JTS Manhattan Waterproof Motorcycle Boots

   10-Jul-2021    Richard Law from East Sussex

"These are very comfortable and well made, but they are not waterproof at all. they leak very badly. for dry summer days only."

In reply JTS wrote:
"Hi Richard, apologies to hear the boots are no longer waterproof, you do have 6 months warranty on these, if you'd like to get in contact with us, we'd be happy to look into this for you."

   20-Jun-2021    Sylvain Reignier from France

"The external shape is perfect but the location of the bindings is not in the right place, I had to re-drill the main visor. The photochromic tint is not tinted enough in sun mode. I had to pay a customs tax of 33 € more I am not satisfied with this purchase"

   24-Mar-2021    Stephen Roberts from England

"Very poor value, get better from primary for a fiver "

   29-Nov-2020    Neil Taylor from East yorkshire

"What an outrageous discrimination against big people this is. Not only does 4xl and above carry a 10% fat tax but the high viz yellow one is not available, only thin people are allowed to be seen and safe. Fat people deserve to just wear black and get knocked off seemingly"

In reply JTS wrote:
"Hi Neil, we're sorry to hear of your disappointment, we are also aware that Richa have decided to discontinue the hivis yellow jacket in the larger sizes, but we are releasing our own JTS jacket next season that will come in different colours and go up to those larger sizes. In regards to the 10% surcharge, this is unfortunately what the factories will charge us and other companies as for example a size 12XL will use approximately double the amount of material than a size L, so a 10% surcharge is quite minimal under the circumstances."

Richa Axel Textile Motorcycle Jacket

   16-Nov-2020    Mrs Susan J Loxton from ENGLAND

"The low rating is not due to the service I had from telephone conversation with JTS themselves but with the updating of stock on their website. As the Jacket I ordered was not in stock so this on was sent as an alternative. On trying it on found it to be too short in length and not big enough, also did not like the quality of it for the price difference of £66.00 more. I have returned it and awaiting a refund. I will try to re-order the one I wanted originally, when I get the refund and they have it in stock. "

In reply JTS wrote:
"Hi Susan, sorry to hear you didn’t like the alternative jacket but at least it was worth trying. Many have liked this, which is why we suggested it. We have processed your refund today, so hope you can try something else soon. Thanks, JTS. "

JTS Ladies Discontinued Warrior Stretch Jeans

   3-Aug-2020    Julia Walker from Lincolnshire

"I bought a size bigger than I usually am and they were still too small to get past my thighs. Even for women who don't have thick thighs there should be some give to allow for straddling a bike. The material throughout was much thinner than expected too, I can't imagine they'd provide much more protection from road rash than my simplybe jeans"

In reply JTS wrote:
"We're sorry that these jeans were not a good fit. We have made them with stretch in the denim so some ladies have gone down in size. Apologies that this was not the case with you. The jeans are standard denim but they are reinforced in all the impact areas with DuPont Kevlar. They also come with CE approved knee armour and they have hip armour pockets should customers chose to purchase these separately."

JTS 504 Leather Waistcoat

   31-Mar-2020    Barry Vinnicombe from Devon

"Service good, leather good fit terrible as stated in other reviews shoulders cut too square"

   30-Nov-2019    Mick Tucker from Staffordshire

"A nice comfortable SUMMER boot but about as waterproof as a rich tea biscuit, certainly don't deserve the 'waterproof ' label. "

In reply JTS wrote:
"Thank you for your feedback Mick. We're sorry to hear that you had a waterproofing issue. TCX does come with a 2 year warranty so if you would like to get in contact with us we will be able to discuss this further with you."

   1-Oct-2019    Fred Cereuil from France

"Size 49, not correct, top small, impossible to fit the boots. Normally I use size 48."

In reply JTS wrote:
"We're sorry to hear of your disappointment. Some customers have commented that these boots are a narrow fit. We did have a wide fit version available but these are currently out stock. It may be that we replace these boots with a different design. In which case we will pass your comments onto our factory so that they can take this into consideration with any new styles. "

   8-Jul-2019    Michael Harrington from South Africa

"I am only responding now as I recently received the gloves I had ordered. They were delivered promptly by you, but I had a friend who was going to bring them to me in South Africa. She was delayed so I just recently got the gloves. I am most disappointed! The gloves do not work any better than my existing cheap gloves. To explain: - I commute to work every day and my trip takes about 30 minutes. The temperature has been about 3 – 5 degrees centigrade and my hands are frozen by the time I arrive at work. I appreciate that I am 6000 miles away and that returning the gloves is not practical, so I will do nothing, but I do think your write-up on the gloves is wrong."

In reply JTS wrote:
"Hi Mike. We're very sorry and surprised to hear this. The Polar gloves have sold really well and no one else has come back with any issues. If the gloves are still new with the tags attached, then we do allow up to one year for the item to be returned so when you're friend is next over she could always return these to us when she arrives back in the UK. Thanks."

   17-Jun-2019    George Wheeler from Oxfordshire

"Sizing all wrong, they say how to measure hand then you place a order according to there size chart then they send that size and they don't fit, not very accommodating on the returns policy, I would have had to pay. So won't buy from them again. "

In reply JTS wrote:
"Apologies that you feel this way. The size chart is there as a guide only, we cannot guarantee that the item will always fit. We do offer free returns but the threshold for this service is £50."

Richa Typhoon Motorcycle Rainsuit

   28-May-2019    Jennifer Petrie from Angus

"1star rating purely because form requires it! Very disappointed! The stitching on the items lining disintegrated on its first use."

In reply JTS wrote:
"We're sorry to hear this. Your Richa Typhoon suit has for a 2 year warranty on it so if you would like to return this to us, we can take this up with our supplier for you. Thanks."

   12-Dec-2018    Paul Cook from Suffolk

"Unfortunately these jeans had hugely wide legs and quite baggy around the bottom / hips. Sent back for a refund which was done very quickly and efficiently in JTS's usual great customer service."

In reply JTS wrote:
"Hi Paul, our apologies you weren't happy with the JTS Blaze jeans. The wideness of the Blaze is just the styling of them as some people do prefer a wider jean. We would recommend JTS Warrior jeans to you as these fit much more like normal jeans with a straight/slim leg fit. Our jeans do tend to fit on the generous side, as they have stretch denim in them, so we'd always suggest going down a waist size to what you would normally wear. Hope this has helped and thank you for the kind feedback on the customer service you have received from us."

   18-Aug-2018    Jonathan Hurst from Uk

"Replaced old one with new one. Disappointed you can no longer attach the optional thermal liner, which was handy on early morning starts. No zip connections on the new one! Poor."

   10-Aug-2018    Antony partleton from England

"I brought this jacket loving the look of it but when it arrived it was black and not brown I was assured that it was brown and this batch had just been a darker brown but it’s black!!!! After having the jacket less than a month the inside lining came undone all down one sleeve, two zips broke, one pocket and the main zip. I sent it back to be repaired and jacket took 7 weeks to get back to me with a zip tag that was different to all the others and the stitching was a mess, the main zip has started to deteriorate once again but I really can not be bothered to send it back again. The padding was advertised as ce approved but the back padding is a piece of flimsy foam it’s safe to say I would never buy another product made by jts the style is great but the quality and practicality is very poor!!!!!"

In reply JTS wrote:
"We're very sorry to hear of your dissatisfaction Anthony. We did have a batch of Leon jackets where the brown leather was very dark, almost black. The delay with having your jacket repaired was because we wanted the new zips to match the existing ones so we requested our factory to send these. We're sorry that you feel the replacement zips were not an identical match. As we requested these from our factory that produces this jacket then they should have been. We use a professional seamstress to repair or alter our garments. When fitting a new main zip, she will leave the original thread in the garment to follow the line to ensure that the new zip is stitched in centrally. The original thread can simply be pulled away by hand to look neater. Your jacket is under one year's warranty so if you are having further issues then we can get this resolved for you. There should not be a delay as before as we now have a good supply of matching zips from our factory."

JTS Cool Evo Discontinued Summer Motorcycle Gloves

   27-Jun-2018    Lawrence George from UK

"The gloves do not allow enough air flow through and after a few miles the palms of your hands get very sweaty and the inside of the gloves feel like you are gripping sandpaper. I would not recommend these."

In reply JTS wrote:
"We're sorry to hear that you are dissatisfied with these gloves. We are experiencing extreme weather conditions at the moment so most gloves are likely to cause some discomfort due to the current heat. These gloves are meshed to allow air flow and up until now, we have only had positive responses about them from the feedback we get in our showroom. "

   20-Jun-2018    Rona Allen from Perthshire

"Returned, too small."

   18-Jun-2018    Matt Mckay from Malta

"The first jacket was sent with a broken zip and as the jacket was shipped by my mother from the UK to me in Malta (the company would not ship abroad) it had to be returned and then the replacement re-sent. This incurred over £120 in postage and insurance. I am still unsure of the quality of the zip but the rest of the jacket is great. I would've hoped for some kind of compensation/voucher due to all the trouble caused by sending out the faulty jacket in the beginning."

In reply JTS wrote:
"We're sorry that there was an issue with the zip on your first jacket. We do ship abroad but not to every country due to the costs involved. Unfortunately, Malta is not a country that we ship to and the order you placed had a UK delivery address which is why we were able to fulfil it. Our garments have a year warranty so we are happy to rectify any issues, however as we do not ship to Malta then unfortunately, we were not in a position to help cover any carriage costs."

   5-Jun-2018    Sarah Smith from gloucestershire

"I can't rate the trousers as I ordered a size 18 but the waist measured a crazy 28" (size 10) I wish! HOWEVER I returned them and had no problem with a refund of the item and my postage so no complaints about the company at all. 5 stars to JTS biker clothing for their fairness and efficiency."

In reply JTS wrote:
"Thank you for your kind comments Sarah. We're sorry that the laced sided jeans you tried were so small. We measured these when they were received back and we have since re-sized them. It would appear that the factory had put the wrong label inside them which can happen occasionally. Apologies again."

JTS Plain Leather Waistcoat

   23-Nov-2017    Paul Bird from Hampshire

"Extreamly disipointed, i orderd a size and when it arived it did not fit propley i removed the tags a bit to quickly, i relised you could not exchange it so i orderd the next size up only to find it is the same size with a difrent tag, I’m not paying a third time for an exchange."

In reply JTS wrote:
"Hi Paul Apologies that you seem to be having an issue with sizes, I have checked stock here and we do have the 9XL available. If you would like to try this we can wait for your return of the 7XL and exchange this for the 9XL and send this out to you? That way you wouldn't have to pay out again for another swap out. Please let us know how you would like to proceed? Thanks, JTS Team."

   31-Oct-2017    Tracey Bowkett from Gloucester

"I sent these back as was way to big and not had a response as to a refund was told 3 to 5 working days. Sent back by recorded delivery. Date recorded delivery would have been 23rd oct?"

In reply JTS wrote:
"We're sorry to hear that these were not a good fit. As per the reviews on our website, a lot of ladies are going down in size on these as the cut is very generous. Your return was logged as being received back here on 23rd October and your refund was done the following day. As soon as the refund was actioned, you should have received an automated email, perhaps this is in your junk folder? If not, we will raise this with our IT team. Thanks"

   6-May-2017    Nicholas Olsen from UK

"The jeans I ordered were not in stock? I received a phone call offering an alternative. An alternative item normally would be similar to what was ordered. How wrong, the jeans sent were a totally different style, different colour and were supposed to be extra short. even with rider boots with a 1 1/2" heel they dragged on the floor. To top it off the miss sold item delivered cost me delivery to return to JTS. Would I recommend this company, answer NO"

In reply JTS wrote:
"Hi Nick - we're sorry to hear that you were not satisfied with the alternative option offered. We have checked our email history and you were sent a link to view the alternative jean and you agreed to try it based on this, it was your choice. If you would like some further assistance in finding the correct size then please give us a call :)"

   22-Feb-2017    Peter La Porte from Herts

"I was disappointed as I immediately spotted that the waist button had not been fitted securely. The pockets for the knee protectors at the highest positioning left the knee pads halfway down the shins. The pockets for hip protectors were too narrow to fit normal hip pads. Luckily, the Customer Service Dept were top notch and arranged for collection and a subsequent full refund."

In reply JTS wrote:
"I'm sorry to hear that you were disappointed with these leather jeans. The design of the waist button is meant to be loose to make it easier to fasten and unfasten. I'm afraid that these only come in one leg length which is regular so the knees will be positioned for that particular leg length. Thank you for your comments on the hip armour pockets, we shall investigate further and see if we can have the size of these increased. Also, thank you for your great comments regarding our service. We really appreciate it."

   13-Dec-2016    Delon Commosioung from Norfolk

"These came up way smaller than the normal size I buy, sent straight back."

In reply JTS wrote:
"Thank you for your feedback. We appreciate all feedback whether it is positive or negative. We are happy to assist if you require any advice on finding something more suitable. "