend on sea essex
"this is probably the best company i have ever dealt with the service was first class ,and prompt delivery ,when the jacket had a slight problem there was no hesititon in replacing it ,no Q asked .if you need bike gear you would have to go a long way to find a better supplyer ..Nice one guys keep it up ..."
In reply JTS wrote:
"Thanks for the kind words Garry! Sorry for the initial problem and glad we could be of service!"
21-Dec-2012 Richard from Bedfordshire
"Hi, bought a pair of leathers trousers from you as i,am 26 inside leg i thought i would have trouble getting a pair to fit ! !... however your extra short 34 waist fitted look a glove and next day delivery ! very good thank you will use you again regards Richard. ( Beds )"
10-Dec-2012 Carley Price from Weston-Super-Mare
"At long long last i've finaly found a pair of leather bike gloves with knuckle protection for my tiny hobbit hands, am over the moon with them and the service i received. Will definatley be buying more gloves from you in the future!!!!"
In reply JTS wrote:
"Thats great news. Thank you for your feedback"
28-Oct-2012 michael megger from falkirk
"only had the trousers for about 2 months and already the stiching is bursting,not very happy at all"
In reply JTS wrote:
"Sorry to hear about this Michael, it is very unusual for this to happen.
If you can get the trousers back to us ASAP we can investigate this for you and work on the best possible solution."
17-Oct-2012 Adrian from Wiltshire
"By far the best online retailer I have ever dealt with. Order was placed 10:00 Sunday evening, delivered 12:30 Tuesday lunchtime. Received a phone call Monday morning from a very friendly lady to discuss alternative sizes as the trousers I had ordered were out of stock. Went for 38in waist instead of 36 which was a blessing in disguise as they are a perfect fit. Also received SMS texts detailing despatch and one-hour delivery slot. The clothing uses high quality materials and is very well finished. Haven't had a chance to test waterproofness yet but that will come soon enough and I have no reason to doubt it! I would thoroughly recommend JTS for the quality of service and for the quality of products. Fantastic, well done JTS."
In reply JTS wrote:
"Thanks for the kind words Adrian.
We look forward to hearing from you again soon."
12-Jul-2012 John Love from Paisley, Scotland
"2 words only are needed regarding JTS - EXCELLENT SERVICE. From the moment i ordered i was kept informed via phone/email. The boots were not in stock for my size and within 3 working days i received the order, excellent service, excellent communication, excellent staff ! All my orders were fulfilled and 1st class delivery, very professional staff and service Thank you John Love"
6-Jul-2012 Duncan de Gruchy from Jersey
"I would just like to say a big thank you for your fantastic service that you gave me when I purchased the JTS Cobra jacket and trousers. Although I had to re-order twice because I ordered the wrong size, your friendliness, patience and understanding whilst trying to sort it out was excellent. It it rare these days to find a company who will go to the lenghts you did to help me out and I am extremely grateful. Many thanks again and I look forward to doing business with you again in the near future. Duncan"
28-Jun-2012 Ian Smith from Nottingham
"I recently bought a JTS textile jacket from you and thought you might like some feedback. This weekend just gone I rode 960 miles on my naked Kawasaki ER5 up to Fort William from Nottingham and back (charity ride) in howling gales and driving rain. Your jacket kept the weather at bay brilliantly. Just the merest hint of moisture through the zip and bone dry everywhere else. thank you for a great jacket."
21-Jun-2012 Chris from Leicester
"Popped in for a pair of gloves, tried pretty much every pair they had in the shop(!), but eventually went for the 212's. Nothing was too much trouble and even got some good conversation about guitars! Looking forward to going back (them there Sidi boots were winking at me). Very nice people, thanks. Chris."
8-Jun-2012 Dave Cooper from Broughton Astley
"Hi, I came in to your shop at the end of March to buy myself a new waistcoat as the one I got of you in 1992 was finally falling apart. The service was brilliant, all your staff were welcoming and friendly and the waistcoat is brilliant, exactly what I wanted and top quality too. I'll be back when I need a new leather jacket, you will always be my first choice for biker gear."
3-Jun-2012 Julie Parker from Lanarkshire
"I purchased my jacket at the end of March, and haven't had a chance to leave feedback til now. I ordered the jacket and snoods, and they were delivered the very next day!! I was amazed at how quickly they came. I am really pleased with my Jacket, and the price. Being a larger lady I was really pleased to get something that actually fits (I was a bit concerned that it might have been small made - but fits perfectly!) and after losing some weight I have been able to tighten it up, and therefore I am still getting use out of the jacket. I will certainly by from you again! And I will recommend JTS to everybody!! Thanks!"
1-Jun-2012 Geoff Hartup from Rugby
"Being a bit larger than your average biker JTS is a natural choice for me. I've had two textile jackets, the new leather jacket and a rain suit oh! and some textile trousers. All have been excellent. I did have a slight problem with a jacket and it was replaced immediately. The value cannot be matched anywhere. Long may you continue and you have my recommendation every time. My son shops with you too (he's also a big lad!). Thanks JTS."
20-May-2012 Sally Warren from Telford
"Having passed my test recently, I had promised myself new trousers that actually fitted-rather than someone's cast offs & replace my worn out basic boots & jacket. That would be no mean feat, being an awkward 'woman' shape- with bells on!! i.e. short in the leg & a generous rear to be polite. Anyway, following a phone call to reassure myself that it would be worth travelling the distance & dragging my husband (a reluctant shopper at the best of times), we found JTS & what a find! I can't fault their welcome - tea was offered on arrival - their friendliness or willingness to bring armfuls of both leather & textile trousers and jackets. I thank them so much for patiently helping me find trousers that actually fitted, followed by a jacket & then, because the prices are so reasonable, boots as well. We must have been there over 2 hours, & must have left them with loads of stuff to put back, but their smiles never waivered. I'm sorry not to get your names, but ladies, you know who you are & such a big thank you. It's so much more comfortable to ride in well fitting gear. Thanks again, Sally"
15-May-2012 Kevin Bradley from Cornwall
"I phoned up on Thursday 10th May to enquire about the JTS 276 Men’s Waterproof Motorcycle Trousers. My concern was the vast difference there appears to be in sizing between manufacturers – a 40 inch waist is not always a 40 inch waist it seems! I was assured by Caroline that in the JTS range 40 inch means 40 inch and that to fit my height I would need a short leg. She also advised me on the breathable membrane and assured me there would be enough adjustment on the waistband to accommodate weight loss. In short she could not have been more helpful! Unfortunately I phoned too late to get the trousers sent out on Thursday so they were despatched Friday and arrived Monday as promised. They fit well on the waist and leg as promised and appear to be excellent quality trousers for the price. I would have no hesitation in recommending JTS to anyone."
11-May-2012 Philip Blunt from Marlborough, Wiltshire
"I was unsure about driving 140 miles to this shop, but my fears were groundless. The lady and the man who helped me find the right products, which actually fitted, were helpful, patient and friendly. I even got a cup of tea from them which was welcome after a long journey. The product quality is well up to the mark, and it was a pleasure to find somewhere that caters for *ahem* the larger man! If you're fed up with fruitless trips to other suppliers who never have the right sizes, this is the place for you. It's also the only place I shall be buying kit from in the future."
25-Apr-2012 Jubba from Yorkshire
"I phoned to check my size was still in stock as the trousers were in the sale. I thought I would need a 40 short, the lovely lady on the phone suggested a 42. Cheeky bugger I thought, but she was right and I can confirm that the returns process is brilliant, 4days from me sending the 1st pair back to receiving the 2nd pair. The trousers themselves are excellent and, unlike all the other short leg trousers I've tried, the knee armour sits on my knees and not on my shins. Excellent product, excellent service."
23-Apr-2012 Daz from Leicester
"Bought leather trousers and jacket about 18 months ago, a few days ago bought a camo textile waterproof jacket and Caberg flip helmet, the lady that served me was so patient and helpful, even got a nice mug of coffee.....my only gripe with the camo jacket is the outside pockets arent waterproof and my leather wallet and it's contents got soaked last weekend.....excellent service as always , lovely staff and top quality products, will defo be back soon for my next puchase of anything needed for motorcycling ! thank You JTS."
17-Feb-2012 VINCENT BONE from Tonbridge
"Ordered trousers at lunch time... turned up next morning! I was even told to the hour when they would turn up. This is the best delivery service I've had, ever!! The trousers fit and feel great too, thanks to you realizing real people have different leg lengths unlike most other brands!"
10-Nov-2011 Keith Baron from Pangbourne, Berkshire
"New to biking, I ordered all my gear online. Received two days later Awesome. Unfortunately beer and food had made my waistline bigger than I had originally thought. Sent the trousers back and two days later the exchanged pair turned up. I can not say enough good things about the quality of the product and the excellence of the service. Thank You."
9-Nov-2011 Daniel Howard from Aylesbury, Buckinghamshire
"Wow, what can I say? After trying to find a jacket on the dreaded Ebay, and having all kinds of rubbish turn up on my doorstep, I found JTS. I spoke to the friendly staff, who helped me with sizing and availability. My jacket was in the post that day and arrived next day at 1100hrs. The jacket itself is brilliant quality, sturdy leather, good, even, strong stitching, quality zips and studs. The fit is fantastic, and I think this could be a jacket for life. It will take a couple of days to break in I reckon. I would recommend to anyone, this jacket is fantastic, I am 100% satisfied in all aspects. Thanks JTS, I'll come back soon for the trousers!!"
4-Nov-2011 Graham Coxon from Leyland, Lancashire
"Having trolled around serveral motorcycle clothing shops without success, I decided to shop online for a jacket, waterproof boots and trousers. The service and quality of goods by JTS are fantastic, goods were delivered next working day and the communication from JTS (Caroline)was excellent. Will deffinately recommend and use again. Thanks again"
14-Oct-2011 Bel K from West Yorkshire
"Have had an issue with the neck on the jacket, which I bought 7 months ago. Returned the jacket after an email conversation with Karen and they called today to say they will replace with a new one! Excellent customer service from a great company and I will certainly be buying from them again! Thanks JTS!!"
2-Sep-2011 Jim from Farnborough, Hampshire
"Very impressed with prompt dispatch and Next Day delivery service. All items fit perfectly, which was a triumph in itself considering I had tried on several items of clothing in a local outlet and could not find anything suitable within my budget, yet online ordering was spot on first time! Top quality products too, at a fraction of the price of big-name brands. I have already started recommending JTS to friends and colleagues. Thanks guys, I will be returning! :D"
24-Aug-2011 john payne from London
"Absolutely brilliant service. Phoned Tuesday afternoon to enquire about a jacket and the jacket arrived Wednesday with the courier before 10:30 am which, I have to say, is unheard of in Central London. I shall return and I shall be telling others to shop here. Top marks."
8-Jul-2011 Peter Fox from Leek
"I was out riding yesterday in monsoon and storm conditions using your 2 piece waterproofs. They fit well, are easy to put on quickly over boots etc, don't flap about too much and the only wet bit was just around the top of the jacket neck, incredible performance!From my experience JTS offer a friendly, knowledgeable service and top quality equipment in a huge range of sizes at a realistic price. I know where I'll be calling first when I need some more gear, thanks and well done!"
7-Jul-2011 Gary from Near Kings Lynn Norfolk
"I was unsure what size I am so I rang to check stock levels before I drove to the shop. Brad was very friendly and helpful. The first job when I arrived was to visit the little boys room. I ended up trying loads of different sizes of trousers and jeans and Wendy was up and down the stairs like a yo-yo. I drove a round trip of about 250 miles and ended up spending over £400 but it was absolutely worth every mile and penny."
25-Jun-2011 Graham Walker from Sutton
"You have provided me with motorcycle clothing for the last six years. The service provided today is as good as it always has been.I have textile trousers two leather jackets and now two textile jackets. Long may you provide kit for the fatties as well as the lithe slimsters."
17-Jun-2011 Jean Keely from Ireland
"Im am just amazed at the fantastic customer service though it should be the norm when you buy something but it's not these days.My size was out of stock but they emailed me and offerd me alternatives but i said i would wait well i couldnt belive it when they arrived a few days later.They are just what i wanted though id advise to order a size up from what you normaly wear.Well done jts have you in my favorites"
9-Jun-2011 Gordon Whitaker from Skipton
"Well I crash tested the suit at Anglesey whilst on a trackday last week. I went approx 80 yards down the track no grazes, a few burst stitches around the back protector and the waistband but it definitely saved me and I am so pleased that when needed it was the quality that made sure I was ok. I have the pictures as the helmet gloves and boots were totalled but I think the suit will repair. So not only do you get good service you can rely on the product to protect you."
25-May-2011 Raymond from Scotland
"Excellent service and product. Chap on the phone could not have been any more helpful.Ordered on Monday morning, arrived Tuesday afternoon. Jacket fits well, quality of jacket excellent( really hard to find old style leather nowadays, but JTS saved the day). THANKS GUY'S, will defenitly use you again."
19-May-2011 Simon Dawson from Liverpool
"decided to go to the store this time rather than order online as wasn't sure about size for boots as i'm a 16 and largest boots are a 15, staff were very friendly and helpful managed to get into the 15 in above boots and got some trousers while there, excellent service once again."
9-May-2011 Robert J Young from N.Ireland
"After a issue about delivery charge to N.Ireland JTS refunded my delivery charge. I am now very happy with the jacket and the service recieved. I would have no problem ordering again with JTS. Overnight delivery of a jacket to N.Ireland is first class. Thanks R.Young."
6-May-2011 Desmond John Fielding from Bolton , Lancashire Bl3
"Hi Don't really know where to begin praising the quality of this jacket and the craftmanship ,it really is a work of art(they are that good .Iknow about making and creating stunning visuals and quality( I'm a Joiner) but ...Can only say I take my hat of to this company ....Best wishes Des.. X"
5-May-2011 Robert J Young from Northern Ireland
"On the JTS web site in bold print it stated free delivery on orders over £100, I ordered the jacket by phone, cost of jacket £129.99. Great delivery, it arrived within 24 hours, looks a great jacket. I looked at receipt and found £15 delivery charge. Phoned JTS only to be told to open the delivery section and find in the small print that N.Ireland delivery is £15. This was not pointed out when I gave my order by phone. JTS would not refund the delivery charge. I am a satisfied customer with the quality of the jacket but unsatisified with shady service. The bold print stating free delivery on orders over £100 should carry the exclusions to free delivery also in bold print if JTS wants to be seen as a biker friendly firm."
24-Mar-2011 Nick Scott from Christchurch, New Zealand
"As its coming into Autumn over here it was time to address the warmth issue. This item at JTS is about a third of the price as it would cost me over here, and as my parents were coming over (ie free delivery to NZ!) I made the call. Brad was very helpful on the phone and even though the item was out of stock he rang Oxford while I waited and the item ordered. Although I am not in the UK, I paid and delivery to my parents house was accomplished with no problems at all. I look forward to visiting the shop when I come over on holiday in October. Thanks very much for your help."
12-Mar-2011 Simon Ward from Kinross, Scotland
"Just thought I'd drop you a line to say how delighted I am with the gear I ordered. Right price, arrived quickly and is a great fit with more quality and functionality than I'd actually hoped. I'll certainly use you again, and would not hesitate to recommend you to anyone. Keep up the good work!"
9-Mar-2011 Alexandra & John Bamber from Darlington
"We drove 2.5hrs to get to the shop after looking on the website - I was unsure which size would fit me best. I'm a large lady so I was dreading having to buy my first lot of biking gear! I certainly went to the right place - both the staff were super! We were offered a cup of tea straight away and we had a good look round - no pressure, just speedy, friendly service when asking for a particular size or style. I managed to get into some great gear. The female member of staff (I think Lou) was great and offered advice on which trousers were better. I felt very comfortable in the shop and she made me feel great. I think this is incredibly important! My husband bought some camo trousers and wanted a pair of boots - they were not in stock - not a problem - staff offered to order them and he would have them in a couple of days, delivered to the house. We would defo go back for all our biking gear - wonderful quality clothing at sensible prices and funny, friendly and professional staff. 5* Thanks and look forward to shopping again!"
28-Feb-2011 Harry Leach from Sussex
"I placed an internet order late on Saturday unsure of fit due to very large size. I received my order early on Tuesday and they fit perfectly. I also emailed regarding CE armour and was called on teh Sunday to confirm order, they arrived with the trousers. Very many thanks for your speedy response, I am also delighted with the quality albeit I hope to never try them out against the tarmac, however 40+ years riding experience does not mean that you are impervious to spilt diesel or innatentive car drivers etc even if I do only ride a rather large and noisy Harley Davidson Heritage Softail Classic these days. Best wishes for your continued success"
9-Feb-2011 John Jenkins from Wordsley, West Midlands
"Ordered 2 jackets, the Mash jacket in 5xl, and the leather 888 in 7xl. im a big bloke and figured the leather doesnt give as much. sadly the Mash jacket fit great, but the leather was too small. Contacted JTS by phone and they were fantastic!, they asked for my measurements <expressed surprise at the bigger size not fitting!> and requested i return the jacket. the turnaround was incredible, pretty much next day. the new jacket <a 9xl> fits superb and the quality is excellent. Very pleased with the service, and great to find biker gear that fits! Thank you JTS."
15-Jan-2011 Phil Crook from Northwich, Cheshire
"At 6ft 5 I can never get the right length in arms and legs. I decided to make the 4 hour round trip (including lunch) and left a very happy customer with a 2 piece Cobra suit. The choice is amazing, the quality superb, and the staff great fun and very helpful. A customer for life! See ya soon."
10-Dec-2010 Stuart Webber from Hampshire
"Being over 6 foot 5 with very long legs its taken me 20 years to find off the peg leathers with a 36-37inch leg. Untill i was put in touch with JTS. How fab are you guys! not only do you have what i want/need but the product is well and and to top it off the staff at JTS are friendly fun and effecient.10 out of 10 guys i'll be coming back for more goodies and telling people about JTS and there fantastic service."
22-Nov-2010 Peter Smith from Adelaide South Australia
"Both the items are fantasic quality and the service given by Karren was also terific. The items were shipped quickly and arrived in an unbelievable 3 days from order. The pricing was cheaper than I could have purchased the items for in Australia even when the postage was considered. Great people great products and even better service. I will reckomend JTS to everyone I know."
15-Sep-2010 Jonathan Dent from Qatar
"Ordered a new Cobra Suit from JTS to replace my Old 2 Piece set which are now much to large. My order arrived at the shipping company next day and I was able to pick them up today when they arrived in Qatar. Amazing quality Suit the same as my previous Items and I will be a return customer. Thank you so much."
10-Sep-2010 Scott Gollaglee from Coalville
"Jacket is a year old now and i commutes 5 days a week rain or shine. Jackets is still warm and dry in all weathers however the velcro is a little bit of a niggle, after about 2-3 months the velcro started to fray on the Loop side and makes the velcro a little less effective but dont let this put you off the jacket is still a very good buy"
4-Aug-2010 Bill Bradford from Northumberland
"Working in the area again, so took the time to pop in and get some boots. Went for the JTS 317 and not just because they were on Special offer, but it did help….. Wanted an ankle length boot for use on my cruiser, to go with the other kit I have purchased from JTS….. Once more spot on service, in a none judgemental manner,…many -- many thanks for the top service , top quality goods and keen pricing, long may your business prosper. I for one will always be recommending your business to all the bikers I meet plus will all ways try you first when looking for Biking clothes. Best wishes Bill….."
21-Jul-2010 mitch nix from harrogate
"Ordered by phone and was dealt with very efficiently and courteously. The jackest arrived quickly and are well made nad specified for the price. Better yet they fit! the size guide is accurate unlike some other manufacturers. Can't vouch for their waterproof qualities yet but a previous JTS jacket I had years ago stayed waterproof for almost 6 years so I'm optimistic. The Nitor jacket is quite a basic spec but I like it. it's comfortable and smart looking and excllent value. The Mash jacket is very funky looking in blue and feels well made and nice to wear. plenty of room for a thick fleece underneath for the winter. Nice detailing such as soft collar lining and sleeve adjusters. Overall I'd recommend JTS for their clothing and service. Many thanks."
16-Jul-2010 Cheryl from Glasgow
"quick delivery - ordered wednesday afternoon and delivered friday morning, and great quality clothing!!struggled to find larger sizes but found a wide range with JTS which was great!only problem with delivery was that it got delivered to billing address instead of postal address, which i had specified as different.despite this, i would still use again!!"
4-Jul-2010 kevin from london
"hi this mash jacket fit me great im short but lage 60 chest had loads of troubble finding bike gear till now . other places to get big biker clothing are so expensive i will be getting trousers next as jts do these im my size too . all big bikers should come here ! instead of paying a lot more elsewhere ?"
26-Jun-2010 Stuart Moore from Scotland
"I was badly let done by another supplier when my order did not materialise. I then phoned JTS where the lady could not be more helpful. I needed the gear next day (a Saturday) and it came, as requested, in time, from Leicester to the boonies of Scotland before I'd even got out of bed. Great service, indeed! Having now had chance to look at the gear it looks incredibly robust but at a genuinely reasonable price. I like the jacket that I bought for my son so much, I think I'll get one for me!! 10/10. Thank you."
12-Jun-2010 Sharmayne from Dagenham
"i treated myself to leather trousers and jacket for christmas, and was thrilled with everything from quality to service. i came back to find a sale and bought myself some more trousers. unfortunately they didn't fit quite right. a phone call to a very nice and helpful lady and a couple of days later these trousers have been exchanged for another pair this time to fit my son. perfect fit and great for first time leathers for when he starts riding in november. wonderful quality stuff. fantastic service. i will be back. THANK YOU"
7-May-2010 Ian & Gill Hay from Peterborough
"Decided to bimble over to Coalville and visit the JTS factory shop. Good range of products and extremely patient, friendly staff - thanks guys ! Ended up with everything we needed in sizes that actually fit - no mean feat [no pun intended] when my wife takes a size 3 boot ! The Armed Forces Veteran discount was the icing on the cake - makes me proud to have served for people like you, thanks once again."
28-Apr-2010 Jan C from Sussex
"I bought my jacket in 2002 at the Ally Pally show,Best recommendation I can give is after a big off the jacket more than protected me,which paramedic commented on too,that leathers had saved us from serious injury. Just passed the jacket on to a friend as ive put on weight first place ive come back to is JTS"
20-Jan-2010 Toby Bush from Morecambe
"After a quick call for advice on sizing i ordered the T-bird jacket and 1500 waistcoat, the service was fantastic! my order arrived the very next day and i've got to say they fit a treat and the quality is awesome, i work in the motorcycle business and will be recomending JTS products everywhere! Thanks guys."
20-Jan-2010 Patrick Burridge from Alton, Hampshire
"It is always a pleasure coming to the factory shop in Coalville where Brad and (the seemingly ever pregnant - congratulations again!) Kelly cannot do enough to help. Though goodness knows fitting my short fat body is a trial, they always seem to manage it, and at a fair price. Well worth coming 150 miles for."
11-Nov-2009 Bill Bradford from Northumberland
"To every body out there another quick note, To the Staff at JTS to say thanks for the help today when I called into the shop. I had previously bought a JTS Mash jacket via the internet from you and was so impress by the quality of service and size range, plus the none judgemental approach to customer service that I decided to buy some trousers. Well as I hinted at in my original posting too many steak pies & pints of ale have gone past my lips & ended up on the Hips + every where else. So when the opportunity came along to be working in the area I decided to call into the shop & chance my arm. So pleased I did, decided on what range of trousers to chose from and was sent off to the changing rooms like a good little boy & came back with a huge smile. Second pair on fitted perfectly and when you are shall we say vertically challenged and measure as much around as you do in Height, you have no how idea how great it feels to get some thing to fit. Some of best service I have ever come across & I work in a service industry, a lot more need to strive to match you all in JTS... PS the Mash jacket now I have worn it for a while and it is Five stars from me. Many thanks again Bill, that man in a suit !!!!!!!!!!!!"
4-Sep-2009 Bill Bradford from Northumberland
"Just a quick note, to say thanks for the quality of the service you have provided me in the last couple of days. As a born again Biker my size is shall we say some what large than in my youth, but your e-mail advice about the physical dimension of the above jacket & returns policy lead me to taking the plunge. Order was placed on Wednesday night it arrived before lunch Friday the jacket fits beautifully and has the approval of my very picky 16 year old daughter. Will be ordering more from you & telling every body about your top service & pricing Bill"
23-Jul-2009 Holly Palmer from Berks
"After several attempts at finding leathers to fit my small frame, JTS have come up with the goods. Whilst the items are still on the large side, they are definitely the best I've found and I'd been looking a long time! Particular thanks to Brad for all his help."
13-May-2009 Trevor Byrne from Sussex
"Karen at the shop kindly measured the jacket for me following an email request. Once ordered, the jacket arrived in a few days (I also got a mail informing me of delivery the day before). The jacket itself is fine, with good features, but the sleeves are a little short when riding and the waist adjusters are a bit above my waist (the jacket is a bit short from the front, but good at the back), but it's not JTS fault I'm built like a gibbon!"
13-Jan-2009 Claudia Wood from London
"Fastest delivery of anything i've ever bought online - as if it'd been couriered. I had to return the jacket I bought as I'd underestimated my boyfriend's tummy, JTS posted out the correct size before I'd realised the returned one had gotten back to them. How come other companies can't do the same?! Will definitely be buying from JTS again."
27-Dec-2008 Paul from Derbyshire
"DEAR ALL I HAD TO WRITE TO SAY MANY THANKS. I ORDERD ON THE 22 OF DECEMBER, A MASH JACKET AFTER GETTING REARLY GOOD ADVICE ON SIZEING AND EVEN AT THIS TIME OF YEAR, NO QUESTION WAS TO MUCH TROUBLE. SO AFTER SOME TIME SORTING THIS OUT MY ORDER WAS PLACED AND PAID FOR. THINKING THAT THEIR WAS NO CHANCE OF GETTING THIS BEFORE THE ORRIBLE DAY. TO MY AMASEMENT THE PARCEL ARRIVED AT 9AM THE FOLLOWING MORNING. INCREDIBLE; IN THIS DAY AGE IT IS GOOD TO KNOW THIER IS STILL A PLACE WHERE YOU CAN GET GOOD SERVICE AT GOOD PRICES, AND BRILL QUALITY. YOU MAY PUT THIS ANYWERE FOR PEOPLE TO READ AS AN ENDORSEMENT. ONCE AGAIN MANY MANY THANKS. YOURS TRUELY PAUL LOWE."
28-Aug-2008 Henry from Hebden Bridge
"Got the extra long Podium trousers. First trousers I've found that fit me perfectly! I'm 6 foot 3 so it's been difficult finding a pair long enough. Very helpful girl on the phone and they arrived the next day. Can't argue with the price and they seem very well made. Couldn't ask for anything more! Cheers!"