FREE UK DELIVERY & EXCHANGES
FREE UK DELIVERY (Mainland UK)*
All orders over the value of £15.00, to qualifying areas of the Mainland UK, can be dispatched FREE of charge when selecting our 2-3 day service. We can automatically arrange delivery to your billing address or to a different address of your choice, if you specify one at checkout. We also have a next day delivery service available for £5.99 but please note that Orders placed after 3pm will be dispatched the following working day. Orders placed after 3pm on Friday or any time over the weekend will be dispatched on Monday at the earliest. Delivery is usually before 6pm of the next working day after dispatch. Orders being delivered to qualifying areas of the UK mainland, totalling more than £250 automatically upgrade to FREE next day delivery. Saturday delivery is also available for £14.99 and a specific day option is also available for £5.99.
If you provide a mobile telephone number at checkout, our courier will usually send you an SMS (text message) on the day of the delivery to advise you of approximately when they expect to arrive. Please note that all times are estimates. All deliveries require a signature.
FREE UK EXCHANGES (Mainland UK)*
If you require a different size or alternative product we can send out another order and collect your original order at the same time. You will need to pay for the second order but once the collected items have been received back, we will process your refund. This means that shipping both ways will be free of charge. We will endeavour to process your refund within 2-3 working days and no longer than 7 working days. To arrange this you can place your new order through the website and select the COLLECTION option at the same time as choosing the shipping method at checkout, alternatively you can call us on 01530 812121 and one of our sales staff will be happy to help - please have a debit or credit card handy. We don’t limit the number of exchanges you’re able to request, so you can repeat these steps until you’re happy that your item is a perfect fit.
Any items you wish to return must be unused and in saleable condition with tags attached. Helmets and boots must be in their original boxes (please do not write on, or apply parcel tape to any garment boxes other than the original brown packaging box your items were delivered in).
Please don’t forget: with any item you are having collected, you must enclose a completed return slip (which can be found at the bottom of your original receipt) or your full contact details. The courier will have a return label to apply to the outside of the parcel when it is collected.
*Please note: free delivery and free exchanges are not available to the certain Postcode areas including the following:
AB 31-38, AB 40-56, IV 1-28, IV 30-32, IV 36, IV 40-49, IV 51-56, KW 1-14, KW 15-17, PA 20-38, PA 41-49, PA 60-78, PH 4-44, PH 49, PH 50, BT (ALL), HS (ALL), ZE (ALL), CHANNEL ISLES, ISLE OF WIGHT, ISLE OF MAN, REPUBLIC OF IRELAND.
Reasonable prices to cover the cost of delivery to these areas will be charged. These prices are shown in the checkout page once you have inputted your delivery address. Should you require an exchange from a non-collection area we are happy to process this for you but ask that you return the original order to us using either royal mail or a courier service of your choice (we cannot refund return postage costs from these areas).
Under the Distance Selling Regulations you have 7 working days beginning the day after receipt to cancel your purchase by returning the item. However, we have an extended 365-Day Return Policy, meaning you can return most items up to 365 days from receipt, this excludes items that are the Held brand and all helmets, these products must be returned within 30 days. Returned items must be unused, in saleable condition with tags attached and in the original packaging. Helmets and boots must be in their original boxes with no literature/stickers or visor stickers removed (please do not write on, or apply parcel tape to any boxes).
Please note that you will be responsible for the costs of returning the item to us, unless you have chosen to use our free exchange service (see above). If you would like us to organise a collection from a UK Mainland address for a refund, then we can do this for a charge of £10.00 (parcels up 30kg maximum, from within our Free UK Delivery zones). Please contact us on 01530 812121 to arrange this. Once your returned items have been received back at JTS We will endeavour to process your refund within 2-3 working days and no longer than 7 working days. All refunds will be credited to your original method of payment.
FAULTY / INCORRECT ITEMS
If you have received an item that you believe is faulty (arrived with a fault) or we have sent the wrong item, please return it with all labels still attached and we will inspect the item. If we agree the item is faulty we will offer you a repair, a replacement or a full refund. If we agree the item is faulty we will also refund the cost of the return postage (up to the value of £10.00, provided you able to send us proof of posting). Alternatively we can arrange collection of your item, please contact us if you wish us to do so.
Occasionally we may have Items listed on our website that are out of stock. If you place an order for an item that is out of stock, you will be notified (via email or a phone call) within 24 hours and given the option of an alternative product, to wait for the product to come into stock or to be given a full refund of that item.
DELIVERY TIMES & QUERIES
Deliveries may arrive at any time up to 6pm of the day they are due. If you are expecting a delivery please, allow this time for the courier to arrive. If this time has passed and you did not receive your parcel on the day it was due, please contact us and we will track it for you.