FREE DELIVERY & RETURNSHey there, returning something? No problem, we now do FREE RETURNS!*
Tuesday, 18th June, 2019
Please see our NEW FREE RETURNS* Policy below!
FREE UK EXCHANGES (Mainland UK)*
To return an item for and exchange, you would have to state on the return form provided what new item(s) you require and simply use the free return label provided and drop this off at your local Post Office or DPD drop off point (depending on which courier is used) and this would be sent back to us for processing. We will endeavour to process your exchange within 2-3 working days and no longer than 7 working days. Once the return is received here, we would then process this for the new item(s) stated on the return form and this would be despatched to you. Please note there is a £50 minimum spend for this service.
If your order doesn't qualify for free returns, we recommend returning your item via your local Post Office or courier. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or if the item is faulty.
Any items you wish to return must be unused and in saleable condition with tags attached. Helmets and boots must be in their original boxes (please do not write on, or apply parcel tape/labels to any garment boxes other than the original brown packaging box your items were delivered in).
Please don’t forget: with any item you are returning, you must enclose a completed return slip (which can be found at the bottom of your original receipt) or your full contact details.
*Please note: FREE DELIVERY & FREE RETURNS are not available to the certain Postcode areas including the following:
AB 31-38, AB 40-56, IV 1-28, IV 30-32, IV 36, IV 40-49, IV 51-56, KW 1-14, KW 15-17, PA 20-38, PA 41-49, PA 60-78, PH 4-44, PH 49, PH 50, BT (ALL), HS (ALL), ZE (ALL), CHANNEL ISLES, ISLE OF WIGHT, ISLE OF MAN, REPUBLIC OF IRELAND.
Reasonable prices to cover the cost of delivery to these areas will be charged. These prices are shown in the checkout page once you have inputted your delivery address. Should you require an exchange from a non free return area we are happy to process this for you but ask that you return the original order to us using either royal mail or a courier service of your choice (we cannot refund return postage costs from these areas).
RETURNS (Non-Exchange)
Under the Distance Selling Regulations you have 7 working days beginning the day after receipt to cancel your purchase by returning the item. However, we have an extended 365-Day Return Policy, meaning you can return most items up to 365 days from receipt, this excludes items that are the Held brand and all helmets, these products must be returned within 30 days. Returned items must be unused, in saleable condition with the original tags attached and in the original packaging. Helmets and boots must be in their original boxes with no literature/stickers or visor stickers removed (please do not write on, or apply parcel tape to any boxes).
Please note that you will be provided with a free return label to send any unwanted items back to us. Please note there is a £50 minimum spend for this service. Once your returned items have been received back at JTS We will endeavour to process your refund within 2-3 working days and no longer than 7 working days. All refunds will be credited to your original method of payment.
*Please note: FREE RETURNS are not available to the certain Postcode areas including the following:
AB 31-38, AB 40-56, IV 1-28, IV 30-32, IV 36, IV 40-49, IV 51-56, KW 1-14, KW 15-17, PA 20-38, PA 41-49, PA 60-78, PH 4-44, PH 49, PH 50, BT (ALL), HS (ALL), ZE (ALL), CHANNEL ISLES, ISLE OF WIGHT, ISLE OF MAN, REPUBLIC OF IRELAND.